Interstate Van Lines Reviews

I agree with the previous reviews - David Carver is as unprofessional as they come. I had a pleasant conversation with him - he was first quote - and then today, when he called to ask where we were on the move, I told him I had moved to another company.

He asked "why", and I told him it was based on their "C" BBB rating. He tried to cover this up by saying, "So, you based your decision on an A+ rating?" I told him that the rating was a solid "C", and he called me "pathetic" before hanging up on me.

July 17 2018

Interstates van lines US DOT 283****, ICC MC 949446 are some scammers and they damaged a television they dropped it safely when they transferred it from one truck to another and it fell in a corner of the TV no longer works, they damaged a dining table, they broke a lamp.

the estimate was 859 cubic feet for $ 2,500 equivalent to $ 2.91 cubic feet. They came to my house in the truck and said that there were 1100 cubic feet and that it was $ 3.55 cubic plus 10% surcharge gas plus $ 399 for packing materials in other words they wanted me to pay $ 4000 .... after discussing it they left at $ 3500 but left things in the house like a plastic plant a game table, books, worth $ 500 and the damage cost $ 450 for the TV, $ 50 for the lamp, Dining table $ 500. Beware of the seller David Carver is a liar he said that I would not worry about the cubic feet because this was a flat rate that included everything for $ 2500

When I called him and made a complaint, he hung up the phone and did not answer again. And Driver Alex was very rude because he also worked on commission. I tried to cancel everything but they had me tied up with my deposit of $ 650 dollars that David asked me a week ago. This was a nightmare.

The truck that brought my move was another yellow PENSKE rental driven by a sub-contractor and there in the Florida was another white truck .. on transferring everything they damaged many things like my television

Interstates van lines US DOT 283****, ICC MC 949446 are some scammers I move from FLORIDA TO NC in three days North Carolina 700 miles.

But they damaged a television they dropped it unsafely when they transferred it from one truck to another and it fell in a corner of the TV no longer works, they damaged a dining table, they broke a lamp.

the estimate was 859 cubic feet for $ 2,500 equivalent to $ 2.91 cubic feet. At the time of moving day They came to my house in the truck and the driver Alex (Russian guys)said that there were 1100 cubic feet and that it was $ 3.55 cubic plus 10% surcharge gas plus $ 399 for packing materials in other words they wanted me to pay $ 4000 .... after discussing it they left at $ 3500 but left things in the old house garage like a plastic plant a game table, books, worth $ 500 in losses. They damage cost $ 450 for the TV, $ 50 for the lamp, Dining table $ 500. Beware of the sales guy David Carver is a liar he said that I would not worry about the cubic feet because this was a flat rate that included everything labor and materials for $ 2500

When I called him and made a complaint, he hung up the phone and did not answer again. And Driver Alex was very rude because he also worked on commission. I tried to cancel everything but they had me tied up with my deposit of $ 650 dollars that David asked me a week ago. This was a nightmare.

You, the Interstates Moving linesDid not deliver on date promised, were 2 months late, many items missing or damaged, bill went from $4,000 to $6500, customer service severely lacking, furniture not reassembled, initially didn't tape took finish off of many items, van stayed in Fla. for over a month, workers expected me to buy them cold drinks , " More details, is too short" is not a grammatically correct sentence in the English language.

"More details, is too short" is not acceptable as proper use by well-spoken Americans. "More details, is too short" sounds like whoever put that phrase on the website doesn't have a good command of the native language of the United States.

Your company is guilty of deception, fraud, misrepresentation, bait & switch practices, not returning customers calls or addressing nor explaining the reasons why my things weren't delivered on 9/26/18 as I requested and all-around ineptitude. - Laurie Ellison O'Toole Taylor

Worst experience ever. This was a military move and by far the worst move ever. My spouse was harassed and moms wallet was stolen...

I had a worst experience with these movers in all the phases of my move. They initially agreed for everything while giving the quote, but at the time of pick-up they resfused the same thing.

The movers, Managers are very rude and reckless. Let me elaborate my whole experience. I talked to a sales person, Mr Rob for a quote and gave the full inventory list. And he estimated 450 cu.ft and quoted $1650 for the same.

Some other companies quoted me for lesser price, but based on thier sweet promises, i opted them and later realized that all are false promises. I clearly told him multiple times that I'm not going to pay a penny more for this move for the same inventory list and he agreed to that. The moment I paid the initial deposit, He stopped answering my calls. The pickup driver called me 15 mins prior reaching my home.

Before he loads my stuff into the truck, he estimated the same inventory will occupy 750 cu.ft and they will charge upto $3300 for the move, which is more than double of the quoted price. And they said that they wont load the stuff unless I agree and sign a document for the price. I talked to a manager, Mr Vector Holmes and he was telling that I have to pay that amount since the inventory occupied more than the estimated cu.ft, though I stick to the same inventory list. ( I only have 3 king 8-pc comforter sets extra than the inventory list).

Mr Vector was shouting on me and insisted to sign that document. He promised that he will give a discount on the next business day, since my move was on Saturday.I told the truck driver to load upto 450 cu.ft only. and he loaded few of my stuff and told that he reached filling 450 cu.ft. He didn't even measure it and I have no proof that they filled 450 cu.ft.

