Shyler Dgp
map-marker Danvers, Massachusetts
#968562 
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Highest documentation fee with worst severice

We just purchased a new Toyota Rav4 from IRA Toyota of Danvers. They charged $57.5 for transferring registration fee and $495 documentation fee. In MassDOT RMV there is no fee for transferring registration. But they charged us almost the same as new registration fee, which is $60. We asked them why. They said they made a mistake and didn't overcharge intentionally. If it should be not intentional , I am wondering how they prepared their sale contract. Why charges more not less. Dealer documentation fees cover a dealer's administrative costs related to title, registration, and other paperwork involved with the car purchase.In Massachusetts average doc fee is $321 and range of fee is $195 to $495. They charged the highest fee so they should provide the best service. But they didn't prepare sale contract correctly. Why have they charged highest doc fee? They play trick on the customers. They know most of customers care about the sale price and don't pay attention to all fees. Most of customers like us think all fees are standard. So they charge highest fees. In the end they win deal and fool the customers.
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Loss:
$150
Cons:
  • Hightest fees with worst service
Reason of review:
Problems with payment

Preferred solution: Price reduction

Comment
2
Napoleon Fgu
#961999 
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Rav4 2017 Review

We have a very bad experience with Ira Toyota at Danvers. They cheated customers and add hidden fees and charged highest Service fee with lowest quality. I never recommend them to my friends. Stay away your business with them.
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Reason of review:
Poor customer service
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