Integrity Heating and Cooling

Purchased a completely new HVAC system from Integrity and have had nothing but problems with leaking freon. We pay $200+ annually for their best warranty plan and have them out twice each year for inspections and service. That’s required to keep the warranty going, but we also want the system to work well, so it’s worth it to us. Unfortunately, that investment does not prevent problems almost every year.

Shortly after purchasing the system we had a freon problem. Despite the fact that we pay extra for emergency service and immediate response time, after 4-5 days of sweltering heat, Integrity finally showed up. Integrity techs couldn’t find the leak, so eventually and upon a return visit with other techs, they did a dye test which confirmed the leak. They supposedly fixed the leak and told us that we should not have any further problems.

2 weeks ago we had our Spring servicing and the tech told us that everything was fine, including freon. I specifically asked him if the freon was ok and reminded him that we had a previous freon problem, which he acknowledged and said that the freon level was fine. Unfortunately, 5 days ago the system was not cooling again so we called Integrity. With temps of 85-95, we asked for immediate service as promised in our warranty plan. They came out 5 days later and told us that we had a freon leak and now needed to pay them another $217 to add a leak sealant into the system. I told the tech that this was a repeated problem in the system, that they supposedly already repaired the freon issue, and he acknowledged that it shouldn’t be happening. However, he said that the notes on his Integrity computer pad “weren’t detailed enough” about the previous leaks, so if we didn’t pay him the extra $217 he threatened to leave and not do anything to get our system cooling. He refused to call the company for more details about the previous freon problems and work, but instead, started to walk out on us. Considering that we have 5 kids who have not slept in their 2nd floor beds for 5 nights due to the heat, and we had no other way to get cool air, we felt forced to pay the $217 for the leak stopping sealant. So, he supposedly added a leak sealant, got his payment of $217 and left.

Integrity seems to be a misnomer for this company. Valuing integrity suggests that they: (1) would provide timely service in accordance with our warranty plan; (2) would not hide behind an excuse of allegedly undetailed notes about acknowledged previous freon leaks, tests, repairs and promises, just to charge us another $217; (3) would not refuse to call Integrity’s office to obtain the company’s more detailed notes about the past freon leaks, but instead, threatened to leave a family who pays for the premium warranty service plan with a non-cooling system and no return date.

I called Integrity to try to get some assistance, but was only promised a return call. I hope it doesn’t take 4-5 days for that call to come, but at this point, it sure seems more like a lack of integrity, than valuing it.

Had integrity install a furnace and air conditioning system 2 yrs ago after 1 year the furnace went outbtwy came out and charged use 280$ fir a tune up and to sweep out debris I thought we were under contract but they said because we didn't have them come before October when the system installed a year before we were no longer covered for that then the following summer out air went out we figured out the problem and fixed it ourselves now this yr the air conditioner is broke again and I was told by there tech it would cost 800$ just to but refrigerant in it that doesn't include the repairs my parts are still covered under the company that made the system after arguing with thecostumer service rep(who was very rude) she final decided to call John the owner she called me back and said" We are not going to help you with your problem so the name intmwans NOTHING

We had Integrity install a furnace upstairs. They vented it into our fireplace flue.

When we called fireplace companies because we wanted some work done on our chimney they were appalled to see that the emissions from our furnace were going into our flue a potentially deadly situation. They turned down the job of working on the chimney until the emissions were vented properly using a b vent that would be installed through our roof.

We had Integrity come out to review the situation and they denied it was hazardous and avoided any future calls from us. Their name is the opposite of what they are, they have NO integrity.

This is what a see . A veteran of hvac for 20 years .

Integrity heating and cooling dont care about there custemers because if they did they would honor what they promise on there name integrity. Company pressures techs into selling because they get a persentage on what they sell and a low wage . Now dont be to hard on the tech .its the owner that pressures them .its not rite and i think they should stand up for whats rite . I like what i do .

Like to give people heating and cooling and always go extra mile to make someone happy . My big thing is start at top . If owner dont care and has them believe they can make money on dishonesty to feed there familys thats wrong i heard and saw first hand on what this company does and it made me mad . Its not rite and we shoul educate the custemers and be honest and sure we dont turn into parts changers .

Dave dunbar owner of 101st airborne mechanical ranger green beray. Hope this helps

Dont fall for calling them because you got a coupon in the mail or ect .sounds good 89.95 but that gets them in .after that beware .they will rake you over the coals .owners idea is find something. Sell them something so i can make money off them .enstead of do good job .keep cutomers happy take pride in doing a good job .call 101st airborne mechanical .honest veteran company .and they wont leave you hanging trust me you wont be sory

Called for a boiler tune up . Found a coupon technician was running late but called to let us know .

Was very knowledgeable and helped us bleed all radiators in house. Had other concerns but he took the time to ansure them all . Helped us understand how to save money by turning off boiler in spring. I would like him to return in spring.

I have his name on invoice dave dunbar . I wanted to give him a little extra but he would not take it .

He went out of his way to keep us happy . Thank you dave dunbar

I worked for him for a short time .and what i saw and heard i was flored .he pays the techs low wage so he can force them into selling parts to customer's that they dont need . Techs work hard to fix whats broken not to presure .

If you come away with just cleaning and being honest you get yelled at and fired or layed off. Beware

I had my central air installed by this company last year, a couple of days later, my air was not working, i called them a few times before finally someone came and fxed it. I've had nothing but trouble with their unit.

First as soon as they installed it. It broke n it took a few calls before they sent someone. A year later I'm having the problem again. I've called 3 times 3 and a half hours ago, I'm still waiting on a call back.

I regret giving them my business.

Their customer service really sucks! I won't recommend this company.

We had Integrity install a new air unit 4 days ago and it is already broken down. I called the office and was told that they could get someone out in 2 days!

When I asked for someone to get out here and fix it right away because of sweltering heat and we have 3 kids in the house I was told "It is only 2 days and we are really busy"

I am not asking them to come repair an old unit.

This is a brand new unit they just installed 4 days ago!!

This is terrible service and will never use them again!

Called Integrity Heating for a repair of an erratic furnace ignition. After having the technician out, the furnace worked worse.

He said I needed a part, and guaranteed me it was going to solve the problem because his meter told him so, even though he wiggled the meter the whole time to get a goofy reading. Replacing the part didn't help the problem, and he said I'd need another part, the circuit board, because that is the only other thing it could be, quoting me over $700. I said I needed to look into it. Talked with the owner of the company, complaining I should get something credited because I got no help from them, and the furnace was having more problems.

The owner agreed with the tech, that I needed a control board. I found the part on line, ordered it and had someone else put it in for much less money, only to find out their problem solving of the circuit board still wasn't the problem. Thank goodness I didn't pay them the $700. All it ended up needing was a slight adjustment of the igniter and it is lighting and running great.

I'm out a lot of money because of their poor diagnosis all they know how to do is replace parts, and not trouble shoot. Would not recommend them for a repair.

Integrity Heating and Coling of Orland Park Illinois runs ads thru the mail for a furance/ central air combo for 1,995.00, with other perks in the deal. I had a salesman come out to measure my furance area, for the ductwork, but he pulled a bait and switch on me, trying to sell me three other options that were two to three times higher than what they advertised.

I called the Better Business Bureau on them but they denied this claim of bait and switch, even though I have the paperwork on those other estimates.

Not once did the saleman even offer what I had on the coupon. I asked to be removed from their mailing but I still received mailings from them and, ironically, the same offer was mailed to me.