I really don't understand how he estimated cu.ft just by looking it. He partially loaded my stuff and left. I called Mr Vector on the next day for the discount and he said that he cant give any discount because the driver incorrectly estimated the cu.ft and he loaded 575 cu.ft instead of 450 cu.ft. This is absolutely incorrect.

I know the driver didn't even load 450 cu ft, but Vector told that he loaded more than 450. I fed up with this company and asked them to deliver my stuff. The delivery guys are very very rude and reckless.They delivered my items broken and also missed few and told us to claim for the broken and missing items later and charged full price. They walked on our mattress with their dirty shoes and spoiled it and when we asked they were shouting at my wife.

We ordered a pizza for them in lunch and they took it and threw on the floor and we cleaned it. Since those guys are having bulky personalities, we afraid of arguing with them. And after they left, I've been calling Rob, vector and the companies customer care services to claim for the broken and missing items. It's been 3 weeks, but no one is answering my calls.

To conclude,I was quoted 1600 for the full move, but I paid 2300 only to move half of my stuff. I'm not recommending this company to anyone.

Total scammers! I asked for a quote and then declined it because it was too much for what I was moving.

They kept calling me with lower prices, until I agreed. I signed a Binding estimate that clearly states they cannot charge me more. They tried to charge me over $1,000 more. I was in another state when they moved me, so I did not see that they didn't cover any of my furniture which arrived filthy and beat up.

I have an oil painting that they charged me $75 to "wrap". When it arrived, it was taped loosely with an open Home Depot box from my former home. The sides of the canvas are dirty. They also marked everything as scratched and dented at the pick up site - even things that I wrapped myself that they didn't see.

I didn't get my belongings until almost a month later. At no time could anyone tell me where my things were. The owner is a joke - I argued with him numerous times and told him I was filing a complaint on him. He agreed to not charge me any more than I was quoted; however, he continued to complain that he should be making a profit on me.

I have filed a complaint with the US Department of Transportation, which has been validated.

They will receive a fine; however, the scammers are not responding to me to get any type of a refund. Do not use them.

My family relocated from Atlanta, GA to Washington, DC and this company started out being very engaged and professional BEFORE they got the deposit. After they got the deposit, they never called back.

After calling them multiple times to schedule the moving appointment, they finally set a date and time. The missed the start date by a whole day, which was the beginning of the chain of events. When the movers finally got to the house a whole day (and 3 hours late), they changed the price and began "nickel and diming" me for everything....including pillows that were going on outside furniture. They changed the price from what was originally quoted, so they took less.

The driver stated that he could have the furniture delivered by Monday.....and this was Saturday. My family and I left Georgia and came to Washington, DC awaiting the furniture. Day 1, 2, 3, and 4 passed, and the company did not know where our things were. On day 5, (Friday), the drivers finally came and would not unload the truck because of a discrepancy in the billing.

The driver that picked up the furniture wrote a different amount on the shipping order. Luckily, we kept a copy. We thought we were going to have to call the police and report them. Please don't use this company.

David is one of the owners and he is crooked. This was a huge mistake and we are happy that it is over.

Find another company.....and make sure you read their complaints.

I am an army soldier that was relocated from Ft. Jackson, South Carolina to Ft.

Campbell, Tennassee. Interstate Van Lines was selected by the Army to handle to relocation. Upon delivery serveral items were damaged and not replaced to the value I set for them as was promised by the packers and the field agent that assessed my property. During the claims process, the Senior Claims Officer I delt with hid behind regulations and contracts that the company had with the Army, and did not honor the promises made by the companies agents.

In the end, I was forced to settle for half the demamded value of a very sentimental items I had on the high value item list and half the value I set on a box that WAS NOT DELIVERED!

The undelivered box did not have its contents listed by the packers, so the company was able to choose its reimbersment value, which was half the value I had placed on it. Interstate Van Lines has unscrupulous business practices and does not honor promises made by its agents.

Crooks! They packed my shipped and the workers stole many items from me.

I am military and the process that is involved to get things back is insane!! I am not giving up but the day that the military went to contracting out moving someones household good was a huge mistake! Interstate Van and Lines needs to do a better job when hiring people. Furthermore when something is missing the process needs to be much easier.

There are honest people out there that would love a decent paying job and not jerks that steal my stuff. Again Interstate Van Line, Inc you suck!!!

Recently I allowed this company to haul to loads of mine out to CA from TN. These loads, were picked up on the 12th and called in as delivered on the 15th and the 18th.

I only found out on the 21st that these loads had not delivered from the customer. After calling for proof of delivery, the following day they inform me that these have not delivered.

Furthermore, the trucking company was demanding COD prior to delivery! I don't have a problem paying COD, but don't lie to me about these loads being delivered on these days and then turn around and tell me these will not unload without prior payment.

This is not a good company to work with as they lied! Something has to be done about these types of carriers that make all of the whole industry look bad. Needless to say, I payed them so that they would get these loads delivered finally!

We will not be working with these guys again!