IRONWOOD COMMUNICATIONS

I signed up to recieve 4 reciever boxes for my house and the installer only installed 3 and said my exsisting cable was too old to send signal. So instead of running new line he told me i had to do it and call when it was done and they would come back and install my fourth box.

Now that i have remodeled my basement i called direct tv and they are tryin to charge me $80 for a new install even though i was suppose to have this box anyways. Now im tryin to get ahold of you the installer.

JENNIFER makes it her job to ruin relationships. because she has to have our husbands phone # she uses it as i'll call when ever i want.

she already ruined one marriage of 7 yrs and 3 kids. she causes so much problems by calling up the wifes and starting ***. then once she ruins the relationship she moves on to the next tech.

ironwood needs to records their dispatch so they know what their doing i'm so sick of this ***.

to JENNIFER this is a big game. but it not she messing with peoples feeling and most important

childern are being affected

June 4th 2008 ironwood communications was scheduled to hook up our direct tv satelite. Mr. Custer (some young guy) came around 4:30pm and said he couldn't get a signal on our roof. (we still had an old dish network dish on the roof that he was gong to take down and put their dish in place) he walked around our property for about 15 minutes and said he would have to dig a trench about 30 feet from our house past some large (healthy) walnut trees. That would run us about 300 dollars easy.

He told us plan b would be to have the trees topped off.

June 10th- So i called a friend in the tree business and got a deal to have some trees taken out. only 200 dollars.

June 12th comes around and the second guy comes back to install our dish. He takes the old dish down and replaces it w/ his new direct tv dish. I told him before he bolted it in that Mr. Custer couldn't get a signal there and we had trees taken out of another part of our yard so the dish would go there...

what does installer # 2 say???

i get a perfect signal here. why did he tell you to have trees cut out???

It's now 9/17/08 and i have not been reimbursed for the 200 dollars. Ironwood communications is no longer Ironwood communications. It's new name is "DirectSat" but they have all the same people. You can't keep changing your name!!!! People will find out!!!! BEWARE of DIRECTSAT!!!!

I've been installing satellites since the C band days. I'm not the brightest, best, or fastest, but I was service manager for a high end company that did celebrity (all athletes) homes and have done advanced control systems. I did nothing but retrofits for over 10 years, so if I may be immodest, I know my stuff. My structured panels are tidy and well labeled.

EVERY Ironwood experience has been at the best poor, but after the first few times I learned to be forceful with them. Recently, it hit closer to home.

My son bought a house and scheduled an install. We took the precaution to pull 4 down-leads to the dish location to his structured panel (which I put in myself). Ironwood would never have routed the cables the way we wanted them. There is an area in his house that had to be cut open to get the wires inside the house where they belong. We suffered the usual evening scheduled no-show, but no biggie. You learn to expect it from these guys. He came the next day.

You have the picture. The dish had the wiring, the panel had the wiring, and all of the receiver locations were in place. All this guy had to do was set and tune the dish, make a few connections to a multiswitch they were to provide and activate the receivers. I was working inside when the "installer" came in and told me the wiring we'd provided was too short. When I asked why, I learned he had moved the dish from my outlined location due to a tree in its line of sight. Strike one: The tree was dead. Really dead. We had quite a bit of rain early in '08 and everything else around had leaves save this tree. It shamed the guy, that was obvious.

He'd mounted to the flat of the roof through asphalt shingles and sealed with silicone. Strike 2: Silicone won't adhere for long periods like, oh, say Henry's Roofing Compound.

He spent an additional 1.5 hours on the roof *** with the dish. Mind you, this was a single element dish and we had already pulled the cable. I have a sat meter, but I have tuned these in a lot less time using only the receiver. He had an more advanced Sencore meter.

I was contemplating throwing the guy out, but he finally came down and finished. He actually seemed rather pleased with himself and had the nerve to give me his card!

This took a total of 5.5 hours! I'd have been kicking myself for wasting so much time. I'm not a speed demon, but I do know the drill. I've done it hundreds of times over the years, but stay clear of them these days. They're a pain to wire and DTV is has always been a pain to deal with. I had one hard and fast rule when I did them, though:

RULE #1: DON'T PENETRATE THE ROOF!

If you're reading this and contemplating getting DTV, hire a professional to do it. DON'T use Ironwood!!! I think their installation is a "free standard installation", but we all know that nothing is free. They're liable to do worse than this to your home. I recently made $500.00 ($55.00 per hr) fixing a structured panel that Ironwood (and a cable and phone company "installer") screwed up. BTW, cable and phone company people, at least in Phoenix, aren't any better. ALWAYS have them send a senior tech, especially if you have a complicated problem or the first guy couldn't fix/do the job!

