IntelliRide Reviews
IntelliRide Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
IntelliRide has a 2.1 star rating from 7 reviews; consumers are mostly dissatisfied but 100% would likely recommend the service to a friend. Reviews highlight medium price level and emphasis on exchange, refund and cancellation policy and turnaround time.
Key Takeaways for Future Customers
- Expect long hold times when booking rides and frequent missed or late pickups described in IntelliRide reviews.
- Prepare for slow mileage reimbursement and payment processing; follow up on refunds and claims.
- Customer service and phone support are inconsistent; confirm bookings in advance.
Negative Feedback / Risk Areas
- Customer complaints about long on-hold waits and unresponsive phone operators.
- No-shows, dirty vehicles, driver behavior issues, and wheelchair scheduling failures.
- Delays in reimbursements and payment processing causing billing and refunds concern.
Positive Feedback
Drivers are described as courteous and understanding by some customers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
IntelliRide has a 2.1 star rating from 7 reviews; consumers are mostly dissatisfied but 100% would likely recommend the service to a friend. Reviews highlight medium price level and emphasis on exchange, refund and cancellation policy and turnaround time.
Key Takeaways for Future Customers
- Expect long hold times when booking rides and frequent missed or late pickups described in IntelliRide reviews.
- Prepare for slow mileage reimbursement and payment processing; follow up on refunds and claims.
- Customer service and phone support are inconsistent; confirm bookings in advance.
Negative Feedback / Risk Areas
- Customer complaints about long on-hold waits and unresponsive phone operators.
- No-shows, dirty vehicles, driver behavior issues, and wheelchair scheduling failures.
- Delays in reimbursements and payment processing causing billing and refunds concern.
Positive Feedback
Drivers are described as courteous and understanding by some customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint
- - Ride took almost an hour from airport to appointment.
- - The van was dirty and smelled.
- - Windows were scruffy and there was loud speakerphone chatter.
On 03/07/24 I went for a medical appointment and Intelliride booked my ride with THE CAB on Oahu Hawaii. It took that cab very close to an hour to get me from the airport to my appointment.
We got there and the nurse was waiting for us. On top of that his van was filthy, it stunk, his windows were scruffy (like a pet was at the window. To make matters worse this guy had a friend on speakerphone and they loudly chatted back n forth in their native language like they were at a party. Never mind us.
Worst ride ever!
He had a dingy van, not at all like the other cabs weve seen. Im sorry but you must check on your drivers n their vehicles.
User's recommendation: Keep track of all calls to THE CAB.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSame guy hangs up on me all the freaking time! If you don't like your job quit, people have Dr appointments for a reason.
- - The agent hangs up and acts like they can't hear me.
- - The reviewer says this could put people's health at risk.
One guy hangs up on me all the time and acts like he can't hear me and has just sat with the phone on mute. I don't have anyone on speaker so quit playing games, if you hate your job so much then quit because you're putting people's health at risk!
User's recommendation: They need better customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- - Driver fired for conflict of interest.
- - Meek Transportation did not want him at Grace Logistics.
- - Soto and Jeriamiah shared employee info.
Fabiola Soto called me and told me the driver who normally takes my husband to his appointments is fired for conflict of interest this all started when the driver left meek transportation to go to grace logistics because meek was not giving him a check stub showing his hours and rate of pay I also got several calls from jeriamiahat meek called me and told me the driver that was taking my husband was going to be fired from intellaride and my husband needed to stay with there company how would he know this employee was going to be fired if he dont work at intellaride so Fabiola Soto was giving out info to me and jeriamiah about the employee this driver was fired because meek transportation did not want my husband to go to grace logistics with the driver he was used to and for Fabiola Soto to say it was conflict of interest she is wrong for this this driver is a great driver and that is why my husband followed him were he goes and also Jeriamiah threatened the employee not to *** with him and the next thing we knew my husbands driver was fired Fabiola Soto argued with me about the driver and the reason he was fired I think that Fabiola Soto is doing things she should not be doing her and Jeriamiah are in on this together is how I feel because he would not have known that the driver was going to be fired and calling me telling me this both Jeriamiah and Fabiola Soto should have been telling me any of this it should have been confidential thank you for hearing me out hopefully this will get to the big boss and get him his job back he was fired for no good reason Doris Jackson
- Driver i had
- Waist of time
Preferred solution: The drivers job back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI set up acct.to be able to book rides online...
I set up acct.to be able to book rides online fill everything out to book ride and it doesn't book the ride.
POOR PERFORMANCE ON HOLD FOR 1 HOUR AND 20 MINUTES
BEEN ON PHONE FOR 1 HOUR AND 29 MINUTES WAITING FOR TO BOOK TRANSPORTATION TO DOC ???NOBODY ANAWER ???
