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Iowa winery tour cancelled, owner kept money
I booked a four-hour, three winery tour for 3/21/11 with Iowa Wine Tours, Inc., owned by Dennis Dieters. Pre-payment in full was required with credit card at booking for $130. Three hours prior to the start of the tour, owner called my hotel and left a message with the desk clerk (he had my cell phone number, so I can only infer he was avoiding talking to me in person)that due to a family emergency, he was cancelling the tour. Additionally, he has NO REFUND policy and would not return my money. I called him back and he kept repeating, "no refunds" and then hung up on me. Therefore, he did not provide the service as promised, and has kept my money. I live more than 260 miles from Dubuque, and have neither the resources nor the desire to return to the area another time. I want my money refunded.
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