Bad experience - worst customer service

Terrible! Terrible! The customer sales department is the worst. Be careful because they do not have customer satisfaction as a priority. They are an ADVERSARY. Awful experience. Will never do business with them.eware

User's recommendation: Buyer beware.

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ID
#1869145 Review #1869145 is a subjective opinion of poster.
Location
Holden, Massachusetts

Bad Customer Service

Bad Customer Service. Very slow service. Sent a defective product. I sent two parts for my two Bose Sound docks to Invebo for repair and upgrade. When they were returned to me one of parts was not fully functional. After telling them about the problem Invebo told to return the defective part for evaluation. I shipped the defective part to them via USPS at a cost of $22.50 for postage. The defective part was returned to me in working order. I then sent them the receipt for the postage and requested a reimbursement of $22.50 for the postage that I paid to return the defective part to them. They have refused to reimburse me for my costs that was caused by no fault of my own but caused by Invebo sending me a defective product. Had to go to Pay Pal to get resolved. Do not go to them, they are nothing but problems.
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ID
#1043632 Review #1043632 is a subjective opinion of poster.
Product
Bose Corporation Speaker System
Reason of review
Return, Exchange or Cancellation Policy

Repair doesn't do what it says, and I can't believe how rude this guy was!

I paid £99 to have my SoundDock repaired and upgraded. The website says: ...all docks will be fitted with a new docking connector... and "...also includes the USB charge upgrade modification to enable the dock to charge and play all iPhones and the newest Apple devices that require USB charging..." This isn't true... it came back with an old-style connector (not iphone 5 / 6) and I can't charge my phone at all. When I rang and explained, the guy said "well, we've sold hundreds of these and nobody has ever complained." I asked if he'd like some customer feedback so he could understand why / how I had misunderstood, and his reply was "not really" Maybe they do a good job... who knows. But the service they sell is not the service they advertise, and I can't remember speaking to somebody so rude on the phone. The only solution he offered was for me to package the dock and go to the post office (again) so that they could undo the repair, refund my money and send a broken dock back to me. If you can find someone else to do the repair, I'd avoid these guys. I wouldn't recommend them.
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ID
#748748 Review #748748 is a subjective opinion of poster.
Pros
  • Fact that they gave the dock a wipe
Cons
  • Fact that their website is misleading
  • Guy on the phone is rude
Reason of review
Pricing issue

Invebo upgrade a cash grab

Needed to fix and upgrade my Bose dock. Got the new pieces from Invebo and then it all worked. I even spent more on a bluetooth upgrade. Just over a year later, nothing works again. They initially offered some advice which didn't fix anything. They emailed me their warranty information which indicates that I'm pretty much screwed. Then they cut off communication and I'm left with nothing. I can't do a review on their website as they choose what information they want posted and shown to people. So this is my warning. I'm out money and still have a Bose Sounddock that isn't working. Be warned people.
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ID
#733300 Review #733300 is a subjective opinion of poster.
Location
Saskatoon, Saskatchewan
Pros
  • When it worked
Cons
  • When i was left to figure it out myself
Reason of review
Poor customer service, bad quality, warranty issue
Loss
$85
Preferred solution
Full refund

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