ISO50
Two and a half months later...and my package hasn't shipped!
E-commerce Talks
Art for Your Home Not Museums
Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.
David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.
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Going through this right now.
Ordered on May 5th.
Requested some support on May 12th. Got a reply on the 16th, saying they were hit with a lot of orders and were struggling but hoped to have all orders shipped that week (mid-week as Linda wrote).
It's the 25th and haven't gotten a single thing in the mail, nor a shipping confirmation.
I've ordered things before and haven't had any issues at all. Not sure what's going on with the shipping department but this does not bode well for future sales from me.
I'm afraid I'm sharing your boat. I placed an order in early February for some posters, and a week later I got an email saying that the order had shipped.
Days went by and the package never moved out of the Preshipment status, and when I emailed customer support I was told I had to wait the full 21 days in case it happened to show up. If it didn't, they would send a replacement (if the items were still available) or issue a refund. Seriously? This was supposed to be a gift.
How about you take the chance that your customer just might end up with a couple of duplicate posters (which I would have returned, by the way.)
I have sent them another email now that the 21st (actually the 22nd) day has passed, and requested that they send a replacement via expedited shipping at no further cost to me. We'll see what they say. Unless they really turn things around I can guarantee I'll never place another order with them.
By the way, I would have placed an order for another poster as well...except I had a question about it, but didn't get a reply from customer service until a week after I asked.
By then, I had gotten tired of waiting and went ahead and placed my order without it. I guess that's a good thing; I could be waiting on ONE MORE POSTER.