Integrity Home Solutions Reviews
Integrity Home Solutions Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Integrity Home Solutions has a 1.0 star rating from 1 review and consumers report mostly dissatisfied experiences with high prices and poor customer service.
Positive Feedback
The company provided service when other AC companies were closed for a holiday, offering urgent same-week visits.
Negative Feedback / Risk Areas
- Recurring Integrity Home Solutions reviews cite dishonest upselling and severe overpricing compared to competitors.
- Customer complaints mention billing disputes where advertised fees were not honored and management deflected issues.
- Poor customer service, staffing shortages, and long response times were reported after holiday staffing from Orlando.
Key Takeaways for Future Customers
- Ask for time-stamped photos of all work and get written estimates before authorizing repairs.
- Compare quotes from other HVAC providers and verify advertised diagnostic fees to avoid unexpected charges.
- Consider companies with stable staffing and clearer customer service policies if prompt follow-up matters.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Integrity Home Solutions has a 1.0 star rating from 1 review and consumers report mostly dissatisfied experiences with high prices and poor customer service.
Positive Feedback
The company provided service when other AC companies were closed for a holiday, offering urgent same-week visits.
Negative Feedback / Risk Areas
- Recurring Integrity Home Solutions reviews cite dishonest upselling and severe overpricing compared to competitors.
- Customer complaints mention billing disputes where advertised fees were not honored and management deflected issues.
- Poor customer service, staffing shortages, and long response times were reported after holiday staffing from Orlando.
Key Takeaways for Future Customers
- Ask for time-stamped photos of all work and get written estimates before authorizing repairs.
- Compare quotes from other HVAC providers and verify advertised diagnostic fees to avoid unexpected charges.
- Consider companies with stable staffing and clearer customer service policies if prompt follow-up matters.
Orlando, Florida
Lacking Integrity
1) upselling 2) employee turnover 3) short-staffed 4) this Tampa company relies on company in Orlando to staff which may explain response time and pricing
User's recommendation: Ask for time-stamped photos of all work, inside and outside due to the likely possibility of issues arriving,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
To Warn Future Customers
- - Charged $129 vs. advertised $49 diagnostic fee.
- - Tech claimed costly High Voltage parts with $850 repair.
- - House was 84 degrees; waited 3 days.
Please Save yourself some time and money and Avoid this company at all costs. To start, the Company did not want to honor their own advertised ad for a $49 Diagnostic fee.
They Tried to charge me $129 fee even after I showed the tech their ad as well as a confirmation text message sent by Integrity that I would be charged that amount. The tech then stated that I needed a High Voltage Controller and a High Voltage Amp reducer. Parts that I had never heard of before AND that the repair would cost $850. I refused the repair and contacted two other Competent/Reputable AC companies that stated that I needed a Heart Start and a Capacitor and they would have charged $350- $410.
They also stated that they had never heard of those parts either. My 78-year-old mother along with my two children had to endure an 84-degree house while we had to wait an additional 3 days waiting for another AC company to come make the repair because of a holiday weekend backlog. I brought this issue to Managment at Integrity who deflected my complaint. No explanation as to why their price was twice that of other AC companies.
No apology for the uncomfortable situation my family endured due to their dishonesty.
Integrity appears to be just a great marketable name, but this company does not exhibit any Integrity. If you read their Yelp reviews (1.6 out of possible 5) you will find I am not the only person, they took advantage of
- Worked when other ac companies were closed for holiday
- Dishonest and severely overpriced
Preferred solution: Full refund
User's recommendation: Run from this Company
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