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Bought a Spa tub last fall and the internal supports failed within a year. This however is not the biggest problem! Called customer service they took their sweet *** time to process claim after "cut outs" and copies of receipt/shipping slip were sent in. Recieved new tub approximately 3 weeks later. When new tub was set up, internal supports failed immediately... called yet again and ran the B.S. race once again... This time they told me to send...
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I will never purchase another Intex product again. Intex bubble spa control base had a fatal error and was replaced free of charge. Replacement base lasted 5 months and now the replacement base is inoperable. I called intex and was told that I would have to buy a new base ($290) as they only warranty for 1 year from original purchase date. So here we sit with a 200+ gallon kiddie pool. Never again.
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I bought an Intex air mattress with pump through Amazon and it worked for 2 weeks before being completely unusable. Only used by 1 person weighing 175 lbs. Won't hold enough air to get through one night, you end up on the hard floor after a couple hours. There are no holes, just the seams stretch out and start leaking with no way to repair it. When I called Intex they say some of the air mattresses have warranties and some don't. Mine of course...
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Anonymous

Anonymous I totally get it. Mine has a warranty same situation... leaking. BUT I can air it and it will stayed aired up for a few hours then I have to pump it again. They want me to cut...

1.1
I didn't like
  • Poor quality
  • Warranty service
#912142

Intex Recreation Rest Raised Airbed Review

#987741
1.8
I bought the intex queen deluxe pillow rest raised and for some reason the bed now has a bubble raised up on one side ive let the air out and re blew it up but the bubble wont leave very uncomfortable
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Short Review for August 13, 2016, pc_service

#899782
Called to get some replacement parts for the pump...could not understand the lady on the phone even with he spelling the words...was so flustered i just hung up...
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Intex Recreation Pool Part Replacement Review

#879639
1.0
We have brought 3 of theijr swimming pools. And two of them we never used. I tryed to get a replacement part for the frist one witch was a leg. To no good. And the second one I have called and email email customer service about it. Then wrote the BBB WHO CONCENT THEM for me. They want me call customer service again. Well someone need to look into this company !
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Short Review for July 06, 2016

#877820
I got an email from someone named greg from intex he gave me a email address to email about my lwaking intex pool 24x52 pump also went out when i emailedthey responded by saying i have contacted the wrong company!!!
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I am extremely upset. I purchased an Intex pool with a saltwater pump. It was in operation for less than 2 months before the pump broke. I contacted Intex and the woman barely spoke English and hung up on me 4 times. Finally, I had Leslie's Pools call them and explain that the pump was a bad pump. I filled out a warranty claim. A week later I called Intex to inquire about the claim and the same lady said the pumps are not in stock right now and...
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Anonymous

Anonymous Go to the bbb on them and file a complaint. somebody has to do something about this aweful company!

Purchased the Ultra frame after reading good reviews on Amazon (purchased directly from Intex). We went above and beyond w/ preparing the site b/c we planned to build a deck around the pool. We graded, compacted, added stone for extra ground strength, added sand and installed drains so the area would be become excessively wet. We installed the pool and confirm it was level and supported extremely well. Next we added a concrete wall and...
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Anonymous

Anonymous The block you have used doesn't look wide enough to support the whole width of the leg so it has buckled (probably from someone standing on the top frame) and didn't have anyt...

1.3
I didn't like
  • Customer service completely unhelpful
#891097
I would not recommend buying Intex products or any company that manufactures in China, and DOES NOT provide a service center in the US. I received a Queen size air mattress from Intex as a gift a couple of years ago, and it never worked. We thought it was a hole in the plastic, turns out it is where the air valve connects to the plastic. The customer service person was rude and told me they will not stand by the product because it is past the...
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1.0
I didn't like
  • Customer service
#888312
I bought a brand new Intex pool paying nearly a thousand dollars for the pool, salt generator, and skimmer equipment on March 22, 2016 at Walmart.com. I did not receive the product until April 1 and did not set up the pool until the end of May. The other day I noticed a tear in the liner along one of the seams at along the top area where the metal frame holds the liner. When I contacted Intex via email about the problem they informed me I was...
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We purchased an Easy Set Pool last spring, used it three months and stored it away dry and in an indoor location. Put it up this spring only to find it was a colander. After discovering the condition of the pool. We decided to contact Intex to see if there was a recall on this product. Feeling we had taken the utmost care of the pool we saw no reason other than poor manufacturing as to the reason it would be falling apart already. We were hoping...
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2.3
I liked
  • Easy to set up
I didn't like
  • Poor quality
#884422
Brand new pool unit installed for 2 days. The pump quit at the end of 2 days. I called what they call customer service. Did not speak English asked me to repeat 20 times. My cost to have an electrician to look at a possible faulty electrical protection device. I asked for someone that speaks better English. Location China all the same. They can have a new pump shipped to me in 14-20 days. End of summer. Never will I purchase from this company...
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Anonymous

Anonymous Same issue except they didn't believe that I had a pump even though I uploaded my receipt from Amazon.com The asshats told me too upload a picture of the pump too make sure th...

1.5
I didn't like
  • Repeating myself over and over
#882365

Contact Intex Recreation

Headquarters Address:
Intex
P.O. Box 1440
Long Beach, CA 90801-1440
Phone:
(800) 234-6839
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Companies similar to Intex Recreation

Horrible false information, ruined my daughters bday. We ordered the pool for 2 day rush delivery on a tuesday and i needed it for saturday. I didnt receive any shipping info so i called and was informed that the pool wont be here until monday. The rep barely spoke english so i couldnt understand her and when i asked to speak with a manager she said there wasnt anyone else to talk to. Do not deal with this companies non sense. Just a warning in...
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1.0
#881773