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Iswag Custom Designs

Iswag Custom Designs Reviews

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Iswag Custom Designs Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Iswag Custom Designs has a 1.0 star rating and consumers are mostly dissatisfied. Reviews cite poor customer service, slow or missing delivery, and high price levels.

Positive Feedback

Some orders were reported delivered by Christmas and a few customers received items, but overall praise is limited.

Negative Feedback / Risk Areas

  • Repeated reports of no responses to emails and phone calls reflect common Iswag Custom Designs customer complaints about customer service.
  • Multiple accounts of missing or incorrect shipments and difficulties obtaining refunds or return addresses.
  • Billing charged before fulfillment and tracking numbers that do not work.

Key Takeaways for Future Customers

  • Check Iswag Custom Designs reviews and document all correspondence before disputing charges.
  • Be cautious paying early; keep screenshots and consider payment dispute options for refunds.
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Media from reviews

Iswag Custom Designs - Jacket Review
Iswag Custom Designs - Customer Care ReviewIswag Custom Designs - Delivery Service ReviewIswag Custom Designs - Delivery Service Review - Image 2
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Anonymous

Iswag Custom Designs Shipping Service Review

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I never recieved my order oakland raider fleece hoodie iwish iwould got a chance to do my homework on this website before ibought anything from them

Reason of review:
Problem with delivery
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Iswag Custom Designs - Delivery Service Review

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AI Highlights
  • - Ordered a Packers jacket on Dec 6, 2016 and have not received it.
  • - Money was charged on Dec 7 and there has been no response after calls or messages.
Iswag Custom Designs - Delivery Service Review
Iswag Custom Designs - Delivery Service Review - Image 2

I ordered a Packers jacket on Dec 6 2016 and it is Jan 10 2017 and i have not received my order yet. I have the order number and they took my money on Dec 7. I have called and sent messages with no response.

Reason of review:
Problem with delivery
View full review
1 comment
Guest

I have the same issue, ordered 2 nfl jackets on Dec 8 and still have yet to receive them or get any info, and now I can't even track my order, I've called them and emailed with no response. Not sure what else to do now, have you ever gotten a hold of them?

Anonymous

Iswag Custom Designs - Jacket Review

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AI Highlights
  • - Ordered a Steelers jacket; the back showed Washington Redskins.
  • - They were told it would be looked into, but nothing happened after months.
Iswag Custom Designs - Jacket Review

Wish I would have researched all these reviews first! Ordered a Steelers jacket and Washington Redskins was on the back.

I emailed them and got a response that they would look into it. Then nothing.

I've called and emailed every week for three months and nothing. Ugh.

Reason of review:
Not as described/ advertised
View full review
Anonymous

Iswag Custom Designs - Customer Care Review

AI Highlights
  • - Ordered a Steelers hoodie with Steelers front and Redskins back.
  • - Cannot reach 1-800 or BBB.
  • - Unhappy with order and service.
Iswag Custom Designs - Customer Care Review

Ordered a Steelers hoodie and it's Steelers on the front and Washington Redskins on the back how ***! can't get ahold of nobody on the 1-800 number and cannot find an address to turn into Better Business Bureau this sucks who in the *** would wear this? I mean come on man you had one job and screwed it up bad whoever you are

Reason of review:
Poor customer service
View full review
Valla Hug

Iswag Custom Designs - Shipping Service Review

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AI Highlights
  • - Ordered a Raiders hoodie Nov 13; not received by Jan 3.
  • - Tracking number doesn't work; no contact.
  • - Do not order from ISWAG CUSTOM DESIGNS.

My husband is a big raiders and we are a raiders household. I decided to find a hoody for him to celebrate their victory wins this season.

I googled and iswag custom designs had one that was perfect. I ordered it nov.13th and paid for it. Its January 3 and iahve not received my item.

My tracking number doesnt work and no one has reached out. Dont order from ISWAG CUSTOM DESIGNS.

Reason of review:
Order processing issue
View full review
9 comments
Guest

My lawyer is on it!

Guest

Lawsuit!

Guest

Scammers, and I believe that DHL is also responsible for sending the order back!

Guest
reply icon Replying to comment of Guest-1281900

Yes what's dhl's problem, they are probably involved in the scam as well , I say they also shud be investigated!

