Italkbb

I joined ITALK BB since 2007, so I am a long time customer. I like your original program because my relatives can call from China even though I paid for the services here in the USA without extra fee.

The Plan is called Global Unlimited Plan connected to my Home phone land- line only with an oversea call back #950..., the annual fee of $299.00.

But since WE CHAT was very popular and I have been using it to communicate with my friends and relatives in China, I did not use this service but put it as an emergency service when needed.

Due to ITBB reputation and their constant calling and emailing me to ask how is the service and to tell me about promotions, I did not change company since 2007.

Recently , my relatives tried to call me using ITBB lane line, it did not go through. They informed me only through WE CHAT.

I cannot believe my most trusted ITBB disconnected my call back #950 which is my oversea long distance service for over 6 years ago since 2004 without asking the Permission of me the Customer but continued to charge the same amount of $299.00 a year totaling $1800.00 for 6 years.

The land -line Home phone should only be charged $5.00 per month or $60.00 per year in your programs. So I should have paid only $360.00 Total for the last 6 years.

This is a serious violation of Customers rights and dishonesty. The manager on the phone I talked to, Ms Xie, told me No matter who I talked to will give me the same answer when I requested to talk to higher management after she was not able to help me too much .

She only later agreed to give me 3 months of Free discounts at the end of the next 2 years totaling only $149.50.

This is so obviously unreasonable compensation of possible fraud treatment of customer.

Is ITBB treating Chinese customers like this as a Chinese company....? Are you proud of your business methods ?

Are you being fair to your long time customer? Would administration department of ITBB read the reviews and do something to correct the mistake?

Very dishonest company. I have been a customer for years because my parents use the phone service to call China.

In 2016 I signed up the TV package so my parents could watch Chinese New Year show. But they ended up not living with me so I wasted a full year of service. The following year Italkbb automatically renewed the TV service for me without notice. When I got notice of a $59 service charge from my credit card company I immediately called to cancel the service (the day after the service was auto renewed).

They tried every possible way to persuade me to stay. But I don't have time to watch TV and I never watch Chinese shows so I said no thanks. They then said I can return the box but they no longer allow customers to return device to their local stores. I had to ship it out of state at my own expense.

I talked to one of the supervisors after several failed calls. That's another long story. When I called to cancel the TV service they said the cancellation department was not available at the moment. I requested them to call me back to start the cancellation but they never did after I called three times and always gave me the *** of cancellation department not available.

I gave them my cell number to call. When they finally called many days later they still called my husband's cell number. And their rep did not speak a word of English so he just hang up when my husband tried to tell him to call my number. It took several weeks to finally get a return mailing label from them.

I have mailed back the box for more than two months now. They still have not refunded me the $59 yearly charge for the TV service. Another sneaky thing they do is you will not find any record or transaction history for TV service if you have phone service with them when you log into your account.

So you can't even track down how much and when they billed you for TV unless you look it up in your credit card bill. I won't be shocked if this company gets a class action suit in the near future.