Rating: 3 Stars Clear all filters (34 of 807 reviews match)
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Excellent

3.3
Details
The phone survey would not accept my keypad answers but the representative was extremely kind and patient, she listened to my concerns and spoke with her supervisor, assuring me a call back within 30 minutes. She was excellent.
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Review
#1666172 Review #1666172 is a subjective opinion of poster.
Service
It Works Customer Care
Cons
  • Perk points useless
  • Discontinued product
  • Wiped perk points
Reason of review
Abrupt discontinuation of my product with no warning and no replacement. NO VITAMIN PRODUCTS AVAILABLE AND NEITHER MY REP OR CSRs KNEW ABOUT THIS, KNOW WHY, OR KNOW IF THEY WILL BACK.
Tags
  • Thieves
  • No Commuincation
2.6
Details
My problem is not with the products. My problem is with the customer service. The distributor, from whom I bought my products, sent me a passive aggressive text message when I asked her if she could work with me (I must admit, my request was a bit outrageous, but...
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Review
#1547332 Review #1547332 is a subjective opinion of poster.
Service
It Works Distributor
Pros
  • Products give energy and better health
Cons
  • Distributor customer service
  • Horrible & no customer service
Reason of review
Poor customer service
Preferred solution
Mentioned in my review
Tags
  • Autopay Ripoff

ThermoFightX

2.6
Details
They claim this product is "clinically proven to lose 31 pounds in 90 days". I stand at 5'7" and 148lbs. I would have been pleased to lose 7 lbs. After 90 days, I have not lost one pound. When I inquired about the clinical results, I was told she will provide me with same. To date, I have not received any proof of the clinically results.
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Review
#1538681 Review #1538681 is a subjective opinion of poster.
Product
It Works 90 Day Challenge Weight Loss Program
Cons
  • Unproven results
Reason of review
Not as described/ advertised
Loss
$75

Simple

2.5
Details
It was resolved I needed to cancel my account
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Review
#1501414 Review #1501414 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

My order

3.2
Details
Will not answer please call me back at 530 305 0801
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Review
#1483463 Review #1483463 is a subjective opinion of poster.
Service
It Works Customer Care
Reason of review
Poor customer service

Horrible Customer service

2.6
Details
I placed an order and they send the order to the wrong address that I had not had for over 3 years. When I contacted them they told that I needed to contact the shipper and re-route the package. Upon trying to do so it was discovered that they also gave me the wrong tracking number and by the time they responded to me the package had already been delivered to the wrong address. Now they are refusing to give me a refund and the customer service rep went as far as to tell me that he would not help me unless "I said sorry" for over talking him (in reality he would not let me talk and kept interrupting me so I finished my sentences)
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Review
#1459002 Review #1459002 is a subjective opinion of poster.
Service
It Works Customer Care
Cons
  • Cancellation and refund experience
Reason of review
Poor customer service
Loss
$145
Preferred solution
Full refund

Auto shipment

2.5
Details
I want to cancel all auto shipments because I cannot afford them anymore.
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Review
#1411524 Review #1411524 is a subjective opinion of poster.

Great

2.9
Details
I've been on the ITWORKS 30 day fit plan for almost 2 weeks and I have lost 9 pounds already!! As for the 4 bottles of cleanse you drink, yes it's yucky tasting and you don't have to worry about being right beside a restroom, it's not made to blow you up!! Follow the plan, cut out the sodas and sugars and it really does work!!
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Review
#1379255 Review #1379255 is a subjective opinion of poster.
Product
It Works Cleanse Supplement
Reason of review
Good quality

To cancel my subscription

2.6
Details
I do not want to order no more products no success at the price I for it..
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Review
#1363373 Review #1363373 is a subjective opinion of poster.
Product
It Works Subscription
Reason of review
Return, Exchange or Cancellation Policy

Contact It Works Customer Service

Mailing Address:
IT WORKS! INC.
908 Riverside Drive
Palmetto, Florida 34221
United States
Phone:
(800) 537-2395
All It Works Contacts

It Works Products and Services Reviews

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3.3
Details
This is Casey Quillen, Dickey Michael I need to cancel my subscription please i have asked for 3 months now, I really need this off my husbands credit card.. i need to get refunds for at least 2 months of the last three applied to his credit card. This is an emergency...
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Review
#1357465 Review #1357465 is a subjective opinion of poster.
Product
It Works Subscription
Reason of review
Return, Exchange or Cancellation Policy