Guest

Same here. Ordered on December 9th and still waiting. Order page shows fulfilled but no tracking number and nobody answers phone or emails.

Guest
reply icon Replying to comment of Guest-1266767

Same here no order no response of any kind, I say lets do a lawsuit!

Guest
reply icon Replying to comment of Guest-1281897

Yes let's do a lawsuit they got me too!

Guest

Same here! Everytime I ask for tracking information they get my number and then stop responding.

I even tried to cancel 2 hours after I ordered and they wouldn't let me saying there is nothing they can do I wish I was able to shut them down so they will stop scamming people. They went so far as to deleting all bad reviews from their Facebook and blocking me.

Guest
reply icon Replying to comment of Guest-1265235

Same issue here. Ordered Dec.

8th and still no package. They shut down their messenger, check out system, reviews, and Facebook page. They don't answer emails, site entered contact questions, messenger messages, or phone calls.

Definitely a scam as far as I can tell. Took the money for the recent orders and ran without giving the product.

View more comments (8)
Anonymous

Ordered 3 jackets

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AI Highlights
  • - Ordered 3 jackets and was unhappy with the items.
  • - No return address provided, and emails and calls went unanswered; a dispute was filed.

I ordered 3 jackets, 2 giants and 1 cowboys. Received all 3 by Christmas, not happy with the items I received, they told me there would be a different address to return the jackets to but did not include the address, now they have stopped answering any and all emails.

I have left phone message which says they will call back immediately.

I have filed a dispute with my credit card and urge anyone else having an issue with this company to do the same. If you do file a dispute and can gain access to any type of correspondence with Iswag, make sure to take screen shots or keep a copy of the messages for the dispute.

Loss:
$200
Cons:
  • Do not recommend doing any business with iswag custom designs
Reason of review:
Poor customer service

Preferred solution: Full refund

View full review
Anonymous

Iswag Custom Designs Customer Care Review

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AI Highlights
  • - Ordered two jackets on Dec 8; no tracking; promised by Christmas.
  • - No response by Jan 8; messages since Dec 25.
  • - Checkout, messenger, and FB page down.

Ordered two jackets on Dec. 8th, was told there was no tracking information but was promised to deliver by Christmas.

It is now Jan. 8th and I have sent daily messages, emails, and voicemails since Dec. 25th with no response.

Their checkout system has been taken down along with their messenger and Facebook page. This is definitely a scam and I have reported them to a couple of agencies.

Reason of review:
Problem with delivery
View full review
Anonymous

Iswag Custom Designs Shipping Service Review

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AI Highlights
  • - Ordered a greenbay jacket from Iswag; order fulfilled.
  • - Not shipped; no tracking after nearly a month.
  • - No responses to messages; BBB complaint filed.

I ordered a greenbay jacket from Iswag, they wont respond to any messages. They show my order fulfilled on their sight but nothing was shipped.

They told my wife they would send us tracking nearly a month ago but never did. I turned them into the better business Bureau today.

Reason of review:
Order processing issue
View full review
Anonymous

Iswag Custom Designs Shipping Service Review

AI Highlights
  • - Ordered hoodie in December; charged $68 the same day.
  • - Hoodie not delivered as of Jan 11; no response after 20+ calls and emails.

Ordered a hoodie at the beginning of December and of course within a day the charge came out of my bank. As of today, January 11th still no hoodie and the website will not track order, tells me I dont have an account through my email address (even though they EMAILED my tracking # to me).

20+ phone calls where i had to leave messages (and emails) and NO RESPONSE!! $68 lesson learned!

Reason of review:
Order processing issue
View full review
Anonymous

Iswag Custom Designs Shipping Service Review

AI Highlights
  • - Ordered a Cowboys Jacket on Dec 15.
  • - Not received as of Jan 9.
  • - Messages went unanswered and the phone number doesn't work.

I ordered a Cowboys Jacket on dec 15. Its now Jan 9 and i still have not recieved my jacket. Im really pissed at this point because nobody was responding on the messenger and the phone number doesnt work What should i do?

Reason of review:
Order processing issue
View full review
Anonymous

Iswag Custom Designs Jacket Review

Ordered raiders jacket for nephew size 4x iacket was maybe a large. No one will answer my emails or calls to find out about refund.

Reason of review:
Return, Exchange or Cancellation Policy
View full review

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