Anonymous
map-marker Chicago, Illinois

Service stinks from leadership to customer service in Decatur il

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Office in Decatur IL. did not deliver what was ordered. When I gave them a call the CSR was polite however did nothing to correct the issue. Spoke to a so called supervisor who stated they can not correct the issue and if they were coming back to this area they would see if they can correct the issue at a later time. I will be looking at other options in my area- water is good for what it is but this office in general stinks.
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User's recommendation: Don’t bother

Brenda N Wrk
map-marker Livermore, California

Horrible water and service

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Started water delivery with them in 5/2018 and they initially brought tap water which tasted like lead. Called in and requested spring water which we normally enjoyed from our previous vendor. We started having delivery problems and we received no water but still being charged on our credit card. Cancelled service on 9/11/18 and still no water and still being charged and receiving statements. Called in 3 times and the lady there did not acknowledge cancellation. I wrote letter on 11/12/18 to document cancellation and mailed the letter twice. Credit card still being charged and no water delivery. Talked to a lady name Teresa and she finally acknowledge the letter and offered to change delivery time to 9-10:30am and first delivery today on 1/3/19 and no water or driver showed up. I talked to Danielle today and she said the delivery is actually for 1/10/19. I just want them to stop our service and stop charging our credit card.
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Loss:
$94
Pros:
  • Driver was very nice
Cons:
  • Office staff not responsive
Reason of review:
Poor customer service

Preferred solution: Full refund

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