Anonymous
map-marker Earlysville, Virginia
#1878011 
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Omg. It sucks. Caused me to lose out in PPP Loan. Has potential but you put it out with so many flaws. Should have directives. Dysfunctional website.

1.0
Unreal. Not user friendly. Really sucks.
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User's recommendation: You have to to apply for BOA SBA Loan.

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Anonymous
map-marker Guaymas, Sonora
#1874554 
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Horrible waist of time

1.0
Blocked me out have to leave a message no call back
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Anonymous
map-marker Houston, Texas
#680212 
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This is the worst website for downloading documents I have ever used

I routinely take 30-60 minutes to download a handful of documents. The site is incompatible with Internet Explorer. Mozilla and Chrome cannot make use of the download wizard. I have to click every single link. Download the link. Open the link. Then save the link. Manually for every single link. We often have deals with 75-100 documents. I cannot imagine a more poorly designed website. I would rather drive to their office, pick up a copy of each document, and scan it in personally. It would be faster. Or use a pigeon with a memory stick. Anything but this. I can't believe people intentionally use this service.
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Reason of review:
Bad quality
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5
1 comment
#1268769

Agree. Work in Pharma and this site is just awful.

All users have complained about it.

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0 0
Pantelis Ztr
map-marker Madison, Wisconsin
#297564 
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Intralinks sucks!

This is a ridiculously poorly designed site, horrible customer service and they can't seem to get their *** together for anything. They make so many mistakes... One of the worst companies I've ever come across. If you have to take a training class to learn how to navigate a site, it is obvious people don't understand their site. It is also very slow to load. I don't want to waste time taking a class to understand what should be a simple concept of loading documents. They failed to send me a login after I passed the training class and then said that it would be "up to their discretion" when they would send.
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Comment
10
4 comments
#1196117

I agree it totally.

The site sucks. the customer service sucks.

Do not use Intralinks product at all.

If you do, you are going to be screwed up.

This company must be gone.

WORST EXPERIENCE EVER.

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0 0
#638773

It would be so much easier to get documents in the mail or as actual attachments in an email. As it is every time I logon I need to assign a new password, and they can't be simple ones.

Then there are so many folders you have to click through to get to the documents you need to save and/or print out. Then if you have more than one company, it's even more clicking.

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0 1
#434196

Hi Madcustomerhere1212,

I'm one of the customer service reps with V-Rooms Virtual Data Rooms. We would be happy to assist you with your secure document needs.

V-Rooms has consistently gotten high marks for customer service (like our A+ Net Promoter Score -- which the measurement of how likely a customer is to either repurchase from a company or refer that company to a colleague or friend) and our program is very easy to use.

We can set you up with a free trial account to see if you like our virtual data room better. Feel free to contact us at info@v-rooms.com if you have any other requests.

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0 0
#431085

We are sorry to hear your response. At Intralinks it's very important to us to support each and every customer.

Our interface has been hailed by customers as terrific and easy to use. Please contact us and we will immediately set up some time with you for one on one support with our customer care specialist who will spend as much time with you as need. We think once you do, you will feel the same way.

We value your business and strive to provide the best products and support. Please feel free to contact our support organization at support@***.com or me directly cbrian@***.com.

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0 1
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Joe Ryr
map-marker New York, New York
#134528 
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New VDR Platform: IntraLinks

Have you seen the new IntraLinks platform? I did..... interesting wrapper for an old present. What has changed? Nothing much really.... so why did they do it? Not sure... maybe to drop a bomb on customers who now have to navigate new waters to reach the same shore. Help me understand tech companies PLEASE!! Why does another do it this way? Perhaps the competition is that much better these days and they are playing catch up finally. Too late for them?..... PROBABLY.... Has anyone seen the new vendors? Some pretty good stuff out there.... Buyer Beware with the "new" Intralinks!
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jkr
map-marker New York, New York
#131301 
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IntraLinks IntraStinks

Ever get called "***" by a client services director? I did. He thought I was on hold and said it clearly! Its bad enough that the product is old and aging faster than a vine picked tomatoe but please... I spent far too many hours getting berated by my superiors and expect some degree of compassion from my service provider! But maybe that expectation does make me "***." Regardless, my business is going elsewhere now. There are far too many VDR firms that really care about their clients and not just about stock options or revenue or whatever is going on there. Shame on a company that takes those clients that made them for granted. Well guess what folks... not on my watch nor my deals anymore!! More advice... find another VDR firm to work with. One that really cares about service and technology and less about themselves. Get new leadership people or I'll be reading about you in the business obits!!
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1 comment
#150746

Agreed. This is horrible software.

Slow, plodding program that doesn't work on Macs and crashes PCs.

The search function is a steaming pile of ***. I would highly recommend against using this program.

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0 0
Anonymous
map-marker Milford, Connecticut
#123476 
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Terrible attitudes at Intralinks

There is a woman in the communications department at Intralinks named Julie Mandelbaum who is just nasty and negative to anyone and everyone who comes into contact with her. She constantly complains, never praises and blames others for things that are not their faults. She's condescending and horrible. Don't ever work near her. How she found someone to marry her, I'll never know. The other people at Intralinks are just plain weird... Pat Wack, etc. It's a useless company that chews people up and spits them out to fund Wacky Wack's next trip to Maine.
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3

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