Irrigation Doctor of Michigan - Horrible experience
Hired them to winterize our sprinklers. Not only did they fail to winterize the pipes correctly, they left with the water turned off to the main house and this (see picture). When we called to have them come back and fix the problem, we were told it was our fault...
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3 comments
#2023647

Your post makes the whole situation extremely obvious it is extremely obvious that the system had been winterized and as you said the water to the whole house was shut off knowing that the water needed to be shut off to the sprinklers and it was shut off to your house you turn the water back on without shutting the sprinklers off did you not know where the shut-off for the sprinklers was how would the technician know where the shut off was if you don't, instead of just calling for a technician to come and make it right you turn the water on, knowing that the winterization would need to be redone knowing the backflow preventer stays open all winter long so it cannot crack and break you turn the water on and go outside to take a picture you think this makes someone else look bad this makes you look bad my man

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ID
#1122781 Review #1122781 is a subjective opinion of poster.
Service
Irrigation Doctor Of Michigan Insulation Service
Reason of review
Poor customer service

Rated F by the Better Business Bureau

I have now learned that this company is rated F by the Better Business Bureau. Based on my experience, stay as far away as possible and find a reputable company. They charged me $818.00 for a start-up on March 10, 2017, which they said required substantial plumbing work. The next day I checked with the Oakland County Water Commission, and they informed me that they had recently inspected my system, which they said was in perfect working order, that this work was totally unnecessary, and that the company was simply trying to drum up business. In addition, they told me that I had a valve problem, but my sprinkler man who had retired a month earlier informed me that the problem was caused by solder in the sprinkler line from their plumbing work. Use at your peril.
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1 comment
#2174926

You sir are not honest,I have used this company for 25 years, I cannot find many companies that have been in this business this long,the techs at irrigation doctor work long days to repair and maintain the sprinkler systems for the loyal customers they appreciate, and do not have time for un needed ,or unwanted repairs such as yours, how you managed to receive services with out insinuating the need, to me seems almost impossible, these techs would never perform services such as what you speak of without you carblanch authorization of the repairs,you may be able to do this in your country- but not in America

ID
#1049571 Review #1049571 is a subjective opinion of poster.
Location
Belleville, Michigan
Cons
  • Unneeded work
Reason of review
Unneeded work
Loss
$818
Preferred solution
600 refund and not a penny less

Bad Service

I had this company out prior and they did good work. They performed a startup service, repairs, and winterization service. This year there was some issues with performing the startup, the people who came out looked ratty, and really didn't appear to care much. I didn't get any answers to my questions, only vague answers - I don't know we have to look at it. Basically trying to have me agree to additional services, just so they could find something else to charge in the meantime. The original person who performed my services from years in the past, did a great job. The people that have since joined the company or replaced the original technician are poor at best. The same goes for the phone operators. The people on the phone are short, perturbed, and give the impression that your existence is bothersome.
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ID
#835640 Review #835640 is a subjective opinion of poster.
Location
Livonia, Michigan
Service
Irrigation Doctor Of Michigan Customer Care
Pros
  • Appointment time
Cons
  • Employee attitudes
  • Ethics
  • Quality of work
Reason of review
Poor customer service

Positive Experience Review

Dominick & Bob are good at what they do. Quality work. Satisfied customer! R. Johnson Farmington Hills,MI
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ID
#657275 Review #657275 is a subjective opinion of poster.
Location
Farmington Hills, Michigan
Reason of review
Good customer service
New Reviewer

Irrigation doctor - unethical

Irrigation doctors out of Belleville, MI : hire employees with no sense of pride for their work and no care for their customers. Stay away they r punk kids that don't know what their doing, just want to take your money. The employees stated they don't care about their work cause it's not their company , don't really know what they are doing any better than the customer could do them selves. I would not recommend this company to anyone . Even the owner was yelling at me in the phone because he was upset I was expressing my opinion regarding his choice of employees. Company has bad morals as a whole
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ID
#251211 Review #251211 is a subjective opinion of poster.
Location
Fremont, Indiana
Service
Irrigation Doctor Of Michigan Customer Care

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