Instasmile
Reviews and Complaints
So far so good
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Verified ReviewerBad customer sevice
Preferred solution: I can't do my impressions the mouthpiece is too big
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkCustomer service totally rude and they do not work with you to resolve any issues
I placed an order with them and was expecting to be sent a kit and never did now theyre apparently saying that they send a kit out. However I did not receive it and I was calling the customer service phone number and it was either going to voicemail saying the office was closed due to Covid or just hang up on me and when I finally reached out to the customer service they said that they were never closed and theyve work throughout Covid which is all lies lies and more lies. This is total scam!
- Quick to take your money
- Poor customer service and refund response
Preferred solution: Full refund
User's recommendation: *** nooo
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Verified Reviewer | Piedmont, South CarolinaLove my new Instasmile!!!
User's recommendation: This company makes it affordable for everyone.
Nearly Hoodwinked
User's recommendation: They don't look good
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Verified ReviewerVeneers don’t fit for a second time and customer service is really bad
- Bad customer service
- Take al your money for a product you cant use
- Never answer emails
Preferred solution: Full refund
User's recommendation: Do not order from these guys. No matter how desperate you are.
Refund
Preferred solution: Full refund
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Verified Reviewer | Warner Robins, GeorgiaPurchase
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered
- Would not help satisfy my needs
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisNothing sent to me and money kept
I ordered my impression kit during a dental ordeal I was going through where I had multiple ACTUAL veneers that were beginning to fail and having 4 wisdom teeth removed, I bought the kit so that when I was ready to have my instasmile clip on veneers I could just send them in and wouldnt be missing teeth for very long. Well I finally got to that point after almost a year and a half of painful and emotional dental issues and appointments and when I took my impressions and emailed Instasmile the pictures they told me my order was canceled because I didnt send the impressions within 12 months and it was non refundable but the would give me a 39% discount on a new order NOT ONCE DID THEY TELL ME I HAD TO SEND THE MOLD IN WITHIN 12 MONTHS NOR DIS THEY SEND ME A FOLLOW UP EMAIL SAYING ANYTHING LET ALONE THAT MY ORDER WAS CANCELLED. Instasmile just stole over 400$ from me.
Preferred solution: Deliver product or service ordered
User's recommendation: Buy from someone else
Broken veneers
MY PURCHASE MY VENEERS FOR OVER 500 DOLLAR IN LESS THEN SIX MONTHS A PERFECT SQUARE PIECE POP OFF THE BOTTOM OF MY BOTTOM VENEER OBVIOUSLY A PRODUCTION ERROR, THE USED 1 OF MY 2 REPLACEMENT WARRANTY FOR THAT, I GOT THE NEW ONES AND 2 MONTHS LATER SAME EXACTLY ISSUE. THEY NOW SAID ITS ANOTHER CLAIM AND I HAVE NO CLAIMS LEFT, WHEN MY TOP VENEER IS FORMING *** ON THE BACK SIDE OF MY TOP TOOTH.
I NOW HAVE TO PAY OUT OF POCKET TO REPLACE THAT WHEN THEY MADE A CHEAP PRODUCT THAT DOESN'T LAST.
I ONLY WARE THEM 2DO NOT USE THEM THE PRODUCT IS CHEAP TIMES A WEEK. HORRIBLE CUSTOMER SERVICE AND HORRIBLE PRODUCT.
User's recommendation: DO NOT BUY THESE THE PRODUCT IS CHEAP AND DOES NOT LAST BUT FOR A COUPLE USES.
They refused to refund me .
- Smile assesment
- Dismissive customer service
- Poor service
User's recommendation: Read the reviews and don’t use them based off reviews .
I paid upfront and after their refusal of the impressions , they would not give my money back.
User's recommendation: Read the reviews and don’t use them!!’
They did nothing for me but took my payment and kept telling me they could not use the impressions I kept sending and then refused to give me my money back.
User's recommendation: Do not use them.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They stole my money
They kept all my money.
- Good idea
- I never recieve no product
Preferred solution: Price reduction
User's recommendation: Stay away
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This order was placed in March 2021 and an impressions kit was shipped via USPS on 15 March 2021. We requested natural teeth images and tried to call twice for a Welcome Call without success.
Each time an SMS and voicemail was sent. We heard nothing further until May 2022 at which point the order had expired as it was over 12 months old with no contact, or impressions received from the customer. Instasmile remained open throughout the pandemic, the incoming phone lines were closed due to remote working, however emails, and chat were available but nothing was received.
This forms part of the terms and conditions of the contract with Instasmile which are accepted at the point of sale. Any customer wishing to place a reorder in these circumstances can be given a loyalty discount so if this of interest we welcome the customer to contact us.