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Reimbursement/Compensation request JKF - Bogota

Interjet does not care about customers! This message concerns a roundtrip flight JFK to BOGOTA via Mexico. The ticket has been booked via LastMinute but Interjet is fully responsible of delays and cancellation of my flight. Outward journey Flight #4O2993 JFK-MEXint Juarez was on time - 02/27/2020 at 00:50AM. Flight #4O2930 MEXint Juarez-BOG was cancelled. The reason given by a supervisor of Jetblue was airplane maintenance, so this is not an external reason and that ensures my rights to a compensation. Interjet offered a flight to Medellin instead of Bogota. I accepted because the next flight to Bogota was 36 hours later and he had to arrive at Bogotà on Friday, February 28 for work. I should point out that the flight from Mexico City to Medellin was operated 10 hours after and also delayed for more than 3 hours. The company offered a voucher to eat that was not accepted anywhere in Mexico airport. Then I had to pay a night at the hotel in Medellin because the flight arrived at Medellin after the last flight to Bogota. I also had to pay for Medellin-Bogota domestic flight. The return journey on 03/30/2020 was also cancelled by Interjet, BOGOTA to JFK via Mexico. Therefore I ask for the reimbursement of the costs generated by the flight cancellation and delays, that means the full ticket, the night in the hostel, the flight Medellin - Bogota and a compensation (I was not able to take my flight to Cartago and to work on 02/28/2020). I am sure you will easily understand that the loss and troubles caused by Interjet is HUGE. I am looking to receive your understanding and actions to get a reimbursement and a compensation. Best Regards
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ID
#1916250 Review #1916250 is a subjective opinion of poster.
Location
Mexico City, Mexico
Service
Interjet Flight Booking
Pros
  • Price only
Cons
  • Bad service
  • No care for customers
  • Useless call center
Loss
$800
Preferred solution
Full refund and compensation

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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Cancelled flight, voucher doesn't work, callcenter useless

I received an email from Interjet, canceling my flight due to Covid contingency. That gave me a voucher to redeem, for future dates. I am trying to travel back home, as I found a new flight, I put my voucher and it doesn't have any value, also try to pay and the web or app say that there is a problem with my payment. I tried different cards, even friends cards, but the problem is within the web page. Also reached customer service, but they say they can't help me via telephone, as I send mails to customer service, they answer late and don't solve any problem at all. I just what any customer wants, to buy a service, and this time seems impossible.
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ID
#1868106 Review #1868106 is a subjective opinion of poster.
Service
Interjet Flight Booking
Cons
  • Bad service
  • Useless call center
Loss
$150
Preferred solution
Let the company propose a solution

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