Robert H Rsn

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 Verified Reviewer | map-marker Lakeland, Florida
#2436921 
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Terrible Service

2.2
I have been trying to get repairs on my theater seats for almost a year now. The two women that I talked to and corresponded with (Bernadette P. and Sarah V.) are the worst customer representatives I have ever dealt with. Sarah comes across as a complete, uneducated idiot and Bernadette is just a crass, mouthy, rude woman. Neither one appears to be capable of reading emails or formulating intelligent responses. I have completely given up on ever getting the seats repaired.
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Preferred solution: Let the company propose a solution

User's recommendation: Do not purchase from the Home Theater Store.

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Anonymous
map-marker Scottsdale, Arizona
#900515 
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Expensive Recliner Chairs Review

2.1