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IReel.com falsely charged & has no customer service

An iReel.com trial membership turned into a full paying membership, even after we had supposedly cancelled it. No notice was given of this membership error. Then, a $40 charge was randomly placed on our account. We hadn't been on iReel.com in over 5 months! This company supposedly has phone-in customer support, which is terrible and hard to understand, and full of unskippable advertisements. After five minutes of automated system, you finally get the option to be transferred to an agent. Their phone line is ALWAYS having errors. Three calls each two weeks apart all yielded the same phone-line-down excuse. Do NOT get involved with this scam!
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ID
#212460 Review #212460 is a subjective opinion of poster.
Location
Phoenix, Arizona

About

IReel Terms of Service
All such changes in the Terms shall be effective from the Effective Date. The Customer's continued use of the iReel Applications after www.ireel.com post any changes to the Terms signifies The Client's agreement to any such changes. If The User of company services do not agree to these Terms, The User must discontinue using the iReel Applications and/or Services. Note that special terms or rules may apply to some services offered on the Site or iReel Applications, such as rules for particular promotions, applications or other features or activities. Any such terms are in addition to these Terms, and in the event of a conflict, will prevail over these Terms. By accessing the iReel Applications or Services, The User of Website consent to having this Agreement provided to The User of company services in electronic form and receiving communications from Website electronically. The Company will communicate with The User by e-mail or by posting notices on the Site.
To read more: https://www.ireel.com/terms
IReel Privacy Policy
Ideal Media Ltd. ("iReel", Website, IReel's' or IReel) has developed this Privacy Policy which details important information regarding the use and disclosure of user information collected on the website ireel.com, which is owned and operated by iReel and any successor websites (the "Site"), and other interactive properties, including but not limited to any mobile applications (the Site and other iReel interactive properties are collectively referred to herein as the iReel Applications"). Each time that The Client of IReel access or use iReel Applications The User of Website signify that The User have read, understand, and agree to be bound by the Terms of Use, and this Privacy Policy. If The User do not agree to the Terms of Use and this Privacy Policy, The Client of IReel must discontinue using the iReel Applications. When The User of Website provide The Company with information in connection with a particular activity or otherwise sign up for Company's services or provide The Client's contact information, including an email address or telephone number in connection with that activity, product or service, The Client agree that this action constitutes a purchase or inquiry establishing a business relationship with IReel The User of company services expressly consent to IReel's' communicating with The User future information about iReel using the information The Client of IReel provided to IReel
To read more: https://www.ireel.com/privacy
Summary

IReel works in the sphere of online movie entertainment, being one of leading web-resources that provide access to thousands of films on different topics. Its clients get the possibility to stream movies directly to their personal computers or TVs. The company provides films in the best quality available in the Web.
Movies are offered in several categories: new releases, top rated films, the most popular movies and movies by genre. Last category includes 25 genres: fantasy, adventure, horror, thriller, drama, war, comedy, documentary and much more. Customers can not only use common library but also create their own libraries with their favorite films.

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