Ironwood Family Dentistry Reviews
Ironwood Family Dentistry Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ironwood Family Dentistry has a 2.4 star rating from 1 review; consumers are mostly dissatisfied with customer service, limited service variety, and report a high price level.
Positive Feedback
No positive comments appear in the single review and Ironwood Family Dentistry reviews show no praise for staff or services.
Negative Feedback / Risk Areas
- Recurring customer complaints about rude office manager and poor customer service.
- Alleged billing disputes and refusal to process Medicaid authorizations.
Key Takeaways for Future Customers
- Expect critical reviews and check payment, Medicaid billing, and grievance procedures beforehand.
- Confirm pricing and service availability before treatment.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ironwood Family Dentistry has a 2.4 star rating from 1 review; consumers are mostly dissatisfied with customer service, limited service variety, and report a high price level.
Positive Feedback
No positive comments appear in the single review and Ironwood Family Dentistry reviews show no praise for staff or services.
Negative Feedback / Risk Areas
- Recurring customer complaints about rude office manager and poor customer service.
- Alleged billing disputes and refusal to process Medicaid authorizations.
Key Takeaways for Future Customers
- Expect critical reviews and check payment, Medicaid billing, and grievance procedures beforehand.
- Confirm pricing and service availability before treatment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Stay Away
- - Carrie, the office manager, was rude and tried to file a Medicaid complaint.
- - Medicaid advised filing a grievance and reviewing provider issues.
This was the fault of the Office Manager at the time this happened, I don't know if she is related to the Dr or not, regardless she should have to take some serious customer service classes and Medicaid training course, I don't like to see anybody get fired but there was a lot of hate going on for no reason. I was told that this was not the first time, I truly wonder if she was taking money from Medicaid and the Customer.
Company fixed issue and I have been provided with full refund
Update 12/20/2019, nothing like Christmas at (Ironwood Family Dentist) Dr. Russell Murphy's office, and helping those in need, what a joke.
Medicaid is taking care of it, but before they stepped in, prior to this I was told to file complaints to States Attorney's Office, CFPB.gov, Credit Card Company as well as filing a complaint with Medicaid, and a couple of other agencies. -Something to learn out of this is simple, when you are trying to resolve a problem with an erratic “so-called Office Manager” just stop, it will only get you more upset and make matters worse, I already know from when Dr. Murphy called me back he was lied to by his staff person (Office Manager) it was going know where regardless he took her side (more than likely a family member) as well as other employees and nothing got resolved and in the meantime your still out your money.
Just file a complaint with those agencies, write a complaint here. Wait about thirty days, you have no choice until after they have completed their investigation.
STAY AWAY, Office Manager Carrie is rude tried to file a complaint to Medicaid against me (it's just a note) which failed miserably when she showed her actions over the phone to Medicaid. As I was told by Medicaid, file a grievance with Medicaid and have them look over the info for further provider issues, dont bother talking to them when they dont know what they are doing. Dates of SERVICE are located on the authorization when they refuse to bill when asked by Medicaid, its against Medicaid policy!
- Awful office manager
Preferred solution: Full refund
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