Iowa Department Of Human Services Reviews
Iowa Department Of Human Services Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative with reports of extreme hold times, missed callbacks, and unresolved benefit issues; recent Iowa Department Of Human Services reviews express frustration and urgency from customers reliant on SNAP and EBT.
Key Takeaways for Future Customers
- Expect long wait times and persistent follow-up when contacting customer service.
- Document all contacts and visit local office in person if benefits are time-sensitive.
Negative Feedback / Risk Areas
- Repeated customer complaints about 1–3+ hour hold times, dropped calls, and transfers.
- Cases left unresolved after many calls, leading to missed food stamps and delays adding newborns to insurance.
Positive Feedback
No positive recent comments were noted; recommendations warn against relying on prompt assistance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative with reports of extreme hold times, missed callbacks, and unresolved benefit issues; recent Iowa Department Of Human Services reviews express frustration and urgency from customers reliant on SNAP and EBT.
Key Takeaways for Future Customers
- Expect long wait times and persistent follow-up when contacting customer service.
- Document all contacts and visit local office in person if benefits are time-sensitive.
Negative Feedback / Risk Areas
- Repeated customer complaints about 1–3+ hour hold times, dropped calls, and transfers.
- Cases left unresolved after many calls, leading to missed food stamps and delays adding newborns to insurance.
Positive Feedback
No positive recent comments were noted; recommendations warn against relying on prompt assistance.
Fort Lauderdale, Florida
Workers not doing there job and I still have no food stamps
- - Told to call by March 1 to reopen my DHS case.
- - Five days of calls to DHS for food stamps.
- - Worker apologized for Covid delay and interview mix-up.
Well on January 31st I got a call from my worker and I told her I would call her back on my break, which I forgot. So February 5th or 6th i got a letter from DHS saying I have until march 1st to call them to reopen my case, so for 5days straight calling my workers number and actually going to the Dhs office in Clinton iowa asking for help about my Foodstamps seeing me and my kids was down to can goods we dont eat and noodles and water.
Everytime I went down there the ladies in the front would say to me remember your the one that didnt call her back I understood that. Thats why I have been trying to call her.
So my worker finally called me last Friday evening around5pm to tell me how sorry she was that this happened and that she was out sick with Covid for that week and someone else was suppose to had done my interview. No one ever told me that at all they didnt care they just kept saying its my fault
User's recommendation: Don’t ever have to deal with dhs
West Des Moines, Iowa
Status and replacement cards
I was on hold for about and hour and a half only to finally get connected to some one got put on hold and hung up on.
User's recommendation: Good luck
Ogden, Iowa
Snap benefits
I made 33 phone calls over 5 days, waited on hold for hours only to be disconnected or transferred and put on hold again.
Issue still has not been resolved. What a joke of an institution.
User's recommendation: Don't bother calling. They clearly don't care.
Adding newborn to insurance , updating ebt
- - I've tried adding my daughter to insurance and updating EBT since July 18.
- - The local office promised a callback and never called back.
Since July 18th the day my daughter was born I've been calling everyday trying to get her added to my insurance and get my ebt benefits updated . I've been put on hold literally Everytime and I stay on hold for 3 hours + . I've contacted my local office she said she would call me back and never did .
Companies Similar to Iowa Department Of Human Services
Des Moines Register
“I am an online subscriber of the Des Moines Register. I find it completely annoying that when accessing...“
IRS
“The IRS owes us significant refund amounts for 2024 and 2025. Communicating is next to impossible. Most...“
Iowa Department of Transp...
“I will be 75 and need to renew license with real id I have 2 expired passports and a hospital...“
WeAreIowa
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
I bet those “can goods we don’t eat” look pretty good now.