Inxpress
Inxpress Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Inxpress has 1.1 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Support centre is good.
Cons: Agrressive, Customer service needs anger management counseling, Greedy.Recent recommendations regarding this business are as follows: "They require time stamped photos and dims on the invoice to challenge an upcharge-who does this? Ther are a bunch of vendors offering tis service-choose another.", "Don't even think about it.", "Avoid like the plague", "Do not work for this franchise".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Inxpress has 1.1 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Support centre is good.
Cons: Agrressive, Customer service needs anger management counseling, Greedy.Recent recommendations regarding this business are as follows: "They require time stamped photos and dims on the invoice to challenge an upcharge-who does this? Ther are a bunch of vendors offering tis service-choose another.", "Don't even think about it.", "Avoid like the plague", "Do not work for this franchise".
Most users ask Inxpress for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
AVOID INXPRESS – Unfair Business Practices & Poor Customer Service
I rarely leave reviews, but after my experience with InXpress Southampton, I feel obligated to warn other businesses. If you are considering working with InXpress, I strongly advise you to think twice before committing to a company that refuses to take responsibility for its failures and instead manipulates compensation to benefit themselves.
The Issue: £2,000 Loss Due to InXpress Southamptons Failures
As a long-term InXpress customer, Gayways Ltd has always paid invoices on time and increased spending year after year.
In fact, we were spending around £1,000 per month and growing. However, despite our loyalty, we suffered a financial loss of £2,000 due to:
Parcels being left in unsafe locations, requiring us to send replacements at our own cost.
A parcel lost within InXpress' own depot, despite their supposed tracking and scanning systems.
This was not our faultthis was caused by InXpress' operational failures.
Their "Goodwill" Offer A Trap, Not Compensation
When I raised the issue, Lee Thompson (Sales Director at InXpress) initially proposed a fair resolution: £1,000 refunded directly £1,000 credited against our next invoices
This seemed like a reasonable way to settle the issue.
However, shortly after, Eric Chapman (InXpress Southampton) overturned this agreement and replaced it with a restrictive and unfair offer that ONLY benefited InXpress: No immediate compensation Instead of refunding what we lost, they offered a credit spread over 20 months, forcing us to continue using their service just to reclaim our own money. Conditional on Future Spending The "credit" only applied if we spent at least £500 per month. If we didnt meet their spending targets, we wouldnt get the full amount back.
Cannot Apply Credit to an Outstanding Invoice Even though we owed £725.59, they refused to let us apply the credit towards it, meaning we had to pay out-of-pocket while waiting nearly two years for our so-called "compensation." Threats & Retaliation When I refused this unfair deal, Eric Chapman retaliated by withdrawing the goodwill credit entirely, effectively saying, Take it or leave it. Worse still, he then blacklisted our company from all InXpress franchises and labeled us as trouble for simply asking for what was fair.
Is This Fair?
Should a long-term, loyal customer spending £1,000 per month and growing be treated this way?
Should a company withhold compensation unless you commit to spending more money with them?
Should a business be blacklisted just for challenging unfair practices?
Final Thoughts Avoid InXpress at All Costs
If you care about fair business dealings, accountability, and professionalism, DO NOT work with InXpress Southampton.
Their approach to customer service is manipulative and self-serving, and instead of resolving disputes professionally, they resort to threats and retaliation.
There are many other shipping providers that will treat you with respect and fairness. InXpress Southampton, unfortunately, is not one of them.
Ask yourself: Is this the kind of company you want to trust with your logistic?
- Support centre is good
- Greedy
- No compassion
- Agrressive
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRan disputed upcharges though bank without notice
Does InXpress care about its customers? Two carriers InXpress contracted with to ship orders, consisting of a single oversized pallet, somewhere along the line, claimed the pallet was longer than stated and sent an additional charge of $170.00 each.
I presented photos of the actual shipments verifying the dimensions when the carrier picked it up. InXpress sided with their vendor, not their customer. They lost our account while small (5k a month) for $340.00, and even though the upcharges were disputed, they ran the charge through the bank without confirming.
The freight industry is a challenge; I've shipped over 2000 of these pallets over the past 15 years and this has become an issue over the past couple of years. Could it be the freight industry's way of creating an additional revenue stream with no additional cost?
- Offer little to no support to customers in fraudulent upcharges
Preferred solution: Full refund
User's recommendation: They require time stamped photos and dims on the invoice to challenge an upcharge-who does this? Ther are a bunch of vendors offering tis service-choose another.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Less than Impressed
As an aircraft propeller shop, we are constantly shipping props in and out along with parts that are coming from manufacturers within and outside the U.S., to San Antonio, TX. I initially went with Inxpress because they were supposed to be able to help with our imports of parts being shipped UPS from an aircraft propeller manufacturer in Germany.
We only used them a few times for these import shipments, since we soon learned they were of no help where we needed them to be and why we chose them. The Accufrate app we never really used because we already had a broker who could match Inxpress rates. After the second bill with duties and taxes on parts that should have been duty free, I questioned their customer service when they billed our company credit card for an invoice that had been paid by check but they claimed they never received. While trying to get my point across to Markus, he proceeded to scream at me over the phone.
