Intuit ProConnect Reviews
Intuit ProConnect Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Intuit ProConnect reviews show a 2.6 star rating from 2 customer reviews; consumers are mostly neutral. Reviews cite high price, billing and privacy concerns, limited form availability (missing form 4547) and service interruptions that cost clients.
Key Takeaways for Future Customers
- Good product when it works, but reliability varies.
- Missing forms can disrupt filing and client work.
- Expect higher price level and watch billing practices.
Negative Feedback / Risk Areas
- Persistent customer service failures and long callbacks.
- Complaints about refunds, cancellations and support responsiveness.
- Data security and privacy concerns cited alongside billing issues.
Positive Feedback
When functional, users find the product effective and value its core features.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Intuit ProConnect reviews show a 2.6 star rating from 2 customer reviews; consumers are mostly neutral. Reviews cite high price, billing and privacy concerns, limited form availability (missing form 4547) and service interruptions that cost clients.
Key Takeaways for Future Customers
- Good product when it works, but reliability varies.
- Missing forms can disrupt filing and client work.
- Expect higher price level and watch billing practices.
Negative Feedback / Risk Areas
- Persistent customer service failures and long callbacks.
- Complaints about refunds, cancellations and support responsiveness.
- Data security and privacy concerns cited alongside billing issues.
Positive Feedback
When functional, users find the product effective and value its core features.
San Antonio, Texas
To know the forms status
There are no forms available for filing form 4547 when all other software has it; only Pro Connect doesn't have that, which is making us lose the clients.
- Not properly developed to help the clients
User's recommendation: Not advisable
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Verified Reviewer |This person supports our platform.
SupporterResolved: Customer Service does not exist
- - 10 support calls in 8 hours; 2 escalations about a print glitch.
- - Issue unresolved for days; callbacks promised in 24–48 hours not delivered.
Company fixed the issue and I have been provided with apology. Wrote email to corporate.
CTO and COO. They responded within 30 mins
I made 10 calls to customer support over 8 hours, with 2 escalated non-existent return phone calls due to a glitch in their printing of selected forms. I've spent days waiting for help and they still can't resolve the issue, putting us in a work stoppage.
It feels as though I have been a beta tester, showing them the problem on multiple screen shares, and with no one able to assist me. They say there are no supervisors to transfer my call to, only a callback in 24-48 hours.
However, they have failed to do so for a week. The service is terrible and I've been a customer for 34 years.
- Good product when it works
- No cust svc
Preferred solution: Price reduction
User's recommendation: Perhaps Drake
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