Theodis Suw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Flemington, New Jersey

Poor quality

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Ispring Water Systems - Poor quality
Ispring Water Systems - Poor quality - Image 2
The handle on my wrench broke trying to remove the blue canister, so I could replace the filter, I tried to fix it with no success. Now I have to order a new wrench
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User's recommendation: Use a heavier duty plastic

Ottis Ksa

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Verified Buyer
|

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Verified Reviewer
| map-marker Dublin, Leinster

Wrong parts build in

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Ispring Water Systems - Wrong parts build in
Ispring Water Systems - Wrong parts build in - Image 2
Ispring Water Systems - Wrong parts build in - Image 3
Ispring Water Systems - Wrong parts build in - Image 4
doesn't work wrong part build in no way of getting in touch with customer service, very disappointed Sad and Amazon is selling that rubbish
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User's recommendation: stay away

Anonymous
map-marker Portola Valley, California

Excellent Customer Service

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Ispring Water Systems - Excellent Customer Service
Order/Problem 008048 (#016695) Nick, your handling of my Isprings equipment problem was well done. You were a good listener when I was describing the problem and you did not hesitate to send me a completely new unit after the check valve had been replaced and the system still didn't work. As the system was originally ordered for 2105 Cedar Ave while Danilo was living at the 2247 Mclauglin Ave Apt #3 so the replacement unit was initially sent there. When I notified you of the error, you corrected the delivery while in route. Well done Nick! Bill H Menlo Park, CA
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User's recommendation: If possible, mount the water system under kitchen bay window in insulated box. Makes filter maintenance/replacement much easier.

Terrence D Ncq

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Verified Reviewer

Need wrench for filter

Ispring Water Systems - Need wrench for filter
I am awaiting response from iSpring regarding replacing wrench filter. See photo of previous email attached
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Adrienne P Ipq

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Verified Reviewer

Had initial problems

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Sent ispring an email through this website. They contacted me back very promptly. A man named Nick assisted me and answered all of my questions. They really care about their customers!
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Pros:
  • Easy to install and great customer service

User's recommendation: Contact them directly.

Keith P Czd
map-marker Montclair, New Jersey

Major break from one of the canisters.

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Had a major leak in one of the canisters. Spoke with Sean about the problem, sent him all info but have not heard back from the company. Sent another email and called but still no answer. All I need is a replacement canister. Please help.
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Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Product is good but service no so good.

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