Product: It Works Shipping Service Rating: 2 Stars Clear all filters (8 of 69 reviews match)
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It Works in Roselle, Illinois - Ripped off from previous order and forced to pay for another product.

1.6
Details
I didn’t receive my first order from 2 months ago and they charged my card $40 without my consent!!! I don’t want their product, I don’t like this company. It’s unprofessional and disrespectful.
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Review
#1575150 Review #1575150 is a subjective opinion of poster.
Service
It Works Shipping Service
Reason of review
Order processing issue

It Works - Horrible

1.5
Details
Call first said it wail would be 29min almost one hour later i was STILL waiting. I hung up. I just got enrolled as a member and honestly I’m thinking of dropping it solely because of my experience with the company. I don’t want to bring in money to a company who doesn’t care to make things right with me. Now I’m less $68 dollars with no product to be found.
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Review
#1489066 Review #1489066 is a subjective opinion of poster.
Service
It Works Shipping Service
Reason of review
Order processing issue
2.0
Details
I need help in changing the address it’s on the system wrong shipping went to wrong address.
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1 comment
Anonymous
#1579877

Are you saying that the correct address is on your account but not on your shipments? Or that the right address isn't on file at all?

To update your autoship address, you need to go into your autoship profile and manually update the address. There should be a dropdown tab on the right side of the edit screen that will let you select the address. Just make sure you save the autoship changes after changing it, otherwise it will continue sending them to the old address.

As for the shipment that already went out, you'll likely need to contact the carrier (FedEx or USPS) with the order's tracking information to see about having it forwarded. If the tracking shows that it's being shipped back to the company because it went to the wrong address, submit a support ticket on your account asking them to reship it to the correct address (make sure to include the updated address in the ticket so they can verify that they have the right one); they'll usually reship it at no additional cost if there's an address issue.

Review
#1380976 Review #1380976 is a subjective opinion of poster.
Service
It Works Shipping Service
1.8
Details
It seems like my problem was the same main problem others have been having. I was suckered into ordering through a friend of mine, who told me there were no strings attached. I could order it one month and if I didn't like it, no problem, I didn't have to order...
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Review
#1323251 Review #1323251 is a subjective opinion of poster.
Service
It Works Shipping Service
Cons
  • Are scammers
Reason of review
Not as described/ advertised
Loss
$120
Preferred solution
Full refund
1.6
Details
I notice on some of their posts you have the same people in their downline posting “ I wanna try” me me” “ send me deets” “how much” just to get people thinking all these people are interested in their products and commenting under their pictures just to get people to buy. How lame!?!?! They make the company so scammish and don’t forget other companies sell keto coffee not just them so don’t believe their lies just to sell you their “new” coffee...
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Review
#1126843 Review #1126843 is a subjective opinion of poster.
Service
It Works Shipping Service
Reason of review
Order processing issue

It Works Shipping Service Review

1.6
Details
Not only do I have to pay for shipping and fees as a loyal customer. I have to pay $50 for a product that I do not want. As a loyal customer you should receive free shipping especially if you receive the product 7-14 business days after it was been shipped! That's insane!
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Review
#1016294 Review #1016294 is a subjective opinion of poster.
Service
It Works Shipping Service
Reason of review
Order processing issue
1.6
Details
I'm not fond of pyramid schemes, anyway, but at least MaryKay encourages quality customer service. I couldn't get any information from my IW distributor about what the product is made of, HOW it works, if it truly is healthy, whether the results were just from products...
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5 comments
Liara
#1152391

I am so sorry you've had a negative experience! How did greens work for you? If you have an questions feel free to comment them and I'll answer best as I can!

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Review
#797385 Review #797385 is a subjective opinion of poster.
Service
It Works Shipping Service
Cons
  • Misleading results and customer requirements
  • Wasting my time
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.6
Details
Horrible customer service You have to sign up on autoship for 3 months to get a 'discount' on top of the $50+ products you have to pay shipping.. you cannot get any specials to count for autoships. No refunds, no guarantees, restalking fees... no wonder they're growing...
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Review
#768675 Review #768675 is a subjective opinion of poster.
Service
It Works Shipping Service
Reason of review
Bad quality

Contact It Works Customer Service

Website:
www.myitworks.com
Mailing Address:
908 Riverside Drive
Palmetto, Florida 34221
United States
Phone:
(800) 537-2395
All It Works Contacts

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