I promptly hung up. I then notified them by email to forward any due unpaid invoices so we could close our account. In the interim of closing our account, another shipment was billed to us with duties and taxes. This last invoice was missed as it was only emailed.
Had it not been for Markus screaming at me for what could have been a production conversation, had he held his tongue and tone for a moment, this could have turned out completely different.
We were sent to collections for the final invoice. Thanks, Markus.
- Customer service needs anger management counseling
Preferred solution: too late, already went to collections.
User's recommendation: Don't even think about it.
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Houston, Texas
Poor performance
Constant failure to pick up on date promised. I lost an order last month with Pepsico a huge loss for me.
No one ever informs me that pick up will not happen and their list of excuses is long and imaginative the only one I haven't had is driver kidnapped by aliens but I'm sure it's coming. This is from Houston Texas by the way.
User's recommendation: Avoid like the plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grays, England
Worked for a franchise and have not been paid
I started working remotely for a InXpress franchise based in Thurrock.. had some trading then worked a couple of days working on b2b sales, agreed payment and is still waiting called one of the directors to be busied off. How does the Thurrock franchise feel they are going to give a bespoke service to clients / customers but not pay your staff
- No payment for work done
- Lack of communication
Preferred solution: Full refund
User's recommendation: Do not work for this franchise
Kennesaw, Georgia
Stay away from this freight broker, inept and not very good at what they do!
Two issues with this company. Booked a common carrier that serviced my lane of transit on a less than daily or weekly basis resulting in a need for them to hire a private driver at 15x the cost and then wanted me to pay for it.
Next, shipped a commodity we have shipped for 13 years and after I received the invoice it was jacked up due to what they say was the wrong weight, IMPOSSIBLE as we furnished a weight at the upper end of what we know it to be.
Sort of like the old time butcher weighing the meat with one hand as the other hand is on the scale. Horrible service and bad business intentions
Milton Keynes, England
Children left without xmas gifts
Inxpress (godalming branch) have left 2 children without Christmas presents this year. we sent out 2 boxes worth around £500 with them and they have now been lost they refuse to help we have now been told "we are busy you are not our only customer"
Preferred solution: Deliver product or service ordered
They are 3pl (so they say). Ther are not even freight fowarder, they are nothing and they are paid doing nothing. If something goes wrong (as in your and my case) they do less than nothhing to file a claim.
Inxpress Twickenham Branch UK - Very Unproffessional and Unreliable
We have ended up thousands of pounds out of pocket because of the errors, severe last minute cost 'miscalculations' and terrible attitude of the Inxpress UK Twickenham branch. We have been let down and pushed into a corner by the employees on more then one occasion.
On the days of collection the price we have been quoted weeks before has almost doubled or tripled. For example we were quote 690+ vat for weeks and then on the day of collection they told us it was actually 2669+vat. This happened several times and by this point Inxpress have our items and will not release them until after our needed delivery date or we need to pay again in full. They are completely incapable of sticking to confirmed collection and delivery arrangements.
Take no responsibility for their personal mistakes and even after being provided with a lot of written proof of their errors are incredibly rude to the point of obscene language. Definitely not how a professional company should handle their customers.
We will not be using Inxpress again and walk away feeling lied to, taken advantage of and that we have lost out on so much money due to other peoples inability to do their job. Please take our advise and avoid this branch.
Preferred solution: Full refund
What a disaster!
Orlando, Florida
Inxpress is Pushing Out DASC's. Late Payments and do not return calls.
You can call the Inxpress 844-697-****. No One Returns your call.
They are deliquent in making DROP OFF payments April, May, June 2016.
No excuse, say in the mail. It is now Oct 14,2016 still waiting.
WANT YOU TO DROP YOUR PRICES 20 to 30 % to compete with the new accounts they are giving out to anyone that wants a DHL Account. JUST TELL ME TO STOP SELLING DHL.
There is no money in it for DASC's unless you mark it up so much that you are raping the customer. We have went from number 2 seller in Orlando to nothing. They are killing the DASC's. INEXPRESS IS PUSHING OUT DASC'S.
It doesn't take a rocket scientist to figure that out.
- There is none
- Not customer service
Preferred solution: Let the company propose a solution
What is DASC? Looking at this franchise now in Orlando Market.
Birmingham, England
Rude customer service
We are not even a customer of InExpress and the experience I have had with a certain sales person as absolutely disgusting. They are rude, obnoxious and demanding.
they have told my staff that they are not official or senior enough to speak to him.
I have told this individual that we are not interested, and still they are constantly harassing my staff saying they can 'beat any price'.
even if they could beat our current supplier prices, I would certainly not consider them just for the shear rudeness of its sales people. avoid this company and its staff at all cost!
Milnathort, Scotland
Inxpress holding goods hostage
inxpress were contracted to move goods from Spain to uk for me. They damaged the goods and then are now holding my goods hostage as they want payment as they are not insured for the goods they damaged for me.
