Manufacturer: It Works Category: Customer Care Clear all filters (23 of 23 reviews match)
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Im very pissed .I bought from a new distributor. Told me 3mo was cheaper so i did it which i usually dont buy anything never have the $ but thought id try it. Asked if i could cancel at any time was told yes. No mention of a fee to cancel. I ordered in jan after the...
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The shipping is ridiculous.I paid $20.45 for 2 day shipping and didnt get my product until a week later. Plus still waiting for product i ordered a month ago. All they tell me is my product is on the way.Poor customer service,
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Anonymous

Anonymous Wish I would have read this review before I ordered from them. I have been waiting on my order now for 6 days and was told it was on the way but the tracking doesn't show any ...

Anonymous

mileygra Sometimes the products go on back order because they sell out so fast. This is the reason for the wait most times. They should communicate that with customers though. The do h...

1.7
#1005277
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Ordered for first time body wrap.Sat in Atl for 2 days during shipping during week days. Finally arrived or at least post man and tracking said in mailbox, however nothing in mailbox. My complaint is customer service, which was somebody overseas with a bad connection...
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It Works Customer Care Review

#984085
2.3
Refused shipment in July 2016 through united states postal service. Have copy of refused package papers. Have yet to receive refund, have made several calls to company with no results. Company refuses to do anything.
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It Works Customer Care Review

#956134
5.0
They are very manipulative they will take your money say that it wasn't taken out of your account or said that they put it back when they did not! I think that they are thieves with very poor customer service, they should get some English people working or people that speak English there and also they need to start listening and stop talking
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It Works Customer Care Review

#928556
1.1
This company is a *** rip off. They take your money out of your account so fast and took forever to ship the product. Their customer service stinks.
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It Works Customer Care Review

#906330
Am very upset told dealer i no longer wanted to order can't use products order got shipped anyway i returned item and talked to someone in customer service who told me i would get refund have not received refund back i have talked to dealer several times was told they would find out why I want me money back or contacting better business Bureau Order number was 55011807
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Horrible customer service..Senior Supervisor Isac did not want to help and he was extremely rude. I did not receive my order and tracking # recd via email stated "unable to deliver as nobody home and for delivery contact local post office" I called customer service...
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I didn't like
  • Poor product quality and overpaying for below standard product
  • Shipping not on time
  • Lying to loyal customers
#939739
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This is a joke! I have lost so much money and time in this!! I signed up thinking I would make my money back nope I only made $20 and I put in $700!! Not to mention my customers did too!! I email it works and I don't get anything back!! I would like my money back!! ...
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Anonymous

Loren I agree! It's like a cult I swear!! Unless you are a stay at home "mama" spitting out babies while your husband makes all the money, you don't have a chance in this business! ...

Anonymous

Anonymous My problem is why are all the diamond+ leaders who are pulling in these large income earnings per month eligible for these bonuses as well? Don't they already make enough? Giv...

This company is a scam.I sent the product back within the 30 days and my card has not been credited. I attempted to cancel the autoship but could not. When I called the customer service line they were extremely rude. Immediately after I hung up I started receiving...
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Anonymous

Anonymous 1. It Works is not a scam.2. When you ordered products you should read all the information because you aren't allowed to return products and get a refund.3. What does a scam I...

Customer service put me on hold 6 times in a 10 min period.They were rude. I could hear people yelling in the background and even heard a guy hit on someone in the back.This company SUCKS.
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Anonymous

Anonymous The fact that YOU called customer service makes me cringe. We are supposed to be helping you and guiding you in every way possible including with customer service! They can be...

I got on the bandwagon when a friend of mine started selling these products.I wasn't aware of the fact that you have to sign up for at least 3 months of automatic shipments to get the "loyal customer" pricing, which is considerably lower than advertised prices. If you...
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Anonymous

Anonymous I agree with that customer service not being resonsive. I moved and left forwarding address with post office but it was not forwarded but according to PO it was returned to se...

Anonymous

Anonymous Same issue! Paid $50 cause I was having issues and he put me on hold 6 times and was so rude. This company is TERRIBLE.

1.6
I didn't like
  • Product
  • Customer service
  • Deception
#850689
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A few months ago I was signed on by a TOP EARNER named Christina Watts.Never heard from her again once she had my credit card and social. She pawned me off onto one of her "leaders" who didn't once message me. On her "team" page all I saw were delete and block this...
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Anonymous

Anonymous I wouldn't put it past them to do that. They just want your money. Whatever helps their paycheck get bigger they don't care. I was a distributor also and they didn't help. Oh,...

Anonymous

Anonymous I am apart of her team so many branches down the tree, however I am apart of her personal Distributor groups and such. I feel extremely sad that this was your experience, as w...

Customer services and the distributor are terrible.The guy at Customer services fobbed me off twice saying 'I don't run the company.' And the distributor picks and chooses when she feels like getting back. If she thinks you are asking a challenging question she ignores...
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1.5
I didn't like
  • Take your money but do not fullfill their commitment
#841853
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