International Sports Science Association
International Sports Science Association Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
International Sports Science Association has 1.2 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Possibility to become a certified personal trainer.
Cons: Lack of transparency their customer service could be much better.Recent recommendations regarding this business are as follows: "Be aware of $79 proctor fees for NCCPT tests".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
International Sports Science Association has 1.2 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Possibility to become a certified personal trainer.
Cons: Lack of transparency their customer service could be much better.Recent recommendations regarding this business are as follows: "Be aware of $79 proctor fees for NCCPT tests".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
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Verified Reviewer |
Carpinteria, California
Lack of transparency when selling services and unethical customer service/support
I purchased ISSA's ELITE Training Program on 01/04/24. Before agreeing to the terms I specifically asked the representative if there was anything else I would need to pay for in order to get the certifications advertised.
I was told there was not. They offer a money back guarantee which I had also inqured about. After purchasing the program it came to my attention in order to qualify for the money back guarantee I had to take the NCCPT test which was included 1 time free, but there is an extra $79 proctor fee for this test that was not discussed or disclosed when making the purchase. I called back the following day and spoke to another representative who informed me that I would be charged a 10% fee for cancelation.
She told me she would escalate me to a supervisor as she herself could not wave the fee. I waited and instead of transferring me to her supervisor she actually transferred me to the person I originally purchased the program from. He told me there was no way to avoid the proctor fee as it was done through another company. During our call he hung up on me and did not return my call.
The day I purchased the program he called me multiple times and was in constant contact with me. I found this unpleasant as well as unprofessional. I did more research after the call and found out ISSA purchased NCCPT.
I am confused as how they cannot wave this fee or why I was not told I must take this test in order to qualify for the money back guarantee or at the least informed there would be an extra expense to get the advertised certification. This experience has made me not want to get certified through the company or promote them in the future by earning their certification.
- Possibility to become a certified personal trainer
- Lack of transparency their customer service could be much better
Preferred solution: Full refund
User's recommendation: Be aware of $79 proctor fees for NCCPT tests
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