Inxpress

Constant failure to pick up on date promised. I lost an order last month with Pepsico a huge loss for me.

No one ever informs me that pick up will not happen and their list of excuses is long and imaginative the only one I haven't had is driver kidnapped by aliens but I'm sure it's coming. This is from Houston Texas by the way.

I started working remotely for a InXpress franchise based in Thurrock.. had some trading then worked a couple of days working on b2b sales, agreed payment and is still waiting called one of the directors to be busied off. How does the Thurrock franchise feel they are going to give a bespoke service to clients / customers but not pay your staff

Two issues with this company. Booked a common carrier that serviced my lane of transit on a less than daily or weekly basis resulting in a need for them to hire a private driver at 15x the cost and then wanted me to pay for it.

Next, shipped a commodity we have shipped for 13 years and after I received the invoice it was jacked up due to what they say was the wrong weight, IMPOSSIBLE as we furnished a weight at the upper end of what we know it to be.

Sort of like the old time butcher weighing the meat with one hand as the other hand is on the scale. Horrible service and bad business intentions

Inxpress (godalming branch) have left 2 children without Christmas presents this year. we sent out 2 boxes worth around £500 with them and they have now been lost they refuse to help we have now been told "we are busy you are not our only customer"

We have ended up thousands of pounds out of pocket because of the errors, severe last minute cost 'miscalculations' and terrible attitude of the Inxpress UK Twickenham branch. We have been let down and pushed into a corner by the employees on more then one occasion.

On the days of collection the price we have been quoted weeks before has almost doubled or tripled. For example we were quote 690+ vat for weeks and then on the day of collection they told us it was actually 2669+vat. This happened several times and by this point Inxpress have our items and will not release them until after our needed delivery date or we need to pay again in full. They are completely incapable of sticking to confirmed collection and delivery arrangements.

Take no responsibility for their personal mistakes and even after being provided with a lot of written proof of their errors are incredibly rude to the point of obscene language. Definitely not how a professional company should handle their customers.

We will not be using Inxpress again and walk away feeling lied to, taken advantage of and that we have lost out on so much money due to other peoples inability to do their job. Please take our advise and avoid this branch.

You can call the Inxpress 844-697-****. No One Returns your call.

They are deliquent in making DROP OFF payments April, May, June 2016.

No excuse, say in the mail. It is now Oct 14,2016 still waiting.

WANT YOU TO DROP YOUR PRICES 20 to 30 % to compete with the new accounts they are giving out to anyone that wants a DHL Account. JUST TELL ME TO STOP SELLING DHL.

There is no money in it for DASC's unless you mark it up so much that you are raping the customer. We have went from number 2 seller in Orlando to nothing. They are killing the DASC's. INEXPRESS IS PUSHING OUT DASC'S.

It doesn't take a rocket scientist to figure that out.

We are not even a customer of InExpress and the experience I have had with a certain sales person as absolutely disgusting. They are rude, obnoxious and demanding.

they have told my staff that they are not official or senior enough to speak to him.

I have told this individual that we are not interested, and still they are constantly harassing my staff saying they can 'beat any price'.

even if they could beat our current supplier prices, I would certainly not consider them just for the shear rudeness of its sales people. avoid this company and its staff at all cost!

inxpress were contracted to move goods from Spain to uk for me. They damaged the goods and then are now holding my goods hostage as they want payment as they are not insured for the goods they damaged for me.

They are now creating other invoices that need to be paid before they release the goods, they will not tell me where they are nor will they let me speak to the contracted haulage companies insurance company to discuss my claim for replacement goods. they have had these goods for over 4 weeks and we have lost a client because of it. i believe that this is illegal and i want to know how i can counter this without spending time and money on solicitors.

This has already cost me £10k on penalty and replacing glass that we know is damaged. are they crooks?

In terms of the the customer complaining about InXpress, here are the facts:

1 - The customer booked two separate shipments and provided weight and dimensions for each. When they were scanned at the station, they did not match what she had claimed that they measured and weighed. Therefore, she was charged correctly. We have proof and it was fully explained to her.

2 - We require a credit card to open an account of this sort. The agreement that she signed clearly states the nature of our policy. We don't hide anything. She marked the payment by credit card option on the application but actually did not wish to be charged on the credit card for each invoice. Admittedly, this created some confusion internally and we mistakenly charged the card. We were in the process of reversing the charge, minutes after she made us aware, but she had already canceled it before allowing us to apply a simple fix along with a genuine apology. Yes, we made a mistake and owned it. This is true.

In all, we have over 10,000 customers worldwide and we care about about each of them while embracing a real code of ethics.

Two shipments both quoted one amount and invoiced a different amount. Company insists on receiving a credit card on file before opening an account.

Once they have this they charge your card before the due date in addition to over billing. We actually shipped a package in the same carton that was received through a different company and re-weighed it and InXpress still rated the weight higher than the actual weight.

When opening your account they insist your card will only be charged if the account goes past 30 days, so what they say and what they actually do are two different things. We will never use this company again for any shipping needs.

In all likeliness, RSA is limited in their ability to discuss the situation with us, most likely due to confidentiality clauses in their agreement(s) with DHL. Brandon has always operated - at least in my experience- with honesty and integrity. He is always in our corner, one way or another. I cannot imagine that this was a pleasant situation for him or his business model, nor a loss that was easy to swallow. All of us are business people at the end of the day, and speaking strictly for myself, the loss of a greeting card is felt. Most of us are working extremely hard and diligently these days to make much less money than we were, let's say, in 2008 and prior.

Those of us who know and respect Brandon know that we will learn of the particulars when the time is appropriate. And in the meantime, I feel very confident that Brandon and his team at RSA will continue to work on ways to make this business better for all of us in it.

At the end of the day, DHL has always been substandard in their level of service and the quality of administering their services. We all have horror stories about billing, customer service, etc. RSA helped them overcome many of those shortfalls by lending DHL credibility with their experience, their knowledge and their professionalism. In my opinion, by choosing Inxpress to represent their interests, DHL has taken a step backward in their attempt to earn our trust and our business. We need to keep THAT in mind, not look to cast blame, throw harsh words, or make uncalled for demands from someone most of us consider a friend and ally.

Just my two cents.

Penni Morris

Pac N Send of Lighthouse Point

Lighthouse Point, FL

--------------------------------------------------

I apologize I stand corrected, in absence of an explanation from RSA It appears I rushed to a conclusion that they wanted to spinoff this responsibility and sell the business to someone else. It would be nice if RSA could explain the whole situation to us. I also think we should as a group contact DHL and let them know that we don’t want InXpress as our partner.

Sincerely,

Larry Kaplan

Mail Mart USA

13727 SW 152 St

Miami, FL 33177

Tel. (305)255-**** Fax (305)255-****

Member: RSA - NARSC - YESS

Certified: Advanced Packing Specialist / CMRA / ASO / USPS A DHL Preferred International Provider