Natalie G Lec

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| map-marker Lafayette, California

Breach of Contract

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Updated by user Jun 03, 2021

We finally got our data after weeks of calling, emailing and beseeching this company to restore our vital data. After six weeks, we were able to obtain our past emails. This whole experience was incredibly bad and their communications were absymal.

Original review May 04, 2021
SACA Technologies, Inc./Iron Orbit claimed they had a cyber attack on 4/24/21 - at least that is when we became aware of it. Their agreement states they will be back up in 48 hrs. no matter what the severity of their problem. They are still down, and we have no access to our critical data and emails. They aren't responding to calls or email. All the ETA's for restoration of service have not been met. Clearly, they failed to put a business continuity plan in place.
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User's recommendation: Find a hosted desktop that has a definite business continuity plan

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