Barry

Well, let me start off with the fact that Ironwood called me and told me the tech would be here on Tue. @ 4 to install.

I was here and he never showed. Not even a courtesy call to say he wasn't showing. I waited until 7 and then called DTV directly. They tried to get in touch with the dispatcher to find out where he was but they never picked.

I was on the phone for an 1 1/2 hours. I have been calling every day to try and figure out what is going on. It is now more than a week later after my initial installation and I still have no DTV. I got a hold of Ironwood and they said that the reason why was because they didn't have the correct equipment and that she couldn't give me a new schedule date.

Well, as pissed as I was I got DTV back on the phone only to find out that the real reason was because Ironwoods techs aren't trained to install the new dish and that they have to go through a month of training. Now I won't have my dish installed until sometime in October. So much for the NFL network.

Ironwood, you suck ***!

June 23rd: Subscribed to DirecTV; First available install date (by Ironwood Communications) was July 7th!!

July 7: A kid (16-years-old, if that) comes to my house and says, "Man, this is going to be tough. Are you sure you don't want to go with cable?" I finally convince him that, yes, I do want DirecTV. Then he says, "okay, well I won't be able to hook up the DVR." I ask why, and he responds "because I have to run a line from the satellite dish." Isn't that his job??? He abruptly leaves; I call to reschedule appointment and the earliest date is July 14 (between 12-4).

July 14: I receive a phone call at 12:10 that says installer in in area and needs directions. I immediately call back and provide directions. Operator says she will forward info to installer. I never get a call back. 6:00 rolls around, and still no installer. Ironwood says they can't get ahold of technician, the technician supervisor, or dispatch. They try to reschedule me for July 29th (over a month after subscribing). Still no resolution. DirecTV is a great service, but if it is being serviced by Ironwood Communications, avoid at all costs as they are completely inept!!!

I am an owner of several multi family houses.

Ironwood has never asked me for permission for their installations. In the latest installation they installed the dish on the chimney of the house, which was under contract for repair.

They also took one of the Direct TV dishes that was on the property, which was paid for and supposed to be used in case a tenant wanted the service and to avoid any further wiring and drilling, which brings me to another topic; one time they drilled on my roof, installed the support bracket incorrectly with no caulking, hense my roof leaked!

Ironwood Communications,

The company as a whole is a great. Its Directv that makes up the work order. Not Ironwood Communications and they only install what Directv gives them. They can only do what is on the workorder and nothing more and this is Per Directv.

I had a good install only after the tech supervisor stayed on the phone with me on a 3 way call for over 1 1/2 hours to get my workorder corrected. It took Directv's workorder's 3 different times comming out to my house.

But when I called the local office and talked to the tech supervisor Chris he took care of me and never set the phone down and keep talking to the directv's rep and telling them that the workorder is still wrong and that the customer deserves better !

After 1 1/2 hours they finilly got the workorder correct and the tech supervisor get a tech out to my house within the hour and had it installed before the night was done. The installer stayed till 10 pm to complete it. And explaned everything till I fully understaned it.

Directv had to give me more than 198.00 worth of credit because of all of the cancelled workorders and all of the time that I wasted waiting for the correct workorder.

But Ironwood Communications and there tech Supervisor Chris got the job done for me and I love my Directv ! ! Its the Best thing I've ever ordered as far as any kind of cable.

1st appt mon june 30, didn't want to install direct tv cuz of trees, 2nd on july 4th, called at 1:30, on way, at 8pm no one knows where the guys at!!!! ironwood says he's one of their best, don't know what happened, etc direct tv understanding but.....

never been treated this way by a company in my life

installers boss called our house looking for him, no one can reach the guy by his phone, say he's broken down three times in the last week, etc, maybe need to call highway patrol, direct tv said maybe he's dead on the side of the road

Ironwood Communications in Nampa, Idaho was supposed to install DirecTV at my home. A technician came by, stood in the backyard for about two minutes, announced he wouldn't be able to make it work and left.

At least I think that's what he said. He was cockeyed and spoke such poor English I couldn't understand him at all. I called their office and was treated poorly by the person who answered. Eventually I called another company, and their technician installed it in less than an hour.

That technician told me that anybody could have made it work and the tech from Ironwood must have been lazy or something.