Not Integrity,But Greed

We hired Integrity Home Pro to repair our floors because they squeak. When they visited there was carpet on the floor and we also needed it removed and put in the garage because bulk trash was to pick it up. This is the third or fourth job we have had them do, and I have always thought their prices were exceptionally high in comparison to others. I always get at least three estimates to compare. I was told by Danny the owner that if I thought their prices were too high go elsewhere, however this was after the most recent job. They suggested putting screws in the floor and that would resolve the problem. This was in May of 2015. Five months later a significant squeak came back that was there previously. Tracey came to inspect the area and went to the basement and said he would get back to us. About a week later I received a letter telling me that the current squeak is not coming from what they repaired and that it would cost me more money to repair to fix a joist in the floor, open the ceiling in the basement, and materials. I did not originally tell them how to fix the problem, I only told them what the problem was and now I am being told that something else is causing the problem. I was charged about 1500.00 to remove a carpet in one bedroom and put down some screws in two bedrooms. The carpet was not hauled away by them. The screws were put down in two. I use to trust Danny and his company that they would stand behind their work and do what is right. His advertisements and mailers center around the respect of Christ and religion. I can only say that I am moving on, and do plan to take his company to court to refund my money or fix the problem. I would not suggest to anyone that they say to you, How Can I Make You Smile Today, BECAUSE if they do they will easily turn that smile into a frown. Not only do I feel that they misrepresent their values in what they stand for, I think for them to say you pay extra money because we stand behind our work and we do a good job is false. NOT ANYMORE DANNY! Just do what you promise and what we paid for.
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ID
#772850 Review #772850 is a subjective opinion of poster.
Location
Upper Marlboro, Maryland
Reason of review
Warranty issue
Loss
$1500
Preferred solution
Deliver product or service ordered

Positive Experience Review

This is a great company to work with! My insurance company recommended them to me for a roof repair. The personnel is honest and ethical. I really like them!'
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ID
#586832 Review #586832 is a subjective opinion of poster.
Location
Upper Marlboro, Maryland
Reason of review
Good customer service

Unethical Behavior/ Poor Customer Service

Integrity Windows & Siding of Bowie MD was hired to construct a screen room and deck to our home. Work began as scheduled however the material being used were substandard (yellow pine with splits and gouges). They let the store pull stock instead of them selecting it. When I complained I was told that this was customary (still not pleased). The deck was done: 31 esthetical issues so I took pictures I was told this was a profesional job. They came back fixed most of the problems and took off with the building materials for which we have paid for. The owner returned that weekend with a letter to stop work and being the honest people we are we paid him for the second 1/3 due. The reason he stopped he said was because I called the work his company did *** and that I expected more out of his company. Well, all I can say is that we are out of materials and will have to pay for more and have another company come in to do wth work. You tell me who has the Integrity.
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ID
#157417 Review #157417 is a subjective opinion of poster.
Location
Dundalk, Maryland

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