Interval International
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever get my first request
- Frustrating
- Cumbersome
- Customer service inability to handle complaint
- Almost impossible to find an exchange
Preferred solution: Deliver product or service ordered
User's recommendation: buying time share make sure not affiliated with II.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo accomodations for Covid
Preferred solution: Let the company propose a solution
User's recommendation: Do not use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey won’t refund my money, yet the country is closed to tourists
- No loyalty to long lasting members
- Corona virus policies
- No customer service
Preferred solution: Full refund
User's recommendation: Steer clear. This company is truly awful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorse program ever! Inflexible through Covid...
I have a trip scheduled for November to SC , which is going to be cold and as a result of covid I feel uncomfortable traveling with the children to the cold weather. I called to reschedule under an eplus plan that I bought, it allows me to reschedule 3 times , however within 59 days...so if I want to reschedule for summer I need to call every 59 days and exhaust my 3 times of booking...so technically the flexibility of that eplus plan is a rip off ....
as an option I was told that I can cancel and get a booking week back but I needed to pay again the 209 exchange fee and the 59 dollars eplus ..so technically I would lose the 268 dollar from the first booking ...
and have to pay booking fees again....what a fraud!!! Very disappointed that hyatt and Marriott use this *** program as options for exchange.
Preferred solution: I would like the consideration of rebboking without paying a fee .. its only fair because I already paid it.
User's recommendation: Haven't had a positive experience in 3 years ... everything is a surprise
Resort we booked is closed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeposit week
- Resort was beautiful
Preferred solution: Let the company propose a solution
Total Rip-Off
Once they got their money, they stopped returning calls and would actually get mad when I called them. They act as though they are selling your timeshare, all they do is post it on a web site. I have called some 30 times and left a message...to date no return call.
Preferred solution: Deliver product or service ordered
User's recommendation: hang -up
Resort we booked is closed
What happened
User's recommendation: use other means for contact--not pissed off customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo exchange
I have been exchanging with II for many years and have been happy with my exchanges BUT within the past few years I have not been getting exchanges.
I put in a exchange request September 2019 for this January 2020 for the gulf coast of Florida. Still waiting for an exchange.
This year with the pandemic I would expect people to deposit their weeks instead of loosing them if they feel they dont want to travel but Im told that there are no exchanges available. I have a week to deposit but am looking into other exchange companies to do this since II cant seem to fulfill exchanges.
I have called numerous times and was told that exchanges are given in order of when the request came in but they cant tell you where I am in the order. This is the second time in a row I have had this issue last time I never did get an exchange!
- If you can be very flexible it is ok
- Exchange policy
Preferred solution: Deliver product or service ordered
User's recommendation: Unless you can be VERY flexible with dates and places you want to go exchanging is not a good option
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaining
- Flexible for vacation
- Flexible vacations
Preferred solution: No fee for booking another vacation with these points next year
User's recommendation: Be warned I was told I would have to pay fee again because I changed date due to COVID-19 not good business in this already difficult time
Extended Cruise Refund Delay
- No refund
Preferred solution: Full refund
User's recommendation: Do not book any cruises via Interval due to poor customer service and lack of commitment in their follow up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInterval International must not want any members after people can travel again after covid 19 allows us to travel
Interval International must not want any members after people can travel again after covid 19 allows us to travel. I can understand their refund policy if we decided to just cancel our accommodation booking.
The hotel that we booked through Interval International in Thailand is closed. We live in Melbourne Australia and we are in lockdown at the moment so we can 't go on holidays even in Melbourne let alone anywhere esle. We asked Interval International if we could just get our Worldmark points back. We did not even ask for our exchange fee back so Interval International would still get their commission.
What made it even worse is our membership will run out when we are still in lockdown so we have no chance at all of using of our exchange voucher unless we pay for another years membership. Interval International is the only company that has not provided us a full refund.
All other hotels and airlines including oversea airline and a Thailand hotel that was closed provided a full refund. Use Dial An Exchange (DAE) as they are much better, We got a full refund without any hassle from Dial An Exchange (DAE).
- Customer service inability to handle complaint
- Corona virus policies
Preferred solution: Full refund
User's recommendation: Don't use Interval International use DAE
Help with exchange
Failure to refund money
- Refund practices
Preferred solution: Full refund
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Hello Kermett, thank you for sharing your valuable feedback. We regret to hear of your experience and would like to hear more of your feedback to help rectify this matter.
Please send us an email to connect@intervalintl.com, with your membership information and contact number so that a senior member of our customer service team can connect with you as soon as possible. Thank you, Pat Taylor, Director Customer Experience - Interval International