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New Reviewer

Inhabitable rental “is okay”

Original review updated by user May 22, 2021
I moved in to Westwood apartments in La Jolla and it has been THE WORST move-in experience. The first day there I failed the inspection that they passed, finding BLACK MOLD all over the shower walls. Making it an inhabitable place to live in accordance to California law. They went in and replaced the whole bath tub and shower wall as well as drill holes in the wall.. a job that took 10 days to complete. After that, finally moving in, I found that the heater does not work yet again making it an inhabitable place to live in accordant to California law. The oven reeks of gas and sets off the carbon monoxide detector. After having to reschedule so many deliveries, take additional time off work to be present for installations, and having to inconvenience my sister and friends to live with them they said theyd make things right with me because they would have covered a hotel for me. But they didnt. If only they had offered me when I was in need of it, not when the work was done. All of this stress mess and show, to find all they can do is offer me $665 credit for next months rent. This place is a ** show. My standards were high for such a reputation as Irvine companys. After looking at 32... 32!!.. different places in San Diego, I thought I had found the one. How wrong I was. I cant wait to move out in 11 months!

User's recommendation: There are MANY places in SD that can deliver better.

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ID
#2566141 Review #2566141 is a subjective opinion of poster.
Location
San Diego, California
Loss
$2
Preferred solution
Full refund
New Reviewer

Irvine Company - Gateway Apartment Review

i was one of the first tenants at gateway apartments in Orange. Let's just say for now on when I have a gut instinct I'm never going to second guess it. It started with the 6 speed bumps on every floor of the parking lot (Which they finally fixed btw). Then it was the fire alarms going off every week. Which prior to last weekend lasted almost 1-2 months of no fire alarms. I know it's sad when your happy about fire alarms not going off for 2 months. Then there were bats for a little bit haven't seen one in about a month. Then there was an ant infestation I had to get my home exterminated twice. Hassle because you have to take everything out of the cabinets so if you have lots of seasoning, pots, pans, cups etc. then that can be a pain in the butt. Then there's the thin floors and walls at gateway apartment community in Orange ca you can literally hear conversations next door or even upstairs and you can tell they are just walking but sounds like they are stomping. So that's something you will have to deal with for 12 months or more. Cleaning crew hardly goes through gateway 2 apartments on the anaheim side. Trash is always just thrown on the stairs and stays there for weeks, I'm taking Ups boxes, McDonald's cups, I even witnessed Heineken bottles on the stairs again this was for weeks without ever getting picked up. All around gateway apartments need to step their game up and take action! Instead of just responding to reviews with the canned responses they should actually try to do something to make residents experience a lot better and live by their slogan "love where you live" right now gateway apartments in Orange California is not living to those standards and someone needs to take action.
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ID
#972052 Review #972052 is a subjective opinion of poster.
Service
Irvine Company Gateway Apartment
Reason of review
Damaged or defective
New Reviewer

Irvine Company - Gateway Apartment Review

Don't rent from this place run while you can. I was originally a renter at gateway apartments in Orange was there for a little over a year and a half. I have to say i had a good experience.. so when they finished the new phase gateway 2 in Anaheim I figured why not move to the new phase. This was absolutely the worse decision I have ever made in my 6 years in renting apartments. As soon as we got our keys to our new apt we noticed they never cleaned before they gave us the keys. We let the front office know and they apologized and said they always checked and didn't notice but would send someone to clean it anyways. Well after the clean we came home to find out there was still dirt, pieces of drywall and dust on the window sills and floor moldings. We just ended up cleaning this ourselves. Then you can tell the construction planning was not done right when it came to the parking lot they went overkill on speed bumps which sucks if you lived on the 4th floor. We talked to leasing office to see if they were going to do anything and they said we were the first resident that brought it. Up to there attention. We check yelp the next day and there's tons of reviews about the parking lot. Then when the sales rep showed us the apartment they said there was thick padding and it would be very difficult for downstairs to hear anyone walking. This was a huge for us because we have a 4 year on and we knew exactly how it was to live under someone who can be loud. Fast forward 9 months and we have gotten 4 notices for being loud with the first 2 I understood because I wasn't home to actually see what was going on. Apparently my son was stomping and causing lots of noise. The 4th time I witnessed my son go to the refrigerator to get a drink and then the security knocks on the door stating the downstairs neighbors complained that I was stomping. Gateway then gave me a letter to fix the problem in 3 days or vacate. That's when I started investigating these floors I called a flooring contractor who just by looking at the floor stated he can tell there was very thin padding he also used a decibel reader and by walking normally showed it's up to California state law standard. But only person that can give me 100% real results was a acoustic engineer so I called one he came out and confirmed whoever built these apartments did not meet Californias code. At the end of the day I would not recommended Gateway apartments in Orange to my worst enemy.
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ID
#971498 Review #971498 is a subjective opinion of poster.
Service
Irvine Company Gateway Apartment
Reason of review
Poor customer service

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Irvine Company is a family owned and managed company dealing in real estate investment market. After the planning of The Irvine Ranch in Orange County project, Irvine Company has earned trust and respect of hundreds of citizens of local community. The company is a full scale provider that strives to bring better lives to Americans by offering housing, schools, creating job and trading centers, recreation, and parks etc in coastal area of California. Irvine Company has a wide choice of properties including office centers, residential communities, shopping malls, as well as sports clubs and hotels.

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