Issaquah Glass should be shut down again for destroying property and misleading customers. I purchased 30 replacement units in 2008 from them and 5 have failed. They went bankrupt but the units are still under warranty but Tim from the new Issaquah Glass lied about who the manufacture was. He said they were made by Milgard so I had the rep out. Not there's. So I looked through more paperwork and found a warranty indicating they were actually made by Tacoma Glass. After contacting the owner of Tacoma Glass he indicated IG bought 100% of their glass from them. Tacoma sent out a local Kirkland company to measure and verify they were made by Tacoma Glass and they are. I'm waiting to hear back from the local company and hoping Tacoma Glass comes through. I am going to file a Small Claim against IG for destroying the trim around the units they measured several months ago but never got back to me as promised. AVOID ISSAQUAH GLASS!!!
Reason of review
I scheduled an estimate 3 weeks in advance with ISSAQUAH GLASS then changed my entire schedule to accommodate the 10:00 am arrival time. As I sat waiting for them I got a call. The time and day was no longer 'going to work for them.' Interesting, they called 20 minutes before arrival time for an appointment I'd made 3 weeks prior. Unacceptable. I have thousands of dollars of replacement windows I need done. I'll be going with a company that honors their appointments and values their customers' schedules. When I told the customer service agent of my disappointment his response was, 'huh.' Clearly, customer satisfaction is not a priority or even a concern for this company.
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