Intego Reviews
Intego Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Intego has a 1.8 star rating from 6 customer reviews and consumers are mostly dissatisfied; recent Intego reviews cite product failures and support gaps.
Key Takeaways for Future Customers
- Expect issues contacting customer service; phone and chat often unreachable.
- Check subscription, billing and refund policies before purchase.
- Be aware of reported product performance problems on some devices.
Negative Feedback / Risk Areas
- Frequent customer complaints about no customer support and long callbacks.
- Reports of virus barrier failing, slow system performance, and refused refunds.
- Website and account management issues when updating subscriptions.
Positive Feedback
Some reviewers found representatives helpful, knowledgeable, and received refunds or problem resolution in isolated cases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Intego has a 1.8 star rating from 6 customer reviews and consumers are mostly dissatisfied; recent Intego reviews cite product failures and support gaps.
Key Takeaways for Future Customers
- Expect issues contacting customer service; phone and chat often unreachable.
- Check subscription, billing and refund policies before purchase.
- Be aware of reported product performance problems on some devices.
Negative Feedback / Risk Areas
- Frequent customer complaints about no customer support and long callbacks.
- Reports of virus barrier failing, slow system performance, and refused refunds.
- Website and account management issues when updating subscriptions.
Positive Feedback
Some reviewers found representatives helpful, knowledgeable, and received refunds or problem resolution in isolated cases.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
I am confused about my purchase on...
I am confused about my purchase on 06/05. What did I get? Will the service solve my issue in a fashion I expect?
- Cannon describe
- Cannot describe
Preferred solution: Full refund
User's recommendation: Understand the service or product better.
Alexandria, Virginia
Absolutely NO customer support.
Unlike when I first purchased their anti-virus software I was unable to find a working phone or get their chat to work when I upgraded to current version.
User's recommendation: Be careful if you buy Intego products. You will be on your own.
Alexandria, Virginia
No customer support
Intego has gone from responsive customer support to no customer support. Next time I wont be updating. I will vote with my wallet.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sun City West, Arizona
VIRUS BARRIER NOT WORKING, SHUTS DOWN
- - Customer reports phone system issue and requests a callback (no text).
- - Virus barrier reads 330,333 and shuts down; three attempts yesterday, two today.
You need your phone system fixed. I called at 9:30 AM MT, which means it was 10:30 CT.
You say you are open at 8:30 AM. Anyway, I go to use my virus barrier and it reads about 330,333, then shuts down. I tried three times yesterday and twice today. I need someone to call me (602-799-****, no text please) as I do problem resolution via phone, not digital.
You know, like a business human does.
I await your phone call. 602-799-****
- Incompetent customer contact
- Incompetent customer contact
Preferred solution: A PHONE NUMBER THAT ACTUALLY WORKS SO I CAN RESOLVE PROBLEMS HUMAN TO HUMAN
User's recommendation: YOUR VOICE MESSAGE SAYS YOUR CLOSED WHEN YOU ARE SUPPOSE TO BE OPEN. MY SUGGESTION IS TO REVIEW YOUR PHOE PROFILE AND FIX IT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Midland, Texas
Tech support
Need a phone call 432352****. 2:01 PM CST. Very upset your phone says closed, but I called during business hours.
Preferred solution: Help with product
White Plains, New York
Under an assault. “HTTPS connection blocked” repeated now for 15 minutes. Cannot access internet
- - No help was given, only suggestion to call support.
- - The line suggested was the number I called.
- - No emergency help was available and the site info was unreadable.
There was no help, only a suggestion to call support, which appeared to be the number I had called! No provisions for emergency help and the website information was impossible to read, faint, tiny print. I will find a new provider.
Intego doesn’t want you to call them.
- - Finding a phone number to speak with a representative is hard.
- - A callback arrived after hours; the rep was helpful and understandable.
One truly has to hunt for a phone number to speak with a representative. Intego does a masterful job at insulating themselves from their paying customers.
For me, it is beyond infuriating. I want a human to talk with not spending hours looking around their website to try to answer the question myself. What horrible customer service. Why not just say on their website All we want is your money!
After that, youre on your own. After getting the phone number from Pissed Consumer, I had to wait a few hours for them to call back. They finally did and thank God, it wasnt some call center in Manila or Mumbai.
The rep was able to help me and I could actually understand them. I like to at least give credit to where credit is due
Same thing, here! No phone-reps, no way to leave a voicemail.
Online Chat doesn't work, either.
Emails are not being responded to; and when we get a reply, it's generic, and likely AI. Very sad.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt doesn't work as promised.
- - Rated excellent for Macs by PC World and CNET.
- - It failed to protect my MacBook Air; infections occurred.
- - Auto-renew canceled; Avast works.
This antivirus software was rated by several of the software reviewers like PC World magazine and CNET.com as being excellent for Macs. DON'T YOU BELIEVE IT!
In the 6 months or so that I had it it failed to keep my MacBook Air safe. I got in that time infections galore like Trojans and that HORRIBLE BING hijacker. It was also the hardest to figure out software that I have ever used that was for protection either with this Mac or with all of the PC's I have ever used. I always had to update the definitions manually as "auto updates" did not work either.When I contacted them about my troubles they wanted me to waste more than the several hours of time that I HAD wasted manually removing the infections.
I told them forget THAT CRAP and cancel. Of course, like all such companies you have to do the "auto renew" thing so I had to make sure THAT was going away too! They did apologize and have supposedly cancelled everything out. I have to hand that much to them...I guess.
I really needed some kind of extra protection, so tried Bitdefender but could never even get it to download so I canceled it too.
Now, I have Avast and so far, so good. I don't know what's wrong with these software designers but some need to go back to school...grade school!N'T BUY IT!D
Sounds like 2004 called and they want their trash back. Apologize ? So what ?
Cockeysville, Maryland
Update account
- - I left a message to speak with Intego and got no callback.
- - I was concerned about card info for renewal; please provide a number to reach a rep.
I was contacting Intego to actually speak to a person. I left a message for a call back and never received one.
I was concerned about giving credit card info to renew my coverage, but I ended up doing it because I did not want to loose protection.
Please send me phone information so I can contact an actual representative if I have future questions. Thank you
Stockton, California
It started going very slow at would to long pauses after installing you software.
- - INTEGO slowed my computer after installation.
- - I uninstalled the software after days of fixes and followed the help app, but it stayed slow.
I made my computer worse after installing INTEGO software. I had to take uninstall the software.
I tried every way for couple of days to get it to work but it only slowed it down more. I followed you instructions from the help app and still not much success .
Cockeysville, Maryland
Update account
- - Suzanne Houston requests updating credit card info; cannot update online.
- - Please call at (443) 886-**** ASAP.
- - Intego protection must not expire.
I need to update credit card info. Please call me at (443) 886-****
I dont want do this transaction update on line.
Please contact me asap. I dont want my Intego protection to expire.
Suzanne Houston
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund my money
- - Intego helped me and explained I do not need a software bundle.
- - They refunded my money.
- - I will get the Internet and Security software later.
Company fixed the issue and I have been provided with apology.
The Intego Company help me lot and they explain to me I dont have to buy a bundle of software and told me that I could buy the internet and security software and they refund my money and I told them I will get the software for the internet and security software when I get a chance to solve me another problem and thank you so much Intego.
- Great product
- None available
Preferred solution: Already refunded my money
User's recommendation: I recommend to all the people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIntego does not appear to be a functioning company
Their support service is down, no option to cancel subscription. Much of their business website appears to be nonfunctioning
Its impossible to login , says wrong password and the Helpdesk is gone.
New York, New York
Wanted you to get on my Apple computer as well
They were very easy to talk to, and they helped me solve my issues I was just having problems controlling my computer and they were very willing to help me and they were very knowledgeable
User's recommendation: I would definitely recommend them
Bedford, Bedford
Where is your customer support???
- - Concern about potential scam; no support links.
- - They bought Intego washing machine for 3 devices, downloaded on iMac, need iPhone install help.
Have I been scammed? No links on your website or emails connect to ANY customer support service.
I have paid for Intego washing machine for 3 devices and downloaded it to my iMac. I now wish to know how to install it on my iPhone - I have tried without success.
Please help.
User's recommendation: Not a scam, it appears, but poor service from a large software company, which is unable to provide online customer support! I had also expected the payment to cover my mobile phone, but they do not cover phones! I have requested a refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Product fails to work and they provide no help that works and no refund
- - Intego fails to protect; daily viruses.
- - Quarantined items can't be deleted; reappear.
- - Refund denied; they blocked my number.
Company fixed the issue and I have been provided with settlement agreement.
Then the viruses within the quarantined section cannot be deleted, but will fall off at some point and then return as a new virus, every scan daily seems to feel like my identity, my banking information and my data is at severe risk. I asked for a refund and they refused. So for $32, they would rather ruin their reputation than to fix the issue or refund the money. Their solutions are all self-help and they don't work.
Now, since I complained they have blocked my phone number so it goes to a recording.
My only expectation is that they fix this and they have not done so. Worst experience of any virus protection I have had and I've had it for as long as any company offered it.
User's recommendation: Stay clear
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Same thing for us! No one to talk to, no way to leave a message; and emails take them way to long to respond to, and didn't answer our questions.