InterCaribbean Airways Reviews
InterCaribbean Airways Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
InterCaribbean Airways has a 1.9 star rating based on 6 customer reviews. Consumers are mostly dissatisfied; common issues include refunds, billing, website problems, cancellations, and lost luggage.
Key Takeaways for Future Customers
- Expect slow or no responses from customer service; check emails before travel.
- Be prepared to request a refund for cancellations or baggage problems.
- Verify billing and reservation details immediately after booking.
Negative Feedback / Risk Areas
- Frequent customer complaints about no phone or email replies and poor customer service.
- Multiple reports of lost or delayed luggage and missed connections.
- Billing practices and website issues cited; price level noted as high.
Positive Feedback
Some passengers note safe arrivals and recommend checking communications three days before flying.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
InterCaribbean Airways has a 1.9 star rating based on 6 customer reviews. Consumers are mostly dissatisfied; common issues include refunds, billing, website problems, cancellations, and lost luggage.
Key Takeaways for Future Customers
- Expect slow or no responses from customer service; check emails before travel.
- Be prepared to request a refund for cancellations or baggage problems.
- Verify billing and reservation details immediately after booking.
Negative Feedback / Risk Areas
- Frequent customer complaints about no phone or email replies and poor customer service.
- Multiple reports of lost or delayed luggage and missed connections.
- Billing practices and website issues cited; price level noted as high.
Positive Feedback
Some passengers note safe arrivals and recommend checking communications three days before flying.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Georgetown, Demerara-Mahaica
Un helpful
The cancellation was given in good time then there was a minefield of help such as emails and free phone numbers no one picking up then saying its not possible to connect and emails taking ages to respond not even finding out how to help on connecting flights which is just as important just a merry go round eventually using another party to step in,Just awful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Georgetown, Demerara-Mahaica
I have had my flight cancelled what...
I have had my flight cancelled. What happens to my connecting flight?
It's on BA 254 to LGW because of the missed flight from ***, rescheduled for the following day.
I missed my flight to ***, no explanation about the cancellation, just a weak apology which does nothing to calm the situation. No contact number.
User's recommendation: Check your emails three days before you fly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHappy that I arrived alive, but lost everything in the process!
- - Delayed 1 hour, then boarded 2.5 hours late.
- - Bags were loaded plane-side in Tortola and unloaded in San Juan.
- - Carry-on bags had only name/address.
We never received a reason for the delay, only that the flight would be delayed 1 hour. 2 1/2 hours later we were finally boarding.
We arrived alive in San Juan, but the 4 members of our party lost ALL of our bags.
The bags weren't lost in San Juan. They were loaded plane-side by the flight crew in Tortola. We watched as they were unloaded plane-side by the same flight crew in San Juan. As we attempted to collect our bags, we were told that we needed to wait until they bring our bags to us off the tarmac.
They threatened to ARREST US if we tried to collect them beforehand!!
Our bags weren't checked since they were carry-on bags. Only personal tag information (name & address) was attached.
No information was noted for the connecting flight that we were already running late for since the Intercarribean flight was delayed so much.
Customer service to follow up and locate the bags is virtually unattainable. As each hour passes, I fear that our belongings will never get back into our hands!
Preferred solution: Full refund
User's recommendation: DON'T fly Intercarribean Airlines !!!
St John's, Saint John Parish
Bag with SCUBA gear delayed
Flight from Tortola to Antigua
SCUBA bag left behind
No communication
The whole point of the trip and we dont have our gear and cannot get ahold of anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing my travel bag
- - Pink and black handbag contains daughter's clothes and toiletries.
- - Includes sandals, shoes, and underwear; locate it soon; she is away for 2 weeks.
a pink and black handbag that contains my daughter's clothes, toiletries, perfume, cream, deodorant, 4 pairs of sandals, 2 tennis shoes, underwear,find the bag because she is gone for 2 weeks she needs her clothes
User's recommendation: I want my bag please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Snagov, Ilfov
Resolved: Horrible customer service.
- - Flight cancelled with under 12 hours' notice.
- - Luggage did not arrive; there were no agents to assist; phone reps were unhelpful.
Company fixed the issue and I have been provided with apology. I received a measly $40 refund from these jokers, because they defined the flight as a 'connecting' flight.
Do yourself a favor and never fly Inter-Caribbean! I know we won't...
First, our flight was cancelled with less than 12 hours notice. On our return trip, our luggage never showed up at the destination.
There was no agent there to assist with a claim, and no agent was present at the counter either.
Phone reps were useless. This airline is a joke, and a very bad one at that.
- Too many to list here
Preferred solution: Full refund
User's recommendation: Don't use this airline! You're better off swimming between islands.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying
I need to pay for my ticket. This airlines has the worst service I have ever experienced. No one answers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Información d boleto
- - AC6224 purchased on 24 June 2024 for another person.
