473 CLAIMED LOSSES
4 TOTAL REVIEWS
Secret shopper question
The phone got disconnected Im looking for Kate Ratner to call me back or email me because I am unable to sign or requests shops it keeps saying theres something wrong with my profile but there isnt could she please get back to me thank you
Beware IPSOS Fails to Pay Mystery Shoppers
IPSOS had a year long mystery shop in which you were required to have a specific phone plan in which you pay first of course and then eventually IPSOS would reimburse you...or so they say. I was reimbursed for the first 6 months no problem and now they refuse to pay my for the balance owed. I was never told the shop ended prior to the posted shop instructions that stated: You will keep the plan going for 12 consecutive months April 2016 to April 2017 and now they claim I breached my contract by claiming emails were sent to me or I failed to do something. I even have payment pending in the history log and they refuse to pay me. IPSOS claims that the plan was changed and the study ended without any notification in Dec 2016. If a shop ends early it is the responsibility of IPSOS to notify and pay for any outstanding fees incurred due to no notification and/or early termination fees! We all know mystery shop dates change and it is up to the company to let us know the updates and have them posted as an update on the assignment instructions! I am out $800, because I was on a one year contract. I only had this plan for the IPSOS study and of course they did not have me on a cheap plan. They even had their attorney contact me to scare me off and he did not even have the correct study dates on his letter. I had to email him the original job instructions and dates. summitscheduling.com was part of this nightmare as well. Anyone have any suggestions on how to collect this money from IPSOS. Just found out through other posts that the client did actually cancel their contract with IPSOS and IPSOS failed to notify their mystery shoppers. I have been told that I am not the only one who was not paid!
Ipsos Customer Care
- Uses their in house attorney to scare shopper to prevent payment
- Ends mystery study with no notification to shoppers
- Client cancels contract with ipsos and they hide it
Reason of review
Poor customer service
Surveys have stopped coming to me
This survey was my very favorite and I havnt had any in a long, long time. I would like to continue to do them. Please start them up again. I would like to know why you stopped sending them to me. I tried to register again but it said that email had been used already so I am still registered. Wilma Smith smith7211@***.net xxxx xxxx xxxx xxxx xxxx xxxx xxxx x x x x x x x x x x x x x x x xxxx x x x x x x x x x x x x x x x x x x xxxxx x x x x x x x x x x x x x x xxxx x xxx x x xxx
Reason of review
cessation of surveys
Let the company propose a solution
I tested a Folger's product for 12 consecutive days. I never received compensation
Hi everyone. I conduct surveys for a number of sites including YOU. GOV.I SAY IS THE WORST EXPERIENCE I HAVE EVER HAD WITH A SURVEY, COMPENSATION AND CUSTOMER SERVICE. I tested their Folger's product for 12 days. They were supposed to send me a follow up survey which never arrived. I phoned them and the letter included in their letter was out of order. I emailed them 5 times requesting the survey and payment(This was a paid survey). They said that sending me the sample and letter was a mailing error and they were sorry. I requested a customer service telephone number. They would not provide it..so after testing their product for 12 days straight, they will not provide the promised compensation. I have never posted a review before but I felt everyone should know how this is a substandard site. I feel so upset I plan to phone our Mass Attorney General today. Thanks everyone
Reason of review
Problems with payment
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