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New Reviewer

Incompetence!

I scheduled 3 rides with them and each time they screwed up the ways and means for the rides involving my wheelchair. While attempting to schedule a 4th ride a so-called supervisor said that they cannot schedule a ride with a wheelchair. This is after booking a ride with them 3 previous times with a wheelchair. They lack any knowledge of their customers needs. They should be totally revamped.o not use

User's recommendation: Do not use intelliride.

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ID
#3784973 Review #3784973 is a subjective opinion of poster.
Location
Fort Collins, Colorado
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Reimbursement

Update by user Jul 09, 2022

Has not been resolved completely yet, they still owe me for several appointment trips that were taken in March 2022 and May 2022. I will be sending them another letter but this time I'm going to mail it and to the attention of the person who is authorized to sign the...

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ID
#3653765 Review #3653765 is a subjective opinion of poster.
Pros
  • Always courteous and understanding
Cons
  • Most payments take a long time to receive
Loss
$216
Preferred solution
I would like to get paid.
New Reviewer

Lack of Business etiquette either on the phone or with getting a ride

I am frustrated because I was put on hold for to long a period over 2 hours of waiting. Didn't show up for a pick up, put me in the wrong City, how do you get Canyon City, CO out of Olney Springs? This is getting worse and my person that does my rides hasn't after 10 weeks gotten paid.

User's recommendation: Go to a different ride company.

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ID
#2641493 Review #2641493 is a subjective opinion of poster.
Preferred solution
Better quality of service. Even your website for complaints is screwed up on people's 1st name

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Taxi didn't show up, no call, email blocked

There is a new way to order a Taxi for Medicaid patients in Glenwood Springs CO. Order a ride spend a lot of time waiting. Booked 2 rides to the Valley View Hospital August 5th and 20th. The one on Aug 5th didn't show up, no call, email blocked, when I tried to call waiting time was 14 min and even then nobody answered and after 15 more minutes I hung up. Wasted time reschedule appointment, took a bus. Appointment for August 20 was schedule with wrong pick up address and no option to edit. Cancelled existing booking and tried to book ride with correct address and couldn't find the pick up address... Tried to call waiting time 30 min. The whole time dealing with this business was a waste of time. Hope that Medicaid patients will be return to local Valley Taxi which was great and no difficult to book.

User's recommendation: Do not recomended this buisness.

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ID
#2121543 Review #2121543 is a subjective opinion of poster.
Service
Intelliride Taxi Service
Cons
  • Waist of time
  • Reschedule appointment
Preferred solution
Better service

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