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Lack of response or follow through

2.1
Iron Hill Brewery and Restaurant - Lack of response or follow through
Went on July 12th with friends. Food was cold when I got it. By the time I got replacement, everyone was finished eating so I got my food to go. No discount was offered I also had a to go order and when my son bit into his food, it had a long hair in it. I called the restaurant and was told by the manager his food will be refunded. Eight days later, no refund, no response from contact form on website.
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Loss:
$75
Cons:
  • Employees need to wear head covering
  • Lousy customer service and support

Preferred solution: Full refund

User's recommendation: Buyer beware

Comment
1

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