- - Ticket issued in purchaser's name, not the recipient; paid with VISA; evidence attached.
Company fixed the issue and I have been provided with apology.
Buenas tardes. Yo, Sr.
Hycel Hycel Thomas con número de Cacique 1003****, les escribo porque en el día de ayer, 24 de junio del 2024, compré un boleto de avión AC6224. Compré el boleto para otra persona y pagué con mi tarjeta VISA. Sin embargo, el boleto me llegó a nombre mío y no a nombre de la persona para quien se compró.
A continuación, le anexo algunas evidencias de cuando se hizo la reserva. Gracias por su atención de antemano.
- No me dan respuesta
- No recibo respuesta
Preferred solution: Cambio del nombre real del boleto
User's recommendation: Aún no he recibido respuesta
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to book a flight but I’m not receiving any O PT to confirm my booking
Trying to book a flight but from the 4th December but Im not receiving any OPT on my phone or email to confirm Thanks
Missing luggage urgently required
Their luggage policy is pathetic,you can fly destination to destination but your luggage does not travel with you !
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReservation issues
- - Assisted my mother at the airport for 2 hours due to a ticket issue and no response yet.
- - There is a last-name error on the ticket for the 18th.
I was assisting my mother with purchasing a ticket after we had been at the airport for 2 hours. However, a mistake was made with the last name on the ticket. I have been trying to get it changed because her flight is on the 18th and I haven't received a response yet.
Preferred solution: The name on the ticket changed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo he recibido ninguna respuesta
- - Bought a ticket last Monday and am awaiting the refund; my account showed my details as the traveler, and I need to know when it will be processed.
El lunes pasado compre un boleto y estoy esperando respuesta del rembolso ya que al comprar el boleto en mi cuenta poner los datos sobre la persona que iba a viajar al finalizar la compra estaban mis datos y yo necesito saber respuesta de cuando se realizará el rembolso muchas gracias disculpe las molestias
- Necesito respuesta
- Necesito respuesta
Preferred solution: Full refund
User's recommendation: Aún no puedo recomendar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBoleto aéreo no se porque salió otro nombre que no puse
- - Compré el boleto AC6224 el 24 de junio de 2024 para otra persona con mi VISA; ahora está emitido a mi nombre, no al de la persona.
Cuando sea el servicio completado ya le realizaré la experiencia espero q sea pronto
Buenas tardes
Buenas tardes
Yo Sr Hycel Hycel Thomas con número de Cacique 1003**** les escribo porque en el día de ayer 24 de junio del 2024 compre un boleto de avion AC6224. Compre el boleto para otra persona y pague con mi tarjeta VISA.
Y ahora me llego el boleto a nombre mío y no a nombre de la persona para la que se compro.
A continuación le anexarle algunas evidencia de cuando se hizo la reserva. Gracias por su atención de antemano.
Airline Expert Talks
Airlines making masks optional | How to travel safely this season?
Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.
Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.
Customer service
- - Worst airline experience in 40 years.
- - Four hours on hold, no answers; error 154; voice boxes full; counters could not assist; airline does not care.
This has been the worst experience with any airline in the last 40 years
Tried to call customer service for 4 hrs straight, no answers, no reply, no people, error message 154, voice boxes full
Counter people could not even talk to them
Airlines just sucks, does not care about customers
User's recommendation: If you can fly another airline do
Goodmorning Sir / Madam\ We Booked 6 people from...
- - Booking for 6 from Barbados to St Lucia was canceled on Jun 29 due to Hurricane Berryl; coupons are suspended and need OPEN status to issue refunds.
Goodmorning Sir / Madam\ We Booked 6 people from Barbados to St Lucia for 30 Jun, but due to Hurricane Berryl, the Meeting / Event on St Lucia was Canceled. We canceled the bookings, see PNR and ticket number on Jun 29, because the meeting /Event was canceled due to Hurricane Berryl.To Our great Surprise, we see that the Coupons are on SUSP, can You reset the OPEN STATUS of the Coupons, because we want to request the Refunds.
Hearing from You and look forward to Your Cooperation soon. Regards Martha Augis Travel PNR : AC5NQI AC5NPO AC5NZQ
Companies Similar to InterCaribbean Airways
Caribbean Airlines
“I wrote about my two suitcases and even sent pictures, and no one contacted me. How can I get back my...“
Cape Air
“I was reimbursed for everything an if I had heard everything in first place nothing would have ended...“
Copa Airlines
“La verdad es que estoy decepcionado de haber tenido ésta experiencia con Copa. - recibir un mensaje...“
Flyadeal
“عندي حجز وحلتين في نفس اليوم وأريد استرداد واحدة منهما يوم 6/7 واحدة الساعة اثنين مساءً والثانية 12 م في...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation