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Island H2O Water Park

Island H2O Water Park Reviews

www.sunsetwalk.com
What is your customer experience with Island H2O Water Park?

Island H2O Water Park Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Island H2O Water Park has a 1.0 star rating from 1 review with 100% unfavorable sentiment; consumers report medium pricing and dissatisfaction with customer service and discounts.

Positive Feedback

There are no positive highlights in the available review; the single guest noted interactions with customer service via chat.

Negative Feedback / Risk Areas

  • Closed park led to unusable tickets mentioned in Island H2O Water Park reviews.
  • Requests for refunds were not resolved promptly, contributing to customer complaints.
  • Preference for phone support over chat indicates dissatisfaction with customer service access.

Key Takeaways for Future Customers

  • Confirm park open dates before purchasing to avoid lost tickets and refund issues.
  • Expect to use chat for support; phone assistance may be limited.
  • Consider the medium price level against the reported service risks.
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Kenton C Asx

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Verified Reviewer

Closed park

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AI Highlights
  • - Tickets purchased on 10/26/2023; park closed, could not be used.
  • - Not from Florida; leaving 27/10/2023; requests a full refund for unused tickets.
Updated by user Nov 26, 2023

I have been placed in a refund list but the accountant who issues the refunds has gone on vacation. So I’m still waiting for my refund.

Original review Oct 26, 2023

Good day.

I bought tickets on the 10/26/2023 but the park was closed and I was not able to use the tickets. I am not from Florida and am leaving on the 27/10/2023.

I wont be able to use the tickets before I leave.

I am looking for a full refund to tickets that were not used due to the fact that the park is closed. I was not allowed to choose a date for my tickets and noticed after the fact that the park was closed.

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Anonymous
map-marker Orlando, Florida

Refund

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AI Highlights
  • - The park is closed.
  • - It's our last day on vacation; we're four hours away, so returning is hard, and customer service helped, but we wish for a phone option.

The park is closed. This was our last day on vacation we stay 4 hrs away its not easy to pick up and come back.customer service was a lot of help just wish there was a way I could talk to customer support over the phone instead of chat

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