Skip to content
Insteon

Insteon

insteon.com
What is your customer experience with Insteon?

Insteon Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Insteon has 2.5 star rating based on 2 customer reviews. Consumers are mostly dissatisfied, citing poor customer service and limited product diversity with high price levels; recent advice warns, "Don’t use this phone number!".

Positive Feedback

Some customers say the products are good and they'd regret losing Insteon, indicating product quality can meet expectations for smart home users.

Negative Feedback / Risk Areas

  • Repeated Insteon customer complaints about the phone number and support routing to unrelated services.
  • Difficulty with account changes unless paying a phone call tech fee.
  • Complaints reference customer service, billing, and access issues when connecting the hub.

Key Takeaways for Future Customers

  • Read Insteon reviews and verify support options before purchase.
  • Expect possible support fees for phone-based help and plan for account transfer hurdles.
  • Consider product quality vs reported service and pricing when evaluating membership or subscriptions.
View full overview ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Erma Vtt

Need help for my device

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Everything is okay. I don't want to lose insteon because l think they have good products. It would be a great loss to lose them.

View full review
Glorimar Vkf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Switching ownership

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - The call redirected to a Life Alert number instead of Insteon.
  • - No Insteon support number without paying $45, and I need to switch the account email.

The call went straight to a number for Life Alert. Apparently no number for Insteon unless you pay the 45 dollars for a phone call tech.

All I want to do is switch the email on the account.

Can't be this complicated, can it? We bought a property with the system in place and I need to convert it to my email so I can use the lights in the n barn.

View full review
Anonymous
map-marker Chesterfield, Missouri

Cant connect hub

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The phone number is a Scam!!!

It is a phone number that is trying to sell an emergency alert bracelet!!!

User's recommendation: Don’t use this phone number!!!

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article