Is this a real company?
I ordered outdoor furniture from them on 5/20/14. I have (no JOKE) called them everyday for 3 weeks, even several times a day and NO ONE in customer service, sales department, receptionist or billing EVER answer phone. Left them 10 voice messages with all department with no return call yet. I called 844-Iris-Furn and called (888) 329-****. I also proceeded to take it one step further and email them. I emailed Sales@***.com & CustomerService@***.com many times without ANY RESPONSE. I have even checked my spam filter. The only email I have ever gotten is the one when I firsted ordered furniture with order number. BEWARE.....Literally the WORSE ever customer service I have EVER ....... experienced!!!!!!! They have my credit card information. I still have not received furniture. Really concerned!!!
Stone Mountain, Georgia
Never received furniture...no responses from customer service
Terrible Company, and the worst customer service I have ever seen. Do Not Buy from them. I Ordered a patio set, lounge chairs, and bar stools from them over 18 weeks ago, yes...18 WEEKS. I still do not have it. I had gotten a couple emails from the president of the company after about 8 weeks (and after numerous attempts by me to reach him directly) saying that my order was damaged and they were remaking it. Then it was supposedly ready to ship over 2 months ago. I have been emailing and calling every day since, and have not gotten a response from customer service, sales, or the president. I have yet to receive this furniture. It is just a bogus shell company. You can get the same stuff from other places just as cheap. Don't let them take your money, you probably only have a 50% shot of getting your order, and it will take way longer than they say.
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