Intermedia Reviews
Intermedia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Intermedia reviews show a 1.7 star rating from 1 review with consumers mostly dissatisfied; rating distribution is 100% unfavorable. Reported issues affect VOIP login and phone quality, and reviewers highlight billing and account management problems while noting the price level is medium.
Key Takeaways for Future Customers
- Thoroughly test services before porting a work number.
- Expect mixed customer service experiences and possible language barriers.
- Confirm account ownership and billing details to avoid cancellation disputes.
Negative Feedback / Risk Areas
- Repeated login failures and poor phone call quality.
- Long waits for billing help despite advertised 24 hour support.
- Account co-mingling caused cancellation and authorization disputes.
Positive Feedback
Was a great faxing tool and some users found customer service adequate for basic issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Intermedia reviews show a 1.7 star rating from 1 review with consumers mostly dissatisfied; rating distribution is 100% unfavorable. Reported issues affect VOIP login and phone quality, and reviewers highlight billing and account management problems while noting the price level is medium.
Key Takeaways for Future Customers
- Thoroughly test services before porting a work number.
- Expect mixed customer service experiences and possible language barriers.
- Confirm account ownership and billing details to avoid cancellation disputes.
Negative Feedback / Risk Areas
- Repeated login failures and poor phone call quality.
- Long waits for billing help despite advertised 24 hour support.
- Account co-mingling caused cancellation and authorization disputes.
Positive Feedback
Was a great faxing tool and some users found customer service adequate for basic issues.
Garland, Texas
Problems, problems, problems
- - Problems arose after switching VOIP; login issues occurred.
- - Phone quality is poor and language barriers hinder support, causing long billing waits.
Unfortunately, I have had problems ever since switching my VOIP business numbers to this account. Repeated issues logging in, and with phone quality.
Customer service is okay, but language barriers have been an issue. (It appears the sales reps are US based, but the tech support members are not) Trying to resolve my issue with my inability to log in has seemed to confound their support team and I have had the issued escalated to the billing department. Then I was notified that I would have two wait 16 + hours before I could speak with anyone in the billing department as they were closed. What happened the the 24 hour advertised support.
In the meantime, I cannot receive business calls or check messages!! How is that for escalation???
User's recommendation: Thoroughly test and retest everything during your week BEFORE porting a work number.
They wouldn't allow me to cancel my account without my husbands permission.
- - Accounts opened in 2005 and 2010 were co-mingled.
- - I had to prove I made payments to cancel my account, and my husband's account was to be canceled too.
I opened an account in 2005 and my husband like the phone and fax services it offered so he open an account in 2010 for his company.
I no longer need this service so I called to cancel, They told me that my husband was the account holder and he needs to cancel. Obviously they have co-mingled our accounts.
I had to prove that I had been making the payments in order to cancel my account. I am waiting now to see if they do in deed cancel my account and what happens to my husbands account which was also supposed to be canceled last month.
Not a friendly way to do business. Buyers beware!
- Was a great faxing tool
- Nobody faxes anymore
Preferred solution: I emailed a cancelation in July, they didn't cancel it because they said the account is in my husbands name
User's recommendation: Beware of your accounts
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