They are now creating other invoices that need to be paid before they release the goods, they will not tell me where they are nor will they let me speak to the contracted haulage companies insurance company to discuss my claim for replacement goods. they have had these goods for over 4 weeks and we have lost a client because of it. i believe that this is illegal and i want to know how i can counter this without spending time and money on solicitors.
This has already cost me £10k on penalty and replacing glass that we know is damaged. are they crooks?
- Criminal activity surrounding the taking of my goods
Preferred solution: Deliver product or service ordered
InXpress does not touch any goods, our partner carriers handle all of the transportation. We help to find good rates based on the specifics given.
Damage does happen and insurance coverage is available for that-especially if shipping glass.
Additional invoices are likely Duty and Tax, not from InXpress but from the receiving country's Customs Department.
InXpress - rebuttal
In terms of the the customer complaining about InXpress, here are the facts:
1 - The customer booked two separate shipments and provided weight and dimensions for each. When they were scanned at the station, they did not match what she had claimed that they measured and weighed. Therefore, she was charged correctly. We have proof and it was fully explained to her.
2 - We require a credit card to open an account of this sort. The agreement that she signed clearly states the nature of our policy. We don't hide anything. She marked the payment by credit card option on the application but actually did not wish to be charged on the credit card for each invoice. Admittedly, this created some confusion internally and we mistakenly charged the card. We were in the process of reversing the charge, minutes after she made us aware, but she had already canceled it before allowing us to apply a simple fix along with a genuine apology. Yes, we made a mistake and owned it. This is true.
In all, we have over 10,000 customers worldwide and we care about about each of them while embracing a real code of ethics.
Vista, California
Invoices higher than quoted amount
Two shipments both quoted one amount and invoiced a different amount. Company insists on receiving a credit card on file before opening an account.
Once they have this they charge your card before the due date in addition to over billing. We actually shipped a package in the same carton that was received through a different company and re-weighed it and InXpress still rated the weight higher than the actual weight.
When opening your account they insist your card will only be charged if the account goes past 30 days, so what they say and what they actually do are two different things. We will never use this company again for any shipping needs.
- Customer service lies
Preferred solution: Price reduction
Miami, Florida
InXpress DHL rates with RSA (Retail Shippers Association) price fixing
In all likeliness, RSA is limited in their ability to discuss the situation with us, most likely due to confidentiality clauses in their agreement(s) with DHL. Brandon has always operated - at least in my experience- with honesty and integrity. He is always in our corner, one way or another. I cannot imagine that this was a pleasant situation for him or his business model, nor a loss that was easy to swallow. All of us are business people at the end of the day, and speaking strictly for myself, the loss of a greeting card is felt. Most of us are working extremely hard and diligently these days to make much less money than we were, let's say, in 2008 and prior.
Those of us who know and respect Brandon know that we will learn of the particulars when the time is appropriate. And in the meantime, I feel very confident that Brandon and his team at RSA will continue to work on ways to make this business better for all of us in it.
At the end of the day, DHL has always been substandard in their level of service and the quality of administering their services. We all have horror stories about billing, customer service, etc. RSA helped them overcome many of those shortfalls by lending DHL credibility with their experience, their knowledge and their professionalism. In my opinion, by choosing Inxpress to represent their interests, DHL has taken a step backward in their attempt to earn our trust and our business. We need to keep THAT in mind, not look to cast blame, throw harsh words, or make uncalled for demands from someone most of us consider a friend and ally.
Just my two cents.
Penni Morris
Pac N Send of Lighthouse Point
Lighthouse Point, FL
--------------------------------------------------
I apologize I stand corrected, in absence of an explanation from RSA It appears I rushed to a conclusion that they wanted to spinoff this responsibility and sell the business to someone else. It would be nice if RSA could explain the whole situation to us. I also think we should as a group contact DHL and let them know that we don’t want InXpress as our partner.
Sincerely,
Larry Kaplan
Mail Mart USA
13727 SW 152 St
Miami, FL 33177
Tel. (305)255-**** Fax (305)255-****
Member: RSA - NARSC - YESS
Certified: Advanced Packing Specialist / CMRA / ASO / USPS A DHL Preferred International Provider
I Agree with Dan. Inxpress has helped me grow my international shipping business here in NJ.
There is no "price fixing" as indicated above. DHL sets the rates and I get billed directly from DHL not Inxpress. Inxpress' role is to help DHL with their sales by setting up retail customers so that the DHL salespeople can sell to much larger and profitable clients.
I know from my Inxpress rep that he only makes a small commission from DHL.
I know why DHL switched from RSA to Inxpress, DHL needed a company that had salespeople that could visit the stores and not just handle the work via telephone.
In my opinion Inxpress has been great.
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We are vittims of InXpress. We filed a claim with FMC.
Investigations are still in progress. We have a question for you if you can help: who pay the franchisee?
We believe, but I have no prrof, that we, as customer, paid the franchisor (InXpress, LLC) that in turns paid the franchisee and third parties. How does it work the relationships between franchisee and franchisor in the case of InXpress?