User's recommendation: HIRE MORE PHONE OPERATORS THAT CAN ANSWER PHONE IN UNDER 1 HR AND 45 MINUTES AS I AM FILLING OUT THIS COMPLAINT
TRING TO BOOK TRAVEL TO DOCTORS APPOINTMENT
NoBODY ANSWERS IN 1 HOUR AND 45 MINUTES ???STILL HOLDING NOBODY ANSWER JUST CRAP MUSIC OCCASIONALLY GER TIME IT PASSED 44MINUTES AGO
Preferred solution: Apology
User's recommendation: HIRE
Where's my ride
My rides are will calls an there dropping me off an not waiting for me this isn't right I'm a disabled man
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncompetence!
- - Three wheelchair rides had issues.
- - A supervisor said a fourth wheelchair ride can't be scheduled, and knowledge of customer needs is lacking.
I scheduled 3 rides with them and each time they screwed up the ways and means for the rides involving my wheelchair. While attempting to schedule a 4th ride a so-called supervisor said that they cannot schedule a ride with a wheelchair.
This is after booking a ride with them 3 previous times with a wheelchair.
They lack any knowledge of their customers needs. They should be totally revamped.o not use
Preferred solution: Apology
User's recommendation: Do not use intelliride
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReimbursement
- - Marie Barber is driver for her sister and submits mileage reimbursement forms by email.
- - Awaiting payment for 10 past trips Mar-Apr 2022; no reply.
Has not been resolved completely yet, they still owe me for several appointment trips that were taken in March 2022 and May 2022. I will be sending them another letter but this time I'm going to mail it and to the attention of the person who is authorized to sign the checks.
We'll see what happens. Thank you all for your suggestions.
Intelliride Mileage Reimbursement Department: My name is Marie Barber, and I am the driver for my sister, I make sure she gets to her appointments and back home again. I also make sure the Mileage Reimbursement Forms are sent to the following email: (claims.intelliride@***.com).
My sister emailed you on May 9, 2022, and I emailed you on June 4, 2022, and again on June 9, 2022, regarding the issue of payment for appointments done in March 2022 & April 2022 (because there is no phone number to call) and have NOT received a response from you concerning the Mileage Reimbursement Forms sent earlier. I realize you have a lot of Mileage Reimbursement Verification Forms to process, however, I have been waiting for payment on 10 past appointments that I sent the forms to you between 11 weeks ago to 8 weeks ago. I have been paid for several appointments that were after the appointments I am inquiring about, and I would like to know where are the payments for the 10 trips I am inquiring about? What is the holdup on the payments for these appointments?
Do I need to resend the forms to you? PLEASE RESPOND TO THIS EMAIL!!!
Sincerely,
Marie Barber
Driver and Advocate of my sister
- Always courteous and understanding
- Most payments take a long time to receive
Preferred solution: I would like to get paid.
User's recommendation: Keep a detailed record of these appointments and always take copies of any information Intelliride sends you. If you have Intelliride taking you always ask for a receipt printed, signed and dated by your driver.
Lack of Business etiquette either on the phone or with getting a ride
- - Over 2 hours on hold; no pickup.
- - Assigned to Canyon City, CO, not Olney Springs.
- - Ride provider hasn't been paid for 10 weeks.
I am frustrated because I was put on hold for to long a period over 2 hours of waiting. Didn't show up for a pick up, put me in the wrong City, how do you get Canyon City, CO out of Olney Springs? This is getting worse and my person that does my rides hasn't after 10 weeks gotten paid.
Preferred solution: Better quality of service. Even your website for complaints is screwed up on people's 1st name
User's recommendation: Go to a different ride company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTaxi didn't show up, no call, email blocked
- - Rides booked for Aug 5 and Aug 20 to Valley View Hospital; Aug 5 didn't show and calls had long waits; Aug 20 address wrong and edit wasn't possible.
There is a new way to order a Taxi for Medicaid patients in Glenwood Springs CO. Order a ride spend a lot of time waiting.
Booked 2 rides to the Valley View Hospital August 5th and 20th. The one on Aug 5th didn't show up, no call, email blocked, when I tried to call waiting time was 14 min and even then nobody answered and after 15 more minutes I hung up. Wasted time reschedule appointment, took a bus. Appointment for August 20 was schedule with wrong pick up address and no option to edit.
Cancelled existing booking and tried to book ride with correct address and couldn't find the pick up address... Tried to call waiting time 30 min.
The whole time dealing with this business was a waste of time. Hope that Medicaid patients will be return to local Valley Taxi which was great and no difficult to book.
- Reschedule appointment
- Waist of time
Preferred solution: Better service
User's recommendation: Do not recomended this buisness
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