Product: It Works Customer Care Clear all filters (118 of 118 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

It Works - Excellent

3.3
Details
The phone survey would not accept my keypad answers but the representative was extremely kind and patient, she listened to my concerns and spoke with her supervisor, assuring me a call back within 30 minutes. She was excellent.
View full review
Review
#1666172 Review #1666172 is a subjective opinion of poster.
Service
It Works Customer Care
Cons
  • Perk points useless
  • Discontinued product
  • Wiped perk points
Reason of review
Abrupt discontinuation of my product with no warning and no replacement. NO VITAMIN PRODUCTS AVAILABLE AND NEITHER MY REP OR CSRs KNEW ABOUT THIS, KNOW WHY, OR KNOW IF THEY WILL BACK.
Tags
  • Thieves
  • No Commuincation

It Works - Sucked

1.1
Details
I had been asked by Amanda Buescher to sign up with the 29 dollars every two weeks I agreed to that but with the instructions she gave me it led me to where I ended up paying 114 plus the 29 I thought I was originally thought I was going to be paying but charged me 114 plus the 29 I was so mad I’m not good with the modern technology etc
View full review
Review
#1655993 Review #1655993 is a subjective opinion of poster.
Service
It Works Customer Care
Pros
  • How easily it was for them to take my money
  • Relief
  • Hair skin and nails
Cons
  • Service or the product
  • False info from distributor
  • Unauthorized charges
Reason of review
Pricing issue
Loss
$143
Preferred solution
Full refund
Tags
  • liars
  • unethical
  • Deceptive Marketing
  • Thermofit

It Works - Contacting customer service

1.0
Details
My passcode didnt work after many attempts to log in, and even after a reset. I called customer service. The prompt stated, "The party has not pucked up," and automatically hung up after no waiting. Five times and on the 6th call, the message changed: they were closed. The product didnt work for me and i wanted to cancel. Contacted my distributor-no callback. So however the product is, their administration of it does not live up to how the product was hyped. Unprofessional and downright embarassing.
View full review
Review
#1573043 Review #1573043 is a subjective opinion of poster.
Service
It Works Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Please unsign me with your company. No further charges to my account after that initial charge in June, 2019.
Tags
  • no customer service

It Works in Galesburg, Illinois - Wrongfully charged

4.0
Details
I was charged for a second month when it was supposed to be cancelled last month. My issue was resolved in a phone call and I should be getting a refund and the source of the unwanted charge should now be cancelled.
View full review
Review
#1567315 Review #1567315 is a subjective opinion of poster.
Service
It Works Customer Care
Cons
  • Losing friends
  • Are scammers
Reason of review
Good customer service
Tags
  • Autopay Ripoff

It Works - The Worst Consumer Experience Ever

1.0
Details
Not only do their products work but their staff is income competent. They lie to you about the terms of their auto-ship plan. They tell you that they've corrected things but they don't. And when you say that you want to return a product you have to return it at your own expense and then hope they receive it before they will refund your credit card. Absolutely terrible service. I would recommend this to absolutely no one ever.
View full review
Review
#1553052 Review #1553052 is a subjective opinion of poster.
Service
It Works Customer Care
Reason of review
Poor customer service

It Works - Company Targets Teen Girls on Instagram with Deceptive Marketing

1.0
Details
The Company's distributor targeted my teen daughter by following her on Instagram and promising weight loss, fat burn, increased energy if she merely drank coffee and bought a few other products. They even processed the order while my daughter was at school and failed to disclose that the order would require future autoships ($172/month) without ability to cancel on-line or even by phone. Efforts to contact Company to stop future charges have not worked.
View full review
Review
#1547042 Review #1547042 is a subjective opinion of poster.
Service
It Works Customer Care
Cons
  • Deceptive marketing to teens on instagram
Reason of review
Deceptive Targeted Marketing to Teens
Loss
$516
Preferred solution
Full refund
Tags
  • Deceptive Marketing To Teens

It Works - Want my Money back

I want my money back now
View full review
Review
#1543105 Review #1543105 is a subjective opinion of poster.
Service
It Works Customer Care
Reason of review
Return, Exchange or Cancellation Policy

It Works - They keep charging me

2.0
Details
Please hust cancel my account. I've had nothing but problems with this company
View full review
Review
#1537131 Review #1537131 is a subjective opinion of poster.
Service
It Works Customer Care
Reason of review
Problems with payment

It Works - I HATE the products and I want to cancel my account!

1.0
Details
I have tried to return my products now three times. It tastes terrible and I *** trying to drink it. They are not a good match for my body. Customer service is terrible! Today I was told there is nobody in the US that I can actually talk to. Offshore customer service is THE WORST! Who can I talk to that speaks English as their first language? I have returned the product. They have no record of it. The person I talked to in Asia doesn't even see where they sent me the label. OMG! And my distributor is no help. She keeps asking me to place one more order. They want to charge me $50 to cancel. Meanwhile, I have used 1 tablet from my first order. I'm so frustrated. Can someone help me?
View full review
Review
#1525466 Review #1525466 is a subjective opinion of poster.
Service
It Works Customer Care
Cons
  • Returns
  • Customer service in asia
  • Cancellation
Reason of review
Return, Exchange or Cancellation Policy
Loss
$115
Preferred solution
Full refund
Tags
  • no customer service
  • It Works Poorly

Contact It Works Customer Service

Mailing Address:
IT WORKS! INC.
908 Riverside Drive
Palmetto, Florida 34221
United States
Phone:
(800) 537-2395
All It Works Contacts

It Works Reviews

  1. 328 reviews
  2. 80 reviews
  3. 34 reviews
  4. 15 reviews
  5. 35 reviews
It Works reviews

It Works - Have a question on auto-Shipment

4.3
Details
No answer when I call them
View full review
Review
#1521554 Review #1521554 is a subjective opinion of poster.
Service
It Works Customer Care
Reason of review
Poor customer service