ITM Instruments
ITM Instruments Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ITM Instruments has a 4.2 star rating from 1 review and consumers are mostly satisfied, though recent ITM Instruments reviews highlight serious service delays and a frustrated customer experience.
Key Takeaways for Future Customers
- Expect low price points but check service terms before purchase.
- Watch turnaround time for repairs and calibration.
- Confirm billing and refund options when ordering online.
Negative Feedback / Risk Areas
- Customer complaints center on slow repair turnaround and poor calibration results.
- Issues reported with exchanges, refunds, and service communication.
- Concerns about customer service responsiveness and technician dispute handling.
Positive Feedback
Reviewers note affordable pricing and that customers value customer service and billing practices when favorable.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ITM Instruments has a 4.2 star rating from 1 review and consumers are mostly satisfied, though recent ITM Instruments reviews highlight serious service delays and a frustrated customer experience.
Key Takeaways for Future Customers
- Expect low price points but check service terms before purchase.
- Watch turnaround time for repairs and calibration.
- Confirm billing and refund options when ordering online.
Negative Feedback / Risk Areas
- Customer complaints center on slow repair turnaround and poor calibration results.
- Issues reported with exchanges, refunds, and service communication.
- Concerns about customer service responsiveness and technician dispute handling.
Positive Feedback
Reviewers note affordable pricing and that customers value customer service and billing practices when favorable.
Turn one complaint into a collective action
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Verified Reviewer |
Newmarket, Ontario
Resolved: There is no bias for customer satisfaction at ITM. I am very frustrated with the inability to get timely service on expensive tools they sell and supposedly service.
- - Calibration by ITM Toronto $780; unit returned nonfunctional; bought a $850 replacement and got a refund; replacement also fails; no meter as of now.
Technician Rob Chaya listened to me “the client” and understood the situation. Took charge, tested to unit himself after repair and replaced a part that had been lost when the unit was originally shipped.
I am pleased with the outcome thanks to Rob C. in Newmarket Ontario.
Send unit back, technician sends me photos of the unit NOT working and/or giving results that could only be obtained in a lab. Tech says it's just fine and claims we're not using it properly. We've been using the same units for years. The unit is sent back to us and as expected does not work in the field.
After many email/photo exchanges with the technician, I ask to speak to the owner of ITM and am told he doesn't take phone calls. Finally, I purchase a new unit ($850) from their web site to prove the original unit in comparison to the original unit gives the information we need. I make a claim to my Credit Card company and get refunded for the original calibration/repair. The new meter begins to NOT work properly.
On October 02 2024 I send it to Montreal to avoid the tech? in Toronto. Wonderfully it ends up in Toronto anyway, then to the manufacturer in Pennsylvania.
Today is November 29 2024 and I have no meter which is crucial to my heating business. Really pissed!
- Poor customer service
- Questionable technicians
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy from ITM and avoid Bacharach brand anything and certainly don't send any tool to them for service. They have sent tools back to me that had not been repaired and claimed the tool was not being used properly. B.S.!
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We sincerely apologize for the inconvenience this has caused you, Sean. We appreciate you working with our Laboratory Manager to find the correct resolution for you.
Please rest assured that we take concerns like this very seriously and are committed to addressing them to ensure they aren't repeated.
Please don't hesitate to reach out to us anytime. ITM Instruments Customer Service.