BRUCE K Dog

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Customer Service does not exist

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I made 10 calls to customer support over 8 hours, with 2 escalated non-existent return phone calls due to a glitch in their printing of selected forms. I've spent days waiting for help and they still can't resolve the issue, putting us in a work stoppage.

It feels as though I have been a beta tester, showing them the problem on multiple screen shares, and with no one able to assist me. They say there are no supervisors to transfer my call to, only a callback in 24-48 hours.

However, they have failed to do so for a week. The service is terrible and I've been a customer for 34 years.

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Loss:
$4500
Pros:
  • Good product when it works
Cons:
  • No cust svc

Preferred solution: Price reduction

User's recommendation: Perhaps Drake

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