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Iron Mountain Australia

Iron Mountain Australia Reviews

www.ironmtn.com.au
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Anonymous
map-marker Sydney, New South Wales

Unfriendly customer use portal

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1.0
AI Highlights
  • - The customer service is very poor.
  • - The portal is badly designed.
  • - Email replies are unhelpful.
  • - Phone support has about a 20-minute wait.

The worst customer service and a very bad designed portal. We email the company and they reply back on the most unhelpful way.

Ah, forgot to mention, the waiting time on the line is around 20mins. Awful

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Anonymous
map-marker Wichita, Kansas

Never use run as fast as you can horrible

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1.0
AI Highlights
  • - They will not process or cancel my account after 4 calls
  • - No callbacks and the issue has lasted over a month
  • - Hold times are long and calls end abruptly

They will not process and cancel my account. I have called 4 times and get the same run around.

Someone is working on it and they can't help me. No calls back. This has been going on for over a month. Hold times ridiculous, then hung up on, etc.

I will be posting on every site possible. If I could give a negative 10 I would.

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Anonymous
map-marker Mildura, Victoria County

Never ever again will I deal with this company

AI Highlights
  • - Bin delivered to the wrong address and signed for by someone not on staff; billed for services not received and I cancelled in June.

Security bin delivered to wrong address. (It was delivered at a time we were closed and signed for my someone who was not on staff)Two years later they are still getting chasing us for the service that we did not get.

Same thing happened again and I was charged for two services for the month.

Third time the bin was delivered to the wrong address, I again had trouble convincing them we did not get the service.

Finally I cancelled service in June. Doesn't matter how many times I contact them they still keep sending me a monthly account.

Reason of review:
Problem with delivery
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