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I have been a customer for more than 10 years. Most of the time, they came when they said they would come, however this time they no showed three times in a row. I asked them to come a fourth time on a specific day, but they insisted they could not accommodate me. They offered to pick it up free of charge on the day THEY selected, but it wasn't worth risking it a fourth time. I think they are too big, too disorganized and have lost their way. I...
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Anonymous

Vera What company did you go with?

Schedule a pick up for 30 boxes of shredding. They said they would be here between 8-4. I called to get a time window the day of and they said it was never scheduled with their "transportation department". Was put on hold for over 10 minutes and asked to speak to manager. Not sure who I spoke with but it was not a manager. Horrible communication between the scheduling center and the drivers. Not a happy customer and will probably no be using...
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1.0
I didn't like
  • Never showed up
#972526
i am writing to you because the iron mountain driver came today to pickup boxes this morning @9:30 on 12/09/2016. unfortunately i requested the pickup to be on Tuesday 12/13/2016. i wrote in the instruction box stating that specifically the archives should be picked up on the date i mentioned above. so we don't need to be charged for this order also the boxes should be picked up on Tuesday on 12/13/2016 after 9:00 am. thank you. this is nit the...
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medical records Review

#573228
1.0
Data Breach of medical records
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Other product Review

#567897
These unprofessional unethical unorganized defrauding the government by not upholding the contract to HANDLE patients medical records. ..so how could they be lost
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My company uses Iron Mountain to pick up and destroy our confidential documentation. On multiple occasions I have contacted Iron Mountain to schedule a special pick up and on multiple occasions they have missed the appointment and then tried to say I had the appointment wrong. The level of incompetence is actually ridiculous over there. When you ask to speak to a supervisor or manager they keep you on extended hold and then never resolve my...
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I tried to make an appointment With Iron Mountain to see patient files needed for a clinical paper I was writing with a colleague in a different country. She was flying in to pull the files herself because she was the one who could read them and understand which were needed. I contacted Iron Mountain three weeks ahead of time and got no where with them in terms of getting an appointment. My colleague arrived, but we had no appointment still. I...
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1.0
I didn't like
  • Customer service
  • Appointment times
  • Service
#910876
Only reason we had Iron Mountain as our storage is because they bought out our previous one. Iron mountain has outrageous rates now. Their customer service is in a different country and it is very hard to understand them. Their web site can get so confusing and all features are just useless. We decided to close account because of the difficulty on retrieving records and prices. After retrieving records they tried charging us a ridiculous amount...
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1.0
I didn't like
  • Way i was treated
  • Customer service
  • Price
#906050
I am in the middle of a very similar experience, but happily (the only happy part) on a much smaller scale. I'm a solo practice lawyer in Dallas. I've been trying to extricate 75 file boxes from them for over a month. In addition to the blatant ripoff "permanent retrieval" charge of $4/box for waving a scanner over the box, they have what I think is the worst customer service I've ever experienced from any vendor of any kind - including...
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1.0
I didn't like
  • Customer service
  • Price
#886750
Its easy to send your stuff for storage but once you want to close your account, they make it so expensive that it's impossible to get out. The charges to retrieve your boxes or destroy them are absolutely insane. The terms of the contract basically allow them to charge whatever they want and they will keep invoicing you until their ransom is paid. I just paid almost $16,000 to close an account and am absolutely furious. I would never ever...
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Anonymous

Anonymous My company is in the exact same position. We put boxes in storage in 2011 and have not touched them since. Now we'd like to remove the boxes and they quoted us $16,000 to de...

The boxes state that they can be dropped off at Staples or shipped. Not true! After destroying my shipping labels because I read that I could drop them off at Staples, the Staples decided to no longer accept the boxes. When I called Iron Mountain about getting a new shipping label for their boxes, they told me they couldn't help me because I did not have a business account with with them. I paid $75 for the boxes. This business will not...
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Anonymous

Anonymous these people have the worst customer service USELESS, i placed and order because out bin got full faster than usual and they REFUSE to come...with 22 excuses!!

Contact Iron Mountain

Headquarters Address:
Boston, Massachusetts
Boston, MA
Phone:
(800) 899-4766
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Companies similar to Iron Mountain

Iron Mountain may be the leader in storage solutions - but don't be fooled - you are paying a hefty price for it. Does anyone realize the cost involved in permanently removing their boxes from an Iron Mountain facility? We have had hundreds of boxes stored at Iron Mountain for many years. Recently, we had the time to go thru 97 boxes. What we found was that many of those boxes could be shredded and there was no need to return them to...
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