Robert S Zqv

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Verified Reviewer
| map-marker Tampa, Florida

To Warn Future Customers

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Original review Sep 07, 2023

Please Save yourself some time and money and Avoid this company at all costs. To start, the Company did not want to honor their own advertised ad for a $49 Diagnostic fee.

They Tried to charge me $129 fee even after I showed the tech their ad as well as a confirmation text message sent by Integrity that I would be charged that amount. The tech then stated that I needed a High Voltage Controller and a High Voltage Amp reducer. Parts that I had never heard of before AND that the repair would cost $850. I refused the repair and contacted two other Competent/Reputable AC companies that stated that I needed a Heart Start and a Capacitor and they would have charged $350- $410.

They also stated that they had never heard of those parts either. My 78-year-old mother along with my two children had to endure an 84-degree house while we had to wait an additional 3 days waiting for another AC company to come make the repair because of a holiday weekend backlog. I brought this issue to Managment at Integrity who deflected my complaint. No explanation as to why their price was twice that of other AC companies.

No apology for the uncomfortable situation my family endured due to their dishonesty.

Integrity appears to be just a great marketable name, but this company does not exhibit any Integrity. If you read their Yelp reviews (1.6 out of possible 5) you will find I am not the only person, they took advantage of

View full review
  • Worked when other ac companies were closed for holiday
  • Dishonest and severely overpriced

Preferred solution: Full refund

User's recommendation: Run from this Company

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