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Such a deplorable company. I have had to cope with these *** for over a decade and I hate each and every person that works for them. They are liars, idiots, lurkers and trash. I have warned my company that I have no confidence the security of documentation placed in...
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1.0
I didn't like
  • Everything
#1021815
Reply to reviews
Scheduled off-site shredding. they no-showed the date promised. Called again, received an apology and offered a Friday date and no charge for service. Since we are closed on Friday's I had to make a special trip to office. Called at 11:30 when they still hadn't...
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1.0
I didn't like
  • Whole experience
#1017449
Reply to reviews
I have been a customer for more than 10 years. Most of the time, they came when they said they would come, however this time they no showed three times in a row. I asked them to come a fourth time on a specific day, but they insisted they could not accommodate me. They...
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Anonymous
Vera

What company did you go with?

Medical Records Review

Iron Mountain
#573228
1.0
Data Breach of medical records
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Other Product Review

Iron Mountain
#567897
These unprofessional unethical unorganized defrauding the government by not upholding the contract to HANDLE patients medical records. ..so how could they be lost
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Schedule a pick up for 30 boxes of shredding. They said they would be here between 8-4. I called to get a time window the day of and they said it was never scheduled with their "transportation department". Was put on hold for over 10 minutes and asked to speak to...
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1.0
I didn't like
  • Never showed up
#972526
Reply to reviews
i am writing to you because the iron mountain driver came today to pickup boxes this morning @9:30 on 12/09/2016. unfortunately i requested the pickup to be on Tuesday 12/13/2016. i wrote in the instruction box stating that specifically the archives should be picked up...
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My company uses Iron Mountain to pick up and destroy our confidential documentation. On multiple occasions I have contacted Iron Mountain to schedule a special pick up and on multiple occasions they have missed the appointment and then tried to say I had the...
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I tried to make an appointment With Iron Mountain to see patient files needed for a clinical paper I was writing with a colleague in a different country. She was flying in to pull the files herself because she was the one who could read them and understand which were...
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1.0
I didn't like
  • Customer service
  • Appointment times
  • Lack of action
#910876
Reply to reviews
Only reason we had Iron Mountain as our storage is because they bought out our previous one. Iron mountain has outrageous rates now. Their customer service is in a different country and it is very hard to understand them. Their web site can get so confusing and all...
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Anonymous
Anonymous

I am a former "victim" of Iron Mountain and might be able to help you at no chargePlease contact me at 505-306-737

Anonymous
Anonymous

Our company is having the exact same problem. We have been fighting with Iron Mountain for 4 months now because our rates increased almost $2000 a month after they bought out...

1.0
I didn't like
  • Service
  • Price
  • Way i was treated
#906050
Reply to reviews
I am in the middle of a very similar experience, but happily (the only happy part) on a much smaller scale. I'm a solo practice lawyer in Dallas. I've been trying to extricate 75 file boxes from them for over a month. In addition to the blatant ripoff "permanent...
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1.0
I didn't like
  • Price
  • Customer service
#886750
Reply to reviews
Its easy to send your stuff for storage but once you want to close your account, they make it so expensive that it's impossible to get out. The charges to retrieve your boxes or destroy them are absolutely insane. The terms of the contract basically allow them to...
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Anonymous
Anonymous

My company is in the exact same position. We put boxes in storage in 2011 and have not touched them since. Now we'd like to remove the boxes and they quoted us $16,000 to de...