PissedConsumer

Reviews
Categories

Media

Auctions and Marketplaces

Footwear and Clothing

E-commerce

Transportation and Logistics

Dating and Social Networking

Games and Movies
Companies

Temu

WhatsApp

Amazon

Facebook

Lyft

eBay

Google

For Business

Updated on 05/23/2023

IntelliRide

gointelliride.com

(6 rated reviews) Is this your business?

What is your customer experience with IntelliRide?

Submit review

IntelliRide Overview

IntelliRide has 2.5 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
Rating Distribution
Pros: Always courteous and understanding, Driver i had.
Cons: Waist of time, Most payments take a long time to receive, Reschedule appointment.
Recent recommendations regarding this business are as follows: "They need better customer service", "HIRE", "HIRE MORE PHONE OPERATORS THAT CAN ANSWER PHONE IN UNDER 1 HR AND 45 MINUTES AS I AM FILLING OUT THIS COMPLAINT", "Do not use intelliride", "Keep a detailed record of these appointments and always take copies of any information Intelliride sends you. If you have Intelliride taking you always ask for a receipt printed, signed and dated by your driver.".

View full overview ›

Leslea Plt

I set up acct.to be able to book rides online...

May 23, 2023

I set up acct.to be able to book rides online fill everything out to book ride and it doesn't book the ride.

View full review

Sunflower R |

Fort Lauderdale, Florida

Same guy hangs up on me all the freaking time! If you don't like your job quit, people have Dr appointments for a reason.

May 19, 2023

3.9

One guy hangs up on me all the time and acts like he can't hear me and has just sat with the phone on mute. I don't have anyone on speaker so quit playing games, if you hate your job so much then quit because you're putting people's health at risk!

View full review

User's recommendation: They need better customer service

Doris J Gxn

Complaint

Apr 16, 2023

Fabiola Soto called me and told me the driver who normally takes my husband to his appointments is fired for conflict of interest this all started when the driver left meek transportation to go to grace logistics because meek was not giving him a check stub showing his hours and rate of pay I also got several calls from jeriamiahat meek called me and told me the driver that was taking my husband was going to be fired from intellaride and my husband needed to stay with there company how would he know this employee was going to be fired if he dont work at intellaride so Fabiola Soto was giving out info to me and jeriamiah about the employee this driver was fired because meek transportation did not want my husband to go to grace logistics with the driver he was used to and for Fabiola Soto to say it was conflict of interest she is wrong for this this driver is a great driver and that is why my husband followed him were he goes and also Jeriamiah threatened the employee not to *** with him and the next thing we knew my husbands driver was fired Fabiola Soto argued with me about the driver and the reason he was fired I think that Fabiola Soto is doing things she should not be doing her and Jeriamiah are in on this together is how I feel because he would not have known that the driver was going to be fired and calling me telling me this both Jeriamiah and Fabiola Soto should have been telling me any of this it should have been confidential thank you for hearing me out hopefully this will get to the big boss and get him his job back he was fired for no good reason Doris Jackson

View full review

Pros:

Driver i had

Cons:

Waist of time

Preferred solution: The drivers job back

JOHN M Tkq

Denver, Colorado

POOR PERFORMANCE ON HOLD FOR 1 HOUR AND 20 MINUTES

Apr 12, 2023

1.0

BEEN ON PHONE FOR 1 HOUR AND 29 MINUTES WAITING FOR TO BOOK TRANSPORTATION TO DOC ???NOBODY ANAWER ???

View full review

User's recommendation: HIRE MORE PHONE OPERATORS THAT CAN ANSWER PHONE IN UNDER 1 HR AND 45 MINUTES AS I AM FILLING OUT THIS COMPLAINT

JOHN M Tkq

TRING TO BOOK TRAVEL TO DOCTORS APPOINTMENT

Apr 12, 2023

NoBODY ANSWERS IN 1 HOUR AND 45 MINUTES ???STILL HOLDING NOBODY ANSWER JUST CRAP MUSIC OCCASIONALLY GER TIME IT PASSED 44MINUTES AGO

View full review

Preferred solution: Apology

User's recommendation: HIRE

Shelton F Uxj

Where's my ride

Mar 17, 2023

My rides are will calls an there dropping me off an not waiting for me this isn't right I'm a disabled man

View full review

Steve K Isx

Steve K Isx |

Fort Collins, Colorado

Incompetence!

Jul 22, 2022

1.0

I scheduled 3 rides with them and each time they screwed up the ways and means for the rides involving my wheelchair. While attempting to schedule a 4th ride a so-called supervisor said that they cannot schedule a ride with a wheelchair. This is after booking a ride with them 3 previous times with a wheelchair. They lack any knowledge of their customers needs. They should be totally revamped.o not use

View full review

Preferred solution: Apology

User's recommendation: Do not use intelliride

Marie B Qha

Reimbursement

Jun 09, 2022

3.5

Updated by user Jul 09, 2022

Has not been resolved completely yet, they still owe me for several appointment trips that were taken in March 2022 and May 2022. I will be sending them another letter but this time I'm going to mail it and to the attention of the person who is authorized to sign the...

Original review Jun 09, 2022

June 9, 2022, Intelliride Mileage Reimbursement Department: My name is Marie Barber, and I am the driver for my sister, I make sure she gets to her appointments and back home again. I also make sure the Mileage Reimbursement Forms are sent to the following email: (claims.intelliride@***.com). My sister emailed you on May 9, 2022, and I emailed you on June 4, 2022, and again on June 9, 2022, regarding the issue of payment for appointments done in March 2022 & April 2022 (because there is no phone number to call) and have NOT received a response from you concerning the Mileage Reimbursement Forms sent earlier. I realize you have a lot of Mileage Reimbursement Verification Forms to process, however, I have been waiting for payment on 10 past appointments that I sent the forms to you between 11 weeks ago to 8 weeks ago. I have been paid for several appointments that were after the appointments I am inquiring about, and I would like to know where are the payments for the 10 trips I am inquiring about? What is the holdup on the payments for these appointments? Do I need to resend the forms to you? PLEASE RESPOND TO THIS EMAIL!!! Sincerely, Marie Barber Driver and Advocate of my sister

View full review

Loss:

$216

Pros:

Always courteous and understanding

Cons:

Most payments take a long time to receive

Preferred solution: I would like to get paid.

User's recommendation: Keep a detailed record of these appointments and always take copies of any information Intelliride sends you. If you have Intelliride taking you always ask for a receipt printed, signed and dated by your driver.

Raeann J

Lack of Business etiquette either on the phone or with getting a ride

Jun 28, 2021

1.0

I am frustrated because I was put on hold for to long a period over 2 hours of waiting. Didn't show up for a pick up, put me in the wrong City, how do you get Canyon City, CO out of Olney Springs? This is getting worse and my person that does my rides hasn't after 10 weeks gotten paid.

View full review

Preferred solution: Better quality of service. Even your website for complaints is screwed up on people's 1st name

User's recommendation: Go to a different ride company

Olga T Qsr

Taxi didn't show up, no call, email blocked

Aug 17, 2020

1.0

There is a new way to order a Taxi for Medicaid patients in Glenwood Springs CO. Order a ride spend a lot of time waiting. Booked 2 rides to the Valley View Hospital August 5th and 20th. The one on Aug 5th didn't show up, no call, email blocked, when I tried to call waiting time was 14 min and even then nobody answered and after 15 more minutes I hung up. Wasted time reschedule appointment, took a bus. Appointment for August 20 was schedule with wrong pick up address and no option to edit. Cancelled existing booking and tried to book ride with correct address and couldn't find the pick up address... Tried to call waiting time 30 min. The whole time dealing with this business was a waste of time. Hope that Medicaid patients will be return to local Valley Taxi which was great and no difficult to book.

View full review

Cons:

Reschedule appointment
Waist of time

Preferred solution: Better service

User's recommendation: Do not recomended this buisness

Contact Information

Website:

gointelliride.com

Mailing Address:

720 E. Butterfield Rd., Suite 300

Lombard, Illinois 60148

United States

Phone:

(800) 367-5690

Contact IntelliRide Customer Service

Companies Similar to IntelliRide

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

IntelliRide

IntelliRide Overview

I set up acct.to be able to book rides online...

Same guy hangs up on me all the freaking time! If you don't like your job quit, people have Dr appointments for a reason.

Complaint

POOR PERFORMANCE ON HOLD FOR 1 HOUR AND 20 MINUTES

TRING TO BOOK TRAVEL TO DOCTORS APPOINTMENT

Where's my ride

Incompetence!

Reimbursement

Lack of Business etiquette either on the phone or with getting a ride

Taxi didn't show up, no call, email blocked

Companies Similar to IntelliRide

Veyo

FedEx

DHL

Parcel2Go

Why Trust Reviews on PissedConsumer?