Anonymous
map-marker Dallas, Texas

Poor service

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Poor service un clear instructions, never contact you. Customer service runs you around in a circle and is in helpful.
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Joe C Frc

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Verified Buyer
|

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Verified Reviewer
| map-marker Chicago, Illinois

U guys charge me twice

iPostal1 - U guys charge me twice
iPostal1 - U guys charge me twice - Image 2
iPostal1 - U guys charge me twice - Image 3
I no longer want to be a part of our I postal taking money off twice a month so I no longer want to be a customer thank you
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User's recommendation: I postal

Jamil M Jjr

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Verified Reviewer

Refund

Every time I call to get my refund I'm told that I'll be transferred to the refund dept only to get hung up on. This company has terrible customer service as well as they false advertise stay away from them!.
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Loss:
$40

Preferred solution: Full refund

User's recommendation: Stick with UPS

Anonymous

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Verified Buyer
| map-marker Elkins Park, Pennsylvania

Refund

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iPostal1 - Refund
iPostal1 - Refund - Image 2
Subscription payment charged twice. Should only be one charge for $14.99. Purchased Green plan for a year . And was charged 2 times just want 1 refund of $14.99 which was completed on1-6-2024. Thank you so much for your time. Paying for only 1 subscription for staples at 2290 Oregon Avenue phila, Pa 19145
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Anonymous
map-marker Dallas, Texas

Cancel account

I would like to cancel the account. Stop the automatic payments. I do not want to keep paying it. Thanks
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Amber Ofd

Pay bill

Im unable to pay my bill online. I have tried many times to input my payment information Please help.
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Preferred solution: Need Help with payment please

Resolved
Christina G Jnu

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Verified Reviewer
| map-marker Irving, Texas

Resolved: Lied to about if my bank cards were at the location

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because I'm a customer for almost 2yr and I keep getting bad bad service 2 bank cards are missing and this is the 2n location this new location is 3330 N Galloway suite 304 Dallas, TX 75150. manger Eric said my cards were there but still not on my , bank cards well I had to get new bank cards because I was told they weren't at the location.
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User's recommendation: well if you're the race with super powers then I guess the service you pay for you will receive your mail this is the 2nd location that has been awful to the other locations is 10228 E Northwest Dallas, Tx 75238 , I sent a email to the owner English woman Sarah about the bad service and she complained that that was disrespectful,

Asha M Zif

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Verified Reviewer
| map-marker Palm Springs, California

Palm springs location

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i am really unhappy with my service and i never got my over charge payment portion back just for yall to try to charge me again but wont disclose the amount

ive had nothing but attitude and problem from the staff at the office (except for the older male) and i have had time sensitive things (court documents ) not uploaded properly timed when received . i have had mail not even imaged in as well as getting someone else ipostal mail more than once and she is a doctor i did inform her that her mail was being freely handed out because the lady didnt want to do her job she apply for and just think its ok to be rude i wants nothing to do with the store front and if i must take legal action to recieve all my belongs (im missing a package that i refuse to pick other mail up if its all not there) i will. i only have not came because there either not imaging my mail or gave it to someone and either way its a problem.

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Pros:
  • Online mailing service
Cons:
  • Workers not paying attention
  • Double charges even when paid
  • Rude over the phone but never in person

Preferred solution: all my mail

User's recommendation: watch your mail i received others mail (checks included )

Marcus S Xpy

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Verified Reviewer
| map-marker Bullhead City, Arizona

To see if I can use my FedEx number to get my packages shipped at my own cost

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I am trying to get my package shipped from Bullhead city Arizona. I am having the worst time in the world trying to get a hold of anyone would post a one. I called the office in Arizona. They said I had to call the main office. The main office is closed now they charge me to go on chat chat dont tell you anything so this is what I propose in. I would like someone to contact me so I can give them my FedEx number so it wont cost me any money. Well lets see a lot of money.
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Pros:
  • You do collect my mail
Cons:
  • Very hard to get in touch with someone when you need to talk to a live person

Preferred solution: Someone on the phone to confirm that they will use my FedEx number so I can pay for it a different way to be shipped

Erica H Lci

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Verified Reviewer

Missing mail

Good morning, my name is Erica Henson, I would like to make a complaint about my mail being missing or being sent back if that is the case. I have a few pieces of mail that was not at my facility where I pick up my mail.

This past Friday date of 9/15/23, I went to pick up my mail and all of my mail was not present at the facility, at 2957 Festival Way #123 Waldorf, MD 20601. I have very important mail pieces that will be coming to my mailbox, especially from IRS and since my mail was not there I don't feel confident that I will receive that mail or even if what I am looking for has already come and been scattered around in other boxes, I was given 3 to 4 mails from my box 1029 that were not mine and was allowed to sign off on the mail that wasn't mine from an employee who didn't thourghly check my name with the box number. I had to stay at that facility 3 hours from 6 in the evening until almost closing time for the employees there to search for my mail in which it took away from my time for me to go handle other important things that I had to take care of. Can someone please get in contact with me about this matter please.

My email address is hensone35@***.com and my phone number is (202) 441-****.

Thank you for your time and assistance! I would like to retrieve all of those mail pieces that are missing due to I have very important mails that I am receiving.

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Preferred solution: Deliver product or service ordered

1 comment
david s Dki

company wont stop crossing the line

Ambriel Xvg

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Verified Reviewer
| map-marker Chicago, Illinois

*** you for not answering any questions. For not helping me at all for the 8th time. *** you and your fake *** survey. Horrible service. More by the proc. then the people. I feel bad for the employ

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*** you you *** *** You sick more then my gay boyfriend *** you you *** *** *** you. *** *** *** *** ***
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User's recommendation: Better customer service

Anonymous
map-marker New York, New York

To see if I can use my FedEx number to get my packages shipped at my own cost

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Would love to talk to someone to see if I can get my package through FedEx my number is 37206**** use that account and it wont cost me that much. Thats what Ive been trying to do every since Ive been with iPostal1 and trying to contact you guys it is the hardest thing Ive ever tried in my life online you call the place they say you gotta do it online is very difficult and Im computer savvy
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Jasmine D Iat

Refund

iPostal1 - Refund
I need to stop a payment. You guys took $40 from my rent money & I am trying to stop the pending payment before it goes through. I dont use this service & would like to cancel
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Loss:
$40

Preferred solution: Full refund

Anonymous
map-marker Phoenix, Arizona

I love this company. I don’t know what your talking about

Nothing happening, I am totally satisfied with this company. They have been nothing but stellar people who are there when you need them
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Heidi H Qlm

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Verified Reviewer

Forms

Hey If you dont want business on the west coast; dont offer services in areas you cant support. At this point, Im withdrawing my consent to pay for services, since your hours of operation conflict with my hours of availability.
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Loss:
$99
Pros:
  • As far as i can see
Cons:
  • Numerous ranging from level of difficulty to set up and ease of s

Preferred solution: Full refund

User's recommendation: Don’t use this service; mission impossible to set up and support hours are for east coast only!

Tavia D

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Verified Reviewer
| map-marker Charlotte, North Carolina

Account

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Hello I did not complete my account set up and can not access it due to a new email accountI would like to finish my account set up.
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Pros:
  • Will sign for packages that requires signatures
Cons:
  • Should have a customer support team 24 7

Preferred solution: Fix account information and finish set up.

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