Warranty doesn't cover Incompetent Employees
I have a warranty for a set of tires,every time I go in to have them rotated/balanced they offer they're "suggested services" which I don't need because I do all the required maintenance on my car except tires.Well saying no is all it takes for them to act like Spoiled Teenage Girls.The front drivers side tire has a leak and they told me"since we can't find what's wrong with it we can't replace it"Apparently a warranty doesn't cover incompetence via the employees.If you can't Honor a warranty then maybe it's not the field of work for you.
Custoner service, employee suck!!!!!
I was there to get an estimate for some tires and was at the counter waiting my turn and there was a lady that just sat sown after giving her information. A mechanic came through the door( his name was Chris Freeman) and asked for the keys and she politely replied with a smile''please be careful, that's my baby''. She sat back down , as he walked through the door he mumbled clearly''I' ll be careful fat *** ,skip a F blank ing meal. As his co-worker clearly herd him with a smile.Yes she was a heavy set older lady but the Rude comments were uncalled for. I turned around and walked out. I nor my freinds nor family will EVER go there again. Next stop Good Year corporate. Chris Freeman should be fired for his actions.
San Jacinto, California
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