invisaWear
invisaWear Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
invisaWear has 2.2 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Are awesome, Gives a sense of security, Is great for safety.
Cons: None so far, Are cons, Costumer service.Recent recommendations regarding this business are as follows: "Don’t buy from this company! They are not responsible and they may be a scam!", "Do not get one of these.", "Keep your 100 pound dog away from your necklace.", "Get this product(s)", "Be aware of the difficulty in contacting the company for help.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
invisaWear has 2.2 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Are awesome, Gives a sense of security, Is great for safety.
Cons: None so far, Are cons, Costumer service.Recent recommendations regarding this business are as follows: "Don’t buy from this company! They are not responsible and they may be a scam!", "Do not get one of these.", "Keep your 100 pound dog away from your necklace.", "Get this product(s)", "Be aware of the difficulty in contacting the company for help.".
Consumers are not pleased with Location and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scam!!! They can’t be reached for getting return information!!!
Trying to return two purchased invisaWear necklaces and customer service wants me to pay for a service that wants to charge me $45 to resolve the issue! InvisaWear AI support claim its $1.00.
Why do I have to pay anything to deal with their support! I got no response from my email and my 30 day return for a refund is June 3rd!!!?
- Are cons
Preferred solution: Full refund
User's recommendation: Don’t buy from this company! They are not responsible and they may be a scam!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefer a friend
Love my invisaWear. I would like to get a code so I can refer a friend. I would highly recommend their products!
- Looks
- Monthly monitoring price
- None so far
Preferred solution: Refer a friend coupon code
User's recommendation: Get this product(s)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grande Prairie, Alberta
Resolved: My invisia wear quit working. I would like to know what I should do.
Company fixed the issue and I have been provided with apology. I called Telus and talk to a person I .
I knew the date that I had bought the first one and it had been a year and 2 months.
they replaced it for me and I am to return the other one. I was very satisfied with their response.
Nobody answers the phone when I call. This is an absolute disgrace for Telus to be involved with this.
I at first thought it was a great service until it quit working and I cant get any answers. What is going on?
User's recommendation: Do not get one of these.
Thank you so much for contacting invisaWear! Our product is designed to have a long lasting battery life so you never have to worry about charging it.
We guarantee one year but we find it is typically 2-3 years for most people depending on the usage. The app will automatically detect once your battery is running low, and it will then send you a notification and give you the option to purchase a discounted replacement charm. Since you are a SmartWear customer, you will need to contact Telus Support in order to get the best assistance. I have provided TELUS SmartWear Security customer service information below.
Please reach out to Telus directly so they can better assist you.
Customer Support Email: smartwear@***.com from Monday to Friday. Telus customer support link - https://***/en/support
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChain
I love this company! They have been doing great and exactly what they are promising.
I'm not pissed at them. I don't know how I ended up here.
My chain broke because my dog snagged it, and I'm inquiring about getting a new one. That's all.
- Are awesome
- None so far
Preferred solution: A new chain.
User's recommendation: Keep your 100 pound dog away from your necklace.
Denton, Texas
Subscription
I want to know how much a month for seniors is ur subscription. Also do I have to have one to operate my necklace i bought a few yrs back. Renewed subscription
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturned
Taking too long to resolved. Still waiting for my order.
In the beginning, I saw that the chain was 50 dollars cheaper, but then I noticed that the front part of the alarm is very weak due to the elevation caused by the stone. I want to return it and get a different product.
I would prefer the star, which is flat in the front. But I want to know if it's possible to have a 20 or 18 size necklace.
- Is great for safety
- One i like come only at 32 inches
Preferred solution: Return it and get a diferent one
Thank you for your message. It was very nice speaking with you today.
We are happy to help you with your exchange for a different item.
Please let us know if you need any further assistance. We can be reached at help@***.com.
Mcdonough, Georgia
The app is not working
It says I have to have a necklace but I don't have one and I need another way to get in. I just wanted to see if anybody can help me with that.
We hope you're having a wonderful day! An invisaWear device and monthly subscription are required in order to use the app.
The app won't let you move forward with the setup unless you connect the jewelry/accessories.
Feel free to check out our website if you'd like to purchase a device and subscription: www.invisaWear.com. You're also welcome to sign up on our newsletter so that in the future if we do offer the app without a purchase you'll be the first in the know Here's the link to join the newsletter: https://***/pages/newsletter If you have any other questions we can help you with, please reach out to our team at help@***.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waterford, Pennsylvania
Cancel because I’m moving to assisted living and they have their own system
No one answered my call. I need to cancel subscription to InvisaWear because I am moved into assisted living.
I would like to speak to a person to cancel the monthly fee as of Monday, September 30th.
Thanks for reaching out to us. We'd be happy to help you with this.
We just sent another message to you asking that you email us at help@***.com. We look forward to hearing back from you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel because I’m moving to assisted living and they have their own system
I have gone on line to try and find a direct phone number to contact to cancel the use of InvisaWear and the monthly fee because circumstances in my living arrangements have changed.
Preferred solution: Cancel subscription because the way I will now be in has their own system.
User's recommendation: Be aware of the difficulty in contacting the company for help.
Hi Sharon, This is Invisawear Customer Support. Can you please reach out to us at help@***.com so we can gather more information from you and get this resolved right away?
We look forward to hearing back from you. Thank you.
New York, New York
Cannot connect expiating device
have called and e mailed and cannot get a resolution to my
problem.
Very frustrating
i have deleted and reinstalled app still no response
Hi, This is Invisawear Customer Support. Can you please reach out to us at help@***.com so we can gather more information from you and get this resolved right away?
We look forward to hearing back from you. Thank you.
My safety charm broke down
I have try to get a hold of customer service via calls and emails for 2 months and they just dont return calls or emails.
- Gives a sense of security
- Costumer service
Preferred solution: Full refund or replacement.
User's recommendation: Do not waste your money
We are sorry to hear about the troubles you are having. We just want to make sure you have our correct contact information.
Please email our customer support team at help@***.com so we can better assist you. Thank you.
Tampa, Florida
Question
I left a message and they called me back right away. They resolved my problem quickly. I was not mad, just couldnt find their number.
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Your comment is successfully posted.
We are sorry to hear you would like to submit a return. No worries, we do have a 30day satisfaction guarantee.
You may have missed our email reply on 5/30 with return instructions. Please check your spam and junk folder just in case the email went in there by accident. The only fee that is charged for the return is a $10.00 restocking fee.
For more information about our return policy, please visit https://***/pages/returns. Thank you.