Intercontinental Dublin food

I payed €200 to have a different experience on December 25th, and it was a waist if money. Worst beef i tasted, by far.
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ID
#1452680 Review #1452680 is a subjective opinion of poster.
Location
Dublin, County Dublin
New Reviewer

Intercontinental Hotel - Isla Verde (San Juan), Puerto Rico

Do not deal with this hotel. They will not help you if you have a problem. I had reserved two rooms for one night and another room on another night. I am sure I cancelled the reservations, but they say I did not, so they charged me for the 3 rooms, nearly $900. I never stepped foot in the hotel. I have tried working with the hotel, but they will not work with me. They don't even return email or phone calls. You would think a reputable hotel chain would want to preserve a customer, but they apparently do not want me to return to their hotel in the future, either! I certainly would not go there, and if the corporate offices don't take care of the problem, I won't be staying at ANY INTERCONTINENTAL HOTEL, anywhere. What a shame - - - I don't think they were sold out on those nights (midweek), so they probably did not turn any customers away. Well, they sure turned me away. Anyone else have that experience?
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2 comments
#523384

Its awesome post. It’s very helpful & necessary.

#10382

In the end It doesnt matter if the hotel sold out or not. They held rooms back for you.

Unfortunatly in the hotel industry people forget to cancel reservations. And will lie and say they.

Always ask for the cancelation number and keep it untill you get your credit card statement. Otherwise if you did actually cancel you have to pay.

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ID
#117993 Review #117993 is a subjective opinion of poster.
Location
Brentwood, Tennessee
Loss
$900

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