Two and a half months later...and my package hasn't shipped!
Early in January 2014, I ordered two t-shirts and a poster online to coincide with the release of Tycho's new album. Total, my order came to slightly over $80 ($25 each for the shirts, and $30 for the poster...extremely over-priced, I know, but I considered it worth it.) Extremely excited, I sat back to wait for my purchases. ....and wait, and wait and wait. Concerned that after two weeks I still hadn't gotten a shipping confirmation e-mail, I checked the FAQs on their online site, ISO50, and discovered that shipping to the US usually takes one to three weeks. I was miffed, but continued to wait anyway. When three weeks had passed, and I still had not received a shipping-confirmation e-mail, I finally contacted their customer service- TWICE and received a response nearly two weeks after my first e-mail telling me that "during new album releases," product shipment takes "a bit longer" and that I would receive my packages MID-MARCH! It is the 15th and I have only JUST gotten an e-mail confirming that my package has shipped, and I can't even track it! Overall, I am appalled at the extremely HORRENDOUS customer service/support and am super disappointed in my favorite band! I will most definitely NOT be wasting my time on this site again and have since unsubscribed from their e-mails. Sorry, Tycho, but any future Tycho band merch I buy will have to be a knockoff because I absolutely refuse to go through this again.
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