Instapage Reviews
Instapage Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instapage has a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable, according to Instapage reviews.
Positive Feedback
Support issued a partial refund for recent overcharges and communicated refund timing and plan options, showing some responsiveness on refunds.
Negative Feedback / Risk Areas
- Recurring complaint about unauthorized price increases and aggressive billing practices.
- Instapage customer complaints highlight demands to renew at higher rates to obtain relief.
- Poor customer service handling of disputes and limited refund policy windows.
- Consumers report a high price level and unclear subscription changes.
Key Takeaways for Future Customers
- Monitor charges closely and audit invoices to catch unexpected increases.
- Review Terms of Service and refund timelines before agreeing to subscriptions.
- Consider alternatives if predictable billing and responsive support matter to you.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instapage has a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable, according to Instapage reviews.
Positive Feedback
Support issued a partial refund for recent overcharges and communicated refund timing and plan options, showing some responsiveness on refunds.
Negative Feedback / Risk Areas
- Recurring complaint about unauthorized price increases and aggressive billing practices.
- Instapage customer complaints highlight demands to renew at higher rates to obtain relief.
- Poor customer service handling of disputes and limited refund policy windows.
- Consumers report a high price level and unclear subscription changes.
Key Takeaways for Future Customers
- Monitor charges closely and audit invoices to catch unexpected increases.
- Review Terms of Service and refund timelines before agreeing to subscriptions.
- Consider alternatives if predictable billing and responsive support matter to you.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Increased Prices Without Authorization
- - Instapage billed $129, then $199 and $299 without authorization; refunds require renewing a year at the higher price after being charged over $1,000.
Instapage increased our monthly billing from $129 to $199 and then $299 without any authorization or agreement. When we realized that we had been overcharged absent consent over $1,000, Instapage told us that they'd only offer any refund if we renewed our subscription for a year at the higher price.
We weren't happy with Instapage at $129, why would we agree to renew our subscription after they doubled our monthly subscription cost without any agreement or authorization. This is ridiculous.
Buyer beware, stay away from Instapage and their predatory billing practices.
Preferred solution: Full refund
User's recommendation: Stay away from this company. Our bookkeeper pays our monthly bill and we did not realize that Instapage had increased our monthly agreement from $129 to $199 and then $299 absent any agreement or authorization from us. When we asked for a refund they tried to leverage us by saying that they would only work with us if we agreed to another year contract at the $199 price. I then received this email as their refusal to refund any of the overcharges. This is a terrible way to do business. Instapage is a terrible company and should be avoided by anyone considering signing up for an account.Andreea Dersidan (Instapage) Jul 23, 2021, 17:23 GMT+3 Hi Lawrence, Thank you for getting back to me. Unfortunately, we are unable to issue refunds that far back. Kindly note that according to our Terms of Service, we have a 24 hours refund policy, which means that only refund requests made up to 24 hours from the charge date are eligible. For this reason, I am afraid that the refund you requested will not be possible moving forward. Given the recent pricing change transition, we have been more flexible with refunding the changes made since the transition so I went ahead and issued a refund of $200 for the additional charges made in June and July. It usually takes from 5 to 10 business days for the refund process to be finalized and reach your account, depending on your bank or card provider. Please keep in mind that moving forward, since you have not accepted the $199/month Optimizing subscription plan offer which is our most affordable option at the moment, your account will remain active on the $299/month BuildingVIP plan. Alternatively, please let me know how you would like to proceed with your account. Also, if you have any further billing-related questions, I will gladly do my best to assist you. Have a lovely rest of the day! Kind Regards, Andreea Instapage Support Billing Department Follow us for latest marketing trends: Linkedin | Facebook | Twitter W: instapage.com | postclick.com
Companies Similar to Instapage
Unbounce
KlientBoost
SeedProd
“I purchased your yearly website builder today. Your whole website is one cluster *** No download is...“
AdEspresso
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation