New Reviewer

Highest documentation fee with worst severice

We just purchased a new Toyota Rav4 from IRA Toyota of Danvers. They charged $57.5 for transferring registration fee and $495 documentation fee. In MassDOT RMV there is no fee for transferring registration. But they charged us almost the same as new registration fee, which is $60. We asked them why. They said they made a mistake and didn't overcharge intentionally. If it should be not intentional , I am wondering how they prepared their sale contract. Why charges more not less. Dealer documentation fees cover a dealer's administrative costs related to title, registration, and other paperwork involved with the car purchase.In Massachusetts average doc fee is $321 and range of fee is $195 to $495. They charged the highest fee so they should provide the best service. But they didn't prepare sale contract correctly. Why have they charged highest doc fee? They play trick on the customers. They know most of customers care about the sale price and don't pay attention to all fees. Most of customers like us think all fees are standard. So they charge highest fees. In the end they win deal and fool the customers.
View full review
Comment
Helpful 2 Not helpful 0
Report
ID
#968562 Review #968562 is a subjective opinion of poster.
Location
Danvers, Massachusetts
Product
2017 Toyota Rav4 Car
Cons
  • Hightest fees with worst service
Reason of review
Problems with payment
Loss
$150
Preferred solution
Price reduction
New Reviewer

Rav4 2017 Review

We have a very bad experience with Ira Toyota at Danvers. They cheated customers and add hidden fees and charged highest Service fee with lowest quality. I never recommend them to my friends. Stay away your business with them.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#961999 Review #961999 is a subjective opinion of poster.
Reason of review
Poor customer service

Brands Related to Ira Toyota Of Danvers

logo

Shawnee Mission Kia

2.0
10 Reviews

“Short version: Be EXTREMELY careful buying from Shawnee Mission Kia - they advertise features on their...“
logo

Group One Automotive

1.1
1 Reviews

“I purchased a $30 certificate from FTD for $20 for flowers. I go to use the certificate and it tells me...“
logo

Maxwell Ford

0 Reviews
logo

Harvey Holdings

Reviews
See all related companies

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article