New Reviewer

Asking for RA# for a week now and still no answer. Actually not even acknowledging they've received my petition.

Instyler Airless burnt my hair and I need a RA # for the refund.

User's recommendation: Don't buy from them. Customer eErvice sucks!

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ID
#2386638 Review #2386638 is a subjective opinion of poster.
Loss
$75
Preferred solution
Full refund

INSTYLER AUSTRALIA TV.COM

I recently went online to instylerraustraliatv.com yes it has 2 r's in instyler which got me thinking. I have suspicion that they are selling non genuine instylers. I bought it from them thinking i was buying in Australia but not till it gets to the end of the transaction that it says on your statement it will say name will be something else like online something etc. By this stage your transaction has gone through to WALHAO HANGZHOU in Hong Kong, thats where your item is being shipped from not Australia. Just trying to get a refund from them is impossible, I would be staying right away from them they are fraudulently making it look like its an Australian company then sending back in broken english calling you dear half answered answers to your questions. So beware of this company i truly believe you will not be getting an original instyler.
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ID
#963026 Review #963026 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$104
Preferred solution
Full refund
New Reviewer

Instyler Max irons - inferior chinese imitations

Instyler Australia - Instyler Max irons - inferior chinese imitations
I paid $A 108 to an Australian website called Instyler Australia for the Max rotation iron. What arrived was from China judging from the Chinese writing all over the shipping document. But the real problem is that it is cheap and nasty and looks and functions nothing like the iron advertised on this website. Wrong coloured LED light ( blue not orange), wrong power adaptor, no reverse rotation function and has a European not Australian power plug (cheap international adaptor included- how tacky). This unit looks like a cheap knock-off that I would not pay $30! I have sent 4 complaint emails over 5 days and have had no response despite their on-line assurance that they reply withing 48 hours and my promise to complain to the ACCC if I don't hear back from them soon.
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ID
#953904 Review #953904 is a subjective opinion of poster.
Product
Instyler Australia Rotating Iron
Cons
  • Delivery of wrong and inferior items compared to website
  • Customer service email response time
Reason of review
Not as described/ advertised
Loss
$108
Preferred solution
Deliver product